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  1. #21
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    Hello mimarsinan,
    Please upload the file to google drive or other cloud.
    And share the link with me by PM.
    Thank you.

  2. #22
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    Angry

    Quote Originally Posted by Blake@ROG View Post
    Hi there,
    May I know the version of the MyASUS APP and ASUS System control Interface driver on your device?
    Is there any error message shown in the home page of MyASUS?
    Thank you.
    I have the same problem, My Asus is just broken and Armoury Crate too....

    https://i.imgur.com/b6BenYX.png
    https://i.imgur.com/BSq7HUt.png

    The notebook is G713QR-ES96 its just completely broken I even reinstalled windows

  3. #23
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    Quote Originally Posted by Blake@ROG View Post
    Hello mimarsinan,
    Please upload the file to google drive or other cloud.
    And share the link with me by PM.
    Thank you.
    Sent per your request. Thank you.

  4. #24
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    Quote Originally Posted by Titos View Post
    I have the same problem, My Asus is just broken and Armoury Crate too....

    https://i.imgur.com/b6BenYX.png
    https://i.imgur.com/BSq7HUt.png

    The notebook is G713QR-ES96 its just completely broken I even reinstalled windows
    Unfortunately until they fix their touchy driver extraction process, these issues are bound to happen.

    In my case the driver extractor was allergic to a registry key that has absolutely nothing to do with the driver.

    Who knows what else is going on with their driver extractor?

    It is based off of InnoSetup, but Inno is usually known to be reliable.

    Some custom work seems to have been done on it as no Inno extractor can obtain the setup script.

    Building an installer in-house is always a risky proposition, precisely because of issues like these.

  5. #25
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    Quote Originally Posted by mimarsinan View Post
    Sent per your request. Thank you.
    Hello mimarsinan,
    Thank you for the log.
    Have you updated the MyASUS app and ASUS system interface driver to the latest version as well?
    It has been a while since the last time we discuss about this.
    And the error message and driver are all still the same?

  6. #26
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    Quote Originally Posted by Blake@ROG View Post
    Hello mimarsinan,
    Thank you for the log.
    Have you updated the MyASUS app and ASUS system interface driver to the latest version as well?
    It has been a while since the last time we discuss about this.
    And the error message and driver are all still the same?
    Yes to all.

  7. #27
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    Just to let you all know that the latest private message from Blake@ROG on this issue is:

    "...And no other customer has reported issues like yours, or can not solved it after so many different attempts..."

    To clarify publicly, nobody at ASUS has made any "attempt" to solve my issue, despite me providing two full sets of logs captured at two different times:

    - No workaround was provided.
    - No new, or testing version of the buggy software was provided.
    - Receiving my logs and not actually doing anything does not count as an "attempt".

    I also don't appreciate the accusation that "no other customer has issues like mine".

    Use Google. People have TONS of issues and workarounds for buggy ASUS software and driver installations.

    It is a miracle that the devices work at all in this state.

    Can someone from ASUS contact me for arranging a refund for my purchase, seeing as we have exhausted all escalation routes and official support channels?

  8. #28
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    Hi there,
    Just to clarify.
    You bought a laptop with no OS, you built your own OS and then you have software issue instead of hardware.
    Refund is not reasonable.
    We can continue the troubleshooting if you insist.
    We made tons of testing and adjustment just for you.
    But unless you are able to verify all the steps from the beginning you set up your OS, or you can reset the laptop, there is not much progress to make.
    Thank you.

  9. #29
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    Quote Originally Posted by Blake@ROG View Post
    Hi there,
    Just to clarify.
    You bought a laptop with no OS, you built your own OS and then you have software issue instead of hardware.
    Refund is not reasonable.
    We can continue the troubleshooting if you insist.
    We made tons of testing and adjustment just for you.
    But unless you are able to verify all the steps from the beginning you set up your OS, or you can reset the laptop, there is not much progress to make.
    Thank you.
    We are in complete agreement!

    Your buggy software is rendering your hardware unusable.

    This is precisely the problem.

    Can your software developers explain to you why a simple registry key from ZIPmagic is breaking your driver installations and subsequently Armoury Crate?

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