Armoury crate v4.2.5.0 [report here if any issues]

[Jimbo93]

Hello,

So, I have found it necessary to manually clean out files, services, and registry entries for both Asus Suite 3 and Armoury Crate before reinstalling. Otherwise the motherboard isn't detected during installations of both and the install fails miserably. It would be nice if there was a tool or tools that actually did the removal well for both programs.

If I install Asus Suite 3 but not Armoury Crate, using the standalone AI installer, the AsusFanControlService does not crash on boot at least not the 4 reboots I performed in that config. If I then install Armoury Crate and leaving Asus Suite 3 installed, the installation goes perfectly, and the programs both work as intended as far as I tell, but the crashing of services on boot will definitely happen, might take a 2 reboots before it happens, but once it starts it never stops . Even if I then disable all the Armoury Crate services and tasks and just leave the Asus Suite 3 stuff on, the fan control service still crashes. But it isn't noticeably effecting me using it. Probably should be benchmarked to really know. I haven't even gamed on this thing yet.

The reason I am adding this is to show that it doesn't matter which program is installed first. Hope it helps I have spent way more time on this than I intended.

Jim

[priel.hackim]

hey there. after updating win10. Cpu got stuck on 798 hz , the fix was to restart with power cord out, then after loading up connect the power again.
than after more updating wind10 and armory Create .the Problem: when the laptop awake from sleep the cpu goes down to 0.2Hz and the fan goes off.
which make the computer to run very hot and freez .The only way to turn it of is by long press on the power key and let it cool down.

it seems a Voltage management problem

any Fix?

https://youtu.be/F2ZYFEr4GGU

[Zion99]

1. Clear description of your issue
- Starting with 2nd reboot after installation, AsusFanControl service crashes every time I boot it. Occasionally the ArmourySocketServer also crashes on boot. They both restart and the software is functional. I tuned the fans with AI Suite 3, right now neither AC nor AI Suite 3 reads the fan speed on GPU but it has been detected it in the past week. Since then I reinstalled the software. EDIT: AI SUITE 3 Reads and controls GPU fan, apparently in standard mode fan profile and auto it can go to 0 RPM. I changed it to Smart mode and it stays spinning.
2. PC / Laptop
- ABS Master Gaming PC (Brand new)
3. Aura Sync products
- Came with TUF M1 Mouse and TUF K1 Keyboard and Asus Prime B560M-A -AC Motherboard, more details below
4. 3rd-party peripheral, audio, or lighting software
- Please see full list of devices that AC reports below.
5. Wired / wireless connection
- Network Wifi. Everything else is wired.
6. Reinstalled Windows?
- No but I spent a week tweaking it with all my powers. And reinstalled AC about 5 times. Last reinstall was really smooth, thought I licked it. Windows was preinstalled, Drivers preinstalled, Asus software was installed after first boot.
7. Windows version & build
- Home 10.0.19043
8. Previous version of firmware or software that worked as expected
- nada
9. Any screenshots of the issue
- No, only affects logs, although I suspect there are less obvious ramifications to performance. WMI log is slam full of errors. That isn't normal imho.
10. Use our log collection function: Settings=>About=>App diagnostics
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.

More system info
ABS Master Gaming PC - Intel i5 10400F - ASUS Dual GeForce RTX 3060 Ti 8GB - G.Skill Ripjaw V 16GB DDR4 3200MHz - 512GB Intel 660P M.2 NVMe SSD
Item Version
---- -------
Armoury Crate UWP App 4.2.5.0
ROG Live Service 1.2.18.0
AURA Service (Lighting Service) 3.05.18
Armoury Crate lite service 4.2.10
ASUS AIOFan HAL 1.1.36
ASUS AURA Extension Card HAL 1.1.0.11
ASUS AURA Motherboard HAL 1.2.3.1
ASUS Keyboard HAL 1.01.48
ASUS Mouse HAL 1.2.0.11
AacVGA 0.0.4.3
KingstonDram 1.1.8
AURA DRAM Component 1.1.14
ENE RGB HAL 1.1.37.0
ENE_EHD_M2_HAL 1.0.9.1
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.2
Patriot Viper M2 SSD RGB 1.0.6.4
Universal Holtek RGB DRAM 1.0.0.2
WD_BLACK AN1500 1.0.13.0

Working on the logs, You should see a PM within the hour. Thanks.Attachment 90190Attachment 90191Attachment 90192Attachment 90189Attachment 90195Attachment 90194Attachment 90193Attachment 90196

I am having similar issue with the fan control:

1. Clear description of your issue APPCRASH:AsusFanControlService.exe - constantly on every boot/shutdown since upgrade to 4.2.5.0
2. PC
3. Aura Sync products: everything
4. 3rd-party peripheral, audio, or lighting software - EVGA 3090 FTW3 on EKWB, using Aura
5. Wired
6. Reinstalled Windows - not lately
7. Windows version & build - latest
8. Previous version of firmware or software that worked as expected - so far, it hasn't worked properly since inception... always been something. Kinda like my back... fix one spot, another fails.
9. Any screenshots of the issue - see below
10. Use our log collection function: Settings=>About=>App diagnostics
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.

Source
ASUS Motherboard Fan Control Service

Summary
Stopped working

Date
‎10/‎11/‎2021 12:28 PM

Status
Report sent

Description
Faulting Application Path: C:\Program Files (x86)\ASUS\AsusFanControlService\2.01.11\AsusFanCo ntrolService.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: AsusFanControlService.exe
Application Version: 3.0.0.0
Application Timestamp: 610b8c15
Fault Module Name: AsusFanControlService.exe
Fault Module Version: 3.0.0.0
Fault Module Timestamp: 610b8c15
Exception Code: c0000005
Exception Offset: 0003ca97
OS Version: 10.0.19043.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 2beb
Additional Information 2: 2beba6fb4680d73a8c78ca7c24ccdb46
Additional Information 3: 2704
Additional Information 4: 2704cf3fcf1675f82da28cd79d295168

Extra information about the problem
Bucket ID: 64352d149ab4f8a4f25e890a8d96ba37 (1323646018911648311)


NOTE: Can't seem to upload log

[MdotAdotN]

Hi ... any idea when i can get a response on this .. posted last week but still waiting ?

MISSING AUTO HZ BUTTON IN THE ARMOURY CRATE

ZEPH DUO GX550 LWS

Item Version
---- -------
Armoury Crate UWP App 4.2.5.0
ROG Live Service 1.2.18.0
AURA Service (Lighting Service) 3.05.18
Armoury Crate service 4.2.10
ASUS Aac_NBDT HAL 2.5.3.0
ASUS Keyboard HAL 1.01.48
ASUS MB Peripheral Products 1.0.33
ASUS Mouse HAL 1.2.0.11
AacAudioHal 1.3.7.0
AacDispaly 1.1.26

ROG CHAKRAM CORE
ROG STRIX SCOPE TKL

WINDOWS 10
Edition Windows 10 Home
Version 21H1
Installed on ‎26/‎12/‎2020
OS build 19043.1237
Experience Windows Feature Experience Pack 120.2212.3530.0

I HAVE RE INSTALLED THE REFRESHRATE SERVICE TO GET MY OVERDRIVE BUTTON BACK YESTERDAY BUT THIS AUTO HZ BUTTON HAS BEEN MISSING FOR QUITE SOME TIME CANT REMEMBER WHEN IT WAS LAST ON BUT IVE ONLY HAD LAPTOP 10 MONTHS AND I KNOW IT WAS ON THERE FOR THE FIRST FEW MONTHS DEFINETLY.

IS THERE ANY WAY OF GETTING THIS BUTTON BACK IN MY ARMOURY CRATE ? ANY HELP MUCH APPRECIATED

[Jonaldis]

Hi, i do not connect profiles



The service is also not launched.



To start profiles I created a batch file



After starting a batch file I have

[Crayraven]

Example for issues already reported (for reference only)



Me too list:
MickeyMouse
BruceLim
HenryCavillery

I'm having the same issue. Device page not loading.

[cekeu]

With all due respect, I don't want this popping up on my screen. I sit down at my computer today and this is on my desktop. I tried Armoury Crate when it first came out and it wrecked my system. I spent a long time clearing it from every nook and cranny. It sounds like at this stage, it can still cause issues and I don't want to go through that again. Asus needs to stop pushing their software so aggressively.

Attachment 90184

Disable its launch in the bios

[JimmyH]

1. When the PC goes into Screen Saver or Sleep, the motherboard and GPU lose their
assigned aura colour. When I log into Armory, all RGB items are selected, I have to click the Aura Effects tab and they automatically revert to the colour I assigned.
2. PC
3. Ruyjin 360, Strix X570-E, Strix 3080 V2 Gaming, Pugio II Wireless,
TUF Gaming K3, Strix Fusion 500, ROG Thor 850P
4. Corsair iCue v 3.38.61, Corsair Plugin for Asus Aura Sync V 2.0.32
5. Wired
6. Clean Version of Windows
7. Windows 11 Pro Ver 21H2 Build 22000.258
8. None known, new pc, new windows
9. 1. When the PC goes into Screen Saver or Sleep, the motherboard and GPU lose their
assigned aura colour.
2. PC
3. Ruyjin 360, Strix X570-E, Strix 3080 V2 Gaming, Pugio II Wireless,
TUF Gaming K3, Strix Fusion 500, ROG Thor 850P
4. Corsair iCue v 3.38.61, Corsair Plugin for Asus Aura Sync V 2.0.32
5. Wired
6. Clean Version of Windows
7. Windows 11 Pro Ver 21H2 Build 22000.258
8. None known, new pc, new windows
9.
10. Unable to attach log as an attachment. It says invalid format

[Chrizzy]

Issue: ArmouryCrate.UserSessionHelper.exe causing WMI Provider Host to eat up CPU
OS: Win 10 Pro 10.0.19043 Build 19043
See attached image.

Happened after updating Crate..
Not sure how to fix?

[Melkesideck]

When I shut down my pc (every night) the lighting freezes with aura effects "pattern"
Upon start up and log in, I have to open armory crate and move the slider slow/fast to get it moving again.
no problems at all untill shutdown/restart.
I have fast start up turned off in windows settings.
Hope this can be fixed soon.

Cheers