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  1. #11
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    Quote Originally Posted by Blake@ROG View Post
    Hi there,
    May I know the version of the MyASUS APP and ASUS System control Interface driver on your device?
    Is there any error message shown in the home page of MyASUS?
    Thank you.
    MyASUS: 3.0.20.0

    Where can I find out the version of the ASUS System Control Interface Driver? The latest package that I did install is ASUSSystemControlInterfacev3_ASUS_Z_V3.0.11.10_134 60_20210905185836, but I don't know if the entire installation completed successfully.

  2. #12
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    Hello mimarsinan,
    You can check in device manager.
    Thank you.

  3. #13
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    Quote Originally Posted by Blake@ROG View Post
    Hello mimarsinan,
    You can check in device manager.
    Thank you.
    Thanks, Blake.

    ASUS System Control Interface v3: Driver version is 3.0.12.10.

  4. #14
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    Hello mimarsinan,
    May I double confirm with you that if there is any error message on the home page of MyASUS?
    And the driver that fail to download from MyASUS, are you able to download them from our support website?
    Thank you.

  5. #15
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    Quote Originally Posted by Blake@ROG View Post
    Hello mimarsinan,
    May I double confirm with you that if there is any error message on the home page of MyASUS?
    And the driver that fail to download from MyASUS, are you able to download them from our support website?
    Thank you.
    Of course:

    - No error message is shown.
    - Please take a look at the screenshot.

    Some of the final remaining "3 Essential update" advertised by MyASUS are not shown on the support website at all (ex: AMD Ryzen Balanced Driver Settings). Some others are actually already downloaded and installed previously (ex: ROG Keyboard Firmware Update).

    Also, the MyASUS app does successfully download drivers and packages from outside the "Essential update" region. I don't know why this region itself is broken.
    Miniatura de Adjuntos Miniatura de Adjuntos Untitled.jpg  


  6. #16
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    Hello mimarsinan,
    have you tried to uninstall the myASUS app and then go to microsoft store to download and install the app again?
    Thank you.

  7. #17
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    Quote Originally Posted by Blake@ROG View Post
    Hello mimarsinan,
    have you tried to uninstall the myASUS app and then go to microsoft store to download and install the app again?
    Thank you.
    Yes of course. Or sometimes, like yesterday, the app updates itself also. No effect with the failures herein.

  8. #18
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    Just to let you know they requested some logs via email over the ongoing support incident and I've shared all requested materials with them in response.

  9. #19
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    Hello mimarsinan,
    Yes, my next step would be asking those logs from you too.
    I will leave it here and let our local team to review the log.
    Thank you.

  10. #20
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    Quote Originally Posted by Blake@ROG View Post
    Hello mimarsinan,
    Yes, my next step would be asking those logs from you too.
    I will leave it here and let our local team to review the log.
    Thank you.
    After exactly a week they've come back with the following:

    "Please note that our Team had some issue with accessing the log files as the actual file seem to not be attached. Please complete the steps below when sending over the log files again.

    Copy and paste all the ETL and Txt files in the log folder for log 1 and log 2.
    Send via cloud storage link. or zip both folders."

    I had sent them the entire contents of the requested folders inside 7ZIP archives created using DiskZIP. Seems like they simply could not figure out how to extract these (usually just using free 7-Zip works well if there's an "allergy" to DiskZIP, but they may need to be able to rename the extension to 7Z from 7ZIP).

    Would you please consider lending a hand with this? Lightspeed vs. the alternative. How may I get the archives over to you?

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