Armoury crate v4.2.5.0 [report here if any issues]

[blj.davidson]

I can no longer access the Keyboard settings page. This has been happening for the past year. I have uninstalled and reinstalled Windows.

1. The keyboard device page isn't loading. Getting a "Page Error".

Item Version
---- -------
Windows 11 Pro
Armoury Crate UWP App 4.2.12.0
ROG Live Service 1.2.18.5
AURA Service (Lighting Service) 3.05.18
Armoury Crate lite service 4.2.12
ASUS HAL Central 20211021
ROG MAXIMUS XI HERO 2.1.1.3
ROG-STRIX-RTX3080TI 2.1.1.3
ROG RYUJIN 2.1.1.3
ROG GLADIUS II ORIGIN 2.1.1.3
ROG STRIX FLARE 2.1.1.3

[Jimbo93]

I can no longer access the Keyboard settings page. This has been happening for the past year. I have uninstalled and reinstalled Windows.

1. The keyboard device page isn't loading. Getting a "Page Error".

Item Version
---- -------
Windows 11 Pro
Armoury Crate UWP App 4.2.12.0
ROG Live Service 1.2.18.5
AURA Service (Lighting Service) 3.05.18
Armoury Crate lite service 4.2.12
ASUS HAL Central 20211021
ROG MAXIMUS XI HERO 2.1.1.3
ROG-STRIX-RTX3080TI 2.1.1.3
ROG RYUJIN 2.1.1.3
ROG GLADIUS II ORIGIN 2.1.1.3
ROG STRIX FLARE 2.1.1.3

I'll give you something to try, its pretty easy and wont hurt anything. Open Task Scheduler and find ASUS folder. Find ArmourySocketServer.exe and end the task. Now go to Settings Apps Armoury Crate. Select Advanced Options. Click on Terminate and count to five. Now Repair it, and Reset it. Reboot the PC. Login and wait 5 or 10 minutes. Try launching Armoury Crate and if the page still wont load, load a different devices page first then going back to the other may work.

If that kind of fix does not work then the only other recommendation is a more thorough process like in the thread I started here:
https://rog.asus.com/forum/showthrea...e-installation

One other tip. If you have a fast ssd system drive turn off windows prefectch. See my tips thread.

[burakdede]

1. Clear description of your issue:
I can't update to Armoury Crate 5.0.10.0 which I got a notification for today. It says "Update failed. Installer faced with 0xa0100006 error. Error code 7: 0x80040902(Exit code: -1609564154)" everytime I try to update.
2. PC / Laptop: ASUS TUF A15 FA506 (Ryzen 5 4600H - GTX1650 Ti)
3. Aura Sync products: None
4. 3rd-party peripheral, audio, or lighting software: Only Logitech G HUB, I don't think it's related tho.
5. Wired / wireless connection: Not related
6. Reinstalled Windows?: Nope
7. Windows version & build: Windows 11 22518.1012
8. Previous version of firmware or software that worked as expected: Armoury Crate 4.2.12.0 (I can't remember the latest one cuz I tried to compeletly uninstall it using uninstaller tool and reinstall. There may be a never one but I can basically say the one before the 5.0.10.0 worked.
9. Any screenshots of the issue:
https://i.imgur.com/z0GwTtQ.png

EDIT: Temporary solution: Turkish language was creating the problem I think. Switched to English and it works now. I think 5.0.10.0 doesn't have Turkish strings.

[BOBCAMO]

tried searching if this was in here already, didn't find anything.

2. PC
Specs:
GPU: EVGA GeForce GTX 1070 SC GAMING
CPU: AMD Ryzen 5 5600x
CPU Cooler: NZXT Kraken x62
MOBO: GIGABYTE B550 AORUS Master (V1.0)
RAM: G.SKILL Flare X Series 32GB (2 x 16GB) 288-Pin DDR4 SDRAM DDR4 3200 (PC4 25600) Desktop Memory Model F4-3200C14D-32GFX(B-Die)
Case: LIAN LI LANCOOL II MESH RGB Black
Monitor 1: GIGABYTE M27Q 27" 170Hz 1440P KVM Gaming Monitor
Monitor 2: Acer H233H Series
Keyboard: Generic
Mouse: Rosewill NEON M63
Headset: ASUS ROG Theta 7.1 True Surround Sound Headset
Headset 2: Logitech G935
Controller: PS4 Woodland Camo Controller

3. Aura Sync products - Asus Rog Theta 7.1 Headset
4. 3rd-party peripheral, audio, or lighting software - NZXT Kraken x62 software
5. Wired / wireless connection - all wired except Logitech G935 headset
6. Reinstalled Windows? - 10-3-2021
7. Windows version & build - Windows 10 Pro
Version - 21H2
OS Build - 19044.1387
Experience - Windows Feature Experience Pack 120.2212.3920.0

8. Previous version of firmware or software that worked as expected - idk, what ever was the last update was.
9. provided below
10. Use our log collection function: Settings=>About=>App diagnostics
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible. - log link being sent after posting this.


first, the app definitely need a change log on the app it's self for these updates... everything else has them.
second and main reason why i'm here...
the only hardware i have that's using this software is my Asus ROG Theta 7.1 headset... half the aura crap for it doesn't work right anyways with the headset... namely and especially the sound reactive light settings(which is the only one i'd use other than a static color). so i rarely use that and don't install the aura creator stuff. but now after it forced me to update which i get very iffy about as, if i have too, this will be the 5th time in 6-8 months I've have to re-install windows to get the stupid software to work again with my headset properly... yes, i've uninstalled through the normal ways of uninstalling and the tool, yet no fix from any after re-installing. right now, everything seems to work in the software, but i can't click on my headset to show the surround sound, mic options and so on. just a blank/black screen when it tried to load it... only thing i can do with the headset is in the aura sync - aura effects, some of those work with my headset so far.




[EDIT]
been messing around with lots of things, spent the last... 3 hours i think doing lots of crap, many of it from @Jimbo93 's post
so far, nothing has changed for my end. i did how ever force it to uninstall the headset from windows then installed the app and this time i did get it to pop up a windows briefly to say a service is not running, when i click on my headset window to show the settings... did open the system config to check and it had 2 asus things unchecked and not running. one was the ASUS Com Service and the other was... live or lighting service or something of that nature. enabled them both and restarted. took way longer to start up the app, but also popped up the one update and no change sadly. before all that, it'd show a error looking icon next to my headset when i went into the aura settings. not sure what that means.
trying to give all info i can to get this crap fixed... i hate updating the app as this tends to happen and then I'm forced to re-install windows to fix it but might try something else instead this time. last couple updates ago the app was causing BSOD randomly, luckily that got updated it seems and haven't had it happen since.

[EDIT 2]
so just got done trying the "In-place upgrade" with the windows install so i didn't have to fully re-install windows. sadly... tried 3 different ways of uninstalling AC and it still doesn't work with the old version nor newest. definitely need a proper update/uninstall for this if it's going to be this bad where it literally needs a fresh windows install after certain updates or even uninstalls because it needs to be re-installed for what ever reason...

[sortanotreally_]

tried searching if this was in here already, didn't find anything.

2. PC
Specs:
GPU: EVGA GeForce GTX 1070 SC GAMING
CPU: AMD Ryzen 5 5600x
CPU Cooler: NZXT Kraken x62
MOBO: GIGABYTE B550 AORUS Master (V1.0)
RAM: G.SKILL Flare X Series 32GB (2 x 16GB) 288-Pin DDR4 SDRAM DDR4 3200 (PC4 25600) Desktop Memory Model F4-3200C14D-32GFX(B-Die)
Case: LIAN LI LANCOOL II MESH RGB Black
Monitor 1: GIGABYTE M27Q 27" 170Hz 1440P KVM Gaming Monitor
Monitor 2: Acer H233H Series
Keyboard: Generic
Mouse: Rosewill NEON M63
Headset: ASUS ROG Theta 7.1 True Surround Sound Headset
Headset 2: Logitech G935
Controller: PS4 Woodland Camo Controller

3. Aura Sync products - Asus Rog Theta 7.1 Headset
4. 3rd-party peripheral, audio, or lighting software - NZXT Kraken x62 software
5. Wired / wireless connection - all wired except Logitech G935 headset
6. Reinstalled Windows? - 10-3-2021
7. Windows version & build - Windows 10 Pro
Version - 21H2
OS Build - 19044.1387
Experience - Windows Feature Experience Pack 120.2212.3920.0

8. Previous version of firmware or software that worked as expected - idk, what ever was the last update was.
9. provided below
10. Use our log collection function: Settings=>About=>App diagnostics
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible. - log link being sent after posting this.


first, the app definitely need a change log on the app it's self for these updates... everything else has them.
second and main reason why i'm here...
the only hardware i have that's using this software is my Asus ROG Theta 7.1 headset... half the aura crap for it doesn't work right anyways with the headset... namely and especially the sound reactive light settings(which is the only one i'd use other than a static color). so i rarely use that and don't install the aura creator stuff. but now after it forced me to update which i get very iffy about as, if i have too, this will be the 5th time in 6-8 months I've have to re-install windows to get the stupid software to work again with my headset properly... yes, i've uninstalled through the normal ways of uninstalling and the tool, yet no fix from any after re-installing. right now, everything seems to work in the software, but i can't click on my headset to show the surround sound, mic options and so on. just a blank/black screen when it tried to load it... only thing i can do with the headset is in the aura sync - aura effects, some of those work with my headset so far.

bumped. sucks considering the price of this headset...

[McDrift57]

My GPU isn't shown in Armoury Crate nor do I have the option to setup custom/manual fan curves or overclock it or anything. It is simply not shown anywhere.

[BOBCAMO]

bumped. sucks considering the price of this headset...

lmao, right?? had issues with the lighting on this headset and software since i got it. never been fixed.... i don't think any of the audio features for the mic works except the AI thing which isn't great most of the time. then the sound activity RGB, depending on which one used, would only work if left sounds happened then it'd work, but it's be dead lights if sounds were only coming from the right side. then using the other music one, works on both sides of sounds but only one side of ear cups would light up lol. and it's done all that for about a year now and tried after a few windows installs and still does it. doesn't help the surround sound bugs out in the app which is why i need it, so i have to sometimes restart my pc to fix it, then open the app and use the in-app audio surround test to make sure it worked or change it from stereo to surround multiple times then it'll kick in or do that plus virtual to kind of force it. had LOTS of software issues with this headset...

[LagSeeN]

update last update i can't access fan xpert any help

full image
Item Version
---- -------
Armoury Crate UWP App 5.0.10.0
ROG Live Service 1.3.8.0
AURA Service (Lighting Service) 3.05.29
Armoury Crate lite service 5.0.8
ASUS AIOFan HAL 1.1.40.0
ASUS AURA Extension Card HAL 1.1.0.13
ASUS AURA Motherboard HAL 1.2.7.0
AacVGA 0.0.4.6
KingstonDram 1.1.12
AURA DRAM Component 1.1.16
ENE RGB HAL 1.1.37.0
ENE_EHD_M2_HAL 1.0.9.1
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.2
Patriot Viper M2 SSD RGB 1.0.6.4
Universal Holtek RGB DRAM 1.0.0.2
WD_BLACK AN1500 1.0.14.0

[MasterC@ROG]

We have tried to resolve as many of the issues here as possible before testing and releasing Armoury Crate V5.0.10.0.
This thread is now closed. Please wait for a new bug report thread to be created, release notes will be included.
Thanks.