Results 1 to 4 of 4
  1. #1
    New ROGer Array
    Join Date
    Sep 2021
    Reputation
    10
    Posts
    15

    Angry gu502gv keyboard help - solved?

    My keyboard is lit up but is unresponsive when typing. i restarted my laptop and uninstalled in device manager. Any help is appreciated.
    ps. i typed this with the onscreen keyboard.

  2. #2
    Moderator Array
    Join Date
    Feb 2019
    Reputation
    14
    Posts
    865

    Hi there,
    Do you have an external keyboard you can cross check?
    And all keys are not responding? including the FN keys and numbers...?
    Please enter safe mode or BIOS to see if the keyboard is working there.
    Thank you.

  3. #3
    New ROGer Array
    Join Date
    Sep 2021
    Reputation
    10
    Posts
    15

    Quote Originally Posted by Blake@ROG View Post
    Hi there,
    Do you have an external keyboard you can cross check?
    And all keys are not responding? including the FN keys and numbers...?
    Please enter safe mode or BIOS to see if the keyboard is working there.
    Thank you.
    I apologize for the late reply. Separate keyboards worked. I took apart my laptop and resocketed the ribbon cable for the keyboard and it seems to be working since. I sent my laptop to ASUS last year with this issue and they never told me what they did besides reset windows but they definitely opened it up since there was a different screw in the bottom of my laptop. Hopefully everything is good now.

  4. #4
    Moderator Array
    Join Date
    Feb 2019
    Reputation
    14
    Posts
    865

    Hi there,
    Thank you for sharing this positive feedback.
    And I am really sorry about the previous repair experience. If you have concern about that, please PM me your product SN.

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •