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  1. #1
    New ROGer Array
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    Exclamation MyAsus Always Fails to Download/Install Driver Updates

    The title says it all. Please see attached screenshots. Using the latest version of the MyAsus app directly from the Windows Store. When you retry, it takes at most a few seconds for the errors to occur.

    - Is a manual download URL available for any of these items?
    - Is any extended error information available at all?
    - Is there a temporary folder where the assets are actually downloaded to?

    Any assistance you may provide with the troubleshooting of this issue is greatly appreciated.

    I hate to say it, but the only trouble I am having with my system are the OEM Asus apps. Everything else works.

    Related Issues:

    Armoury Crate Always Fails to Install: https://rog.asus.com/forum/showthread.php?125567
    Broken Asus Website Driver Downloads: https://rog.asus.com/forum/showthread.php?125569
    Miniatura de Adjuntos Miniatura de Adjuntos myasus error.jpg  

    Last edited by mimarsinan; 09-04-2021 at 05:55 PM.

  2. #2
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    yap same here. cant update vbios.

  3. #3
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    Quote Originally Posted by dedkola2 View Post
    yap same here. cant update vbios.
    Thanks for verifying.

    Can anyone from Asus kindly post here and respond to the questions I've asked?

    It would go a long ways in resolving the issue for everyone.

    You're very welcome for the free help, Asus.

  4. #4
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    I was promised a turnaround time of 24-48 hours after sending in my now completed problem report form with lots of hardware information on what is clearly a software issue, but there's no response yet from anyone. Asus, do you have any updates regarding this thread?

  5. #5
    ROG Guru: Green Belt Array
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    Its been that way since its inception. Bloatware that I always ditch.

  6. #6
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    Quote Originally Posted by BigJohnny View Post
    Its been that way since its inception. Bloatware that I always ditch.
    No doubt. But unfortunately, I don't have another way to manage the GPU mode (discrete or integrated), or the keyboard lighting settings. Does anyone know of any other way to handle this?

  7. #7
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    This is the reply I got from Asus:

    "After collaborating with our support staff, we are now able to provide you with a recommendation on how to address your concern. Our team has suggested to please check with your local region for support as US regional notebooks come with the preloaded software and OS. If your notebook comes with no OS, you will need to contact your local region for the drivers. You can try our drivers but not sure if they are compatible with your region. I see where your device is zoned for EEMEA. I do apologize for any inconvenience that this has caused.

    Please see link: https://rog.asus.com/supportonly/g73...pdesk_download

    Armoury Crate installer: https://dlcdnets.asus.com/pub/ASUS/GamingNB/AppforWin10/AarmouryCrate/ArmouryCrateInstallTool.zip"

    This is a joke, right? Is there anybody senior here who may provide actually meaningful assistance? The self-extractor packages built by Asus fail to extract on a large variety of operating systems. This has nothing to do with zoning or anything else.

  8. #8
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    Today's brilliant reply from Asus includes the following verbiage:

    Since your product is not zoned for North America, our local repair center may not have parts to complete service. There would also be a cost associated with any repair service provided in the US. In addition, repair times may be longer due to parts availability and overseas shipping. A US or CA address would also be required for us to return the unit to after repair. It would be best to contact the original region for servicing.

    I have never seen a company so resistant to escalation before!

    What will it take for them to understand this is a software issue, and not a hardware issue?

  9. #9
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    While a related issue has been solved on this thread, which has fixed Armoury Crate:

    https://rog.asus.com/forum/showthrea...d=1#post843707

    The issue with the MYASUS software remains entirely.

    ASUS, ENOUGH BEATING AROUND THE BUSH - STOP IGNORING YOUR SOFTWARE PROBLEMS AND HELP YOUR PAYING CUSTOMERS!!!

  10. #10
    Moderator Array
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    Hi there,
    May I know the version of the MyASUS APP and ASUS System control Interface driver on your device?
    Is there any error message shown in the home page of MyASUS?
    Thank you.

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