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  1. #131
    New ROGer Array Jimbo93 PC Specs
    Jimbo93 PC Specs
    Laptop (Model)ABS Master Gaming PC
    MotherboardASUS Prime B560M-A AC
    ProcessorINTEL i5 10400F
    Memory (part number)G.SKILL F4-3200C16D-16GVKB x 2
    Graphics Card #1ASUS DUAL-RTX3060TI-O8G-V2
    Sound CardRealTek HD
    MonitorSAMSUNG 40" LCD
    Storage #1INTEL 660p NVMe SSD PEKNW512GB
    CPU CoolerTHERMALTAKE UX100 ARGB
    CaseTUF GAMING GT301
    Power SupplyASUS TUF GAMING BRONZE 650W
    Keyboard TUF GAMING K1
    Mouse TUF GAMING M3
    Headset/Speakers Cambridge Works PC
    OS Win 11 Pro 21H2 22000.652
    Accessory #1 Windows Feature Experience Pack 1000.22000.652.0

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    Quote Originally Posted by Jane Doe View Post
    Yes that first one is good one. Is there maybe new version of microsoft driver? This one seams old, but works
    On some older hardware of mine I have seen similar issues, where microsoft installation driver works and manufacturers drivers have a problem. What it suggests to me, is that there is some kind of problem with the winsxs component store or the chipset drivers or the performance counters. But I am guessing and wouldn't suggest to much tinkering without a full system backup first. Fixing it would involve manually changing chipset drivers in device manager and followed by component store cleanup and possibly need repair of performance counters. But this is kind of radical and time consuming. Best to just stay with what is working imho. There should be any easy fix, but I do not know what it would be.

  2. #132
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    Quote Originally Posted by Zardoc View Post
    Scratch still present.
    Hi Zardoc,
    Thank you for your reply.
    I'll consult our tech team more about your scenario and issue.
    Thank you.

  3. #133
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    Hi Zardoc,
    I'm afraid our tech team have tested the motherboard and components at hand, but cannot reproduce the crackling sound as your audio file.
    Here are the testing steps.
    1. install win10
    2. install the audio driver 6.3.9600.2307 and audio FW from our support site and restart the pc
    3. plug in a headphone and adjust the sound volume in taskbar
    Do you any other information and steps for reproducing the crackling sound issue?
    Thank you.
    Last edited by STARRAIN@ROG; 01-20-2022 at 07:30 AM.

  4. #134
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    Latest update Realtek update MAY cause a driver crash on startup from coldboot: RtkAudUService64.exe, when this occurs realtek audio control will no longer start up if attempted and any modifications made in it are not active.

    Faulting application name: RtkAudUService64.exe, version: 1.0.431.1, Time stamp: 0x618a3191
    Faulting module name: RtkAudUService64.exe, version: 1.0.431.1, Time stamp: 0x618a3191
    Exception code: 0xc0000005
    Fault offset: 0x0000000000040782
    Faulting process id: 0x2a14
    Faulting application start time: 0x01d812c66d6ab705
    Faulting application path: C:\Windows\System32\DriverStore\FileRepository\rea ltekservice.inf_amd64_7f98f584c61c8c61\RtkAudUServ ice64.exe
    Faulting module path:: C:\Windows\System32\DriverStore\FileRepository\rea ltekservice.inf_amd64_7f98f584c61c8c61\RtkAudUServ ice64.exe
    Rapport-id: efda9c46-cc22-4d77-a87d-932799f09a3a

    Windows 10 pro 64 bit.
    Last edited by Nuckels; 01-27-2022 at 02:29 AM.

  5. #135
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    Hi Nuckels,
    Do you mean you cannot open realtek audio control, and any modifications made before are not active?
    Do you see the message in event viewer every startup from coldboot? or how often does it occur?
    May I have a video and the event ID?
    Did it occur after Realtek USB Audio Driver V6.3.9600.2307 on bios 1202 with bios all default settings?
    Have you reinstalled Realtek USB Audio Driver V6.3.9600.2307 but it still appears?
    May I have the windows version and OS build such as 21H2 19044.1503?
    Thank you.

  6. #136
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    Quote Originally Posted by STARRAIN@ROG View Post
    Hi Nuckels,
    Do you mean you cannot open realtek audio control, and any modifications made before are not active?
    Do you see the message in event viewer every startup from coldboot? or how often does it occur?
    May I have a video and the event ID?
    Did it occur after Realtek USB Audio Driver V6.3.9600.2307 on bios 1202 with bios all default settings?
    Have you reinstalled Realtek USB Audio Driver V6.3.9600.2307 but it still appears?
    May I have the windows version and OS build such as 21H2 19044.1503?
    Thank you.
    Yes
    Not every startup, 1 in 3 times I'd say.
    A video of what sorry?
    Event ID: 1000
    Yes
    Yes
    Windows 10 Pro - Version 21H1- 19043.1466

    edit: dm'd you a video of the app not starting.
    Last edited by Nuckels; 01-28-2022 at 02:55 PM.

  7. #137
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    Hi Nuckels,
    Thank you for your reply and video.
    I'll consult our tech team more about this.

  8. #138
    ROG Guru: Yellow Belt Array Zardoc PC Specs
    Zardoc PC Specs
    MotherboardASUS ROG Strix Z590-A Gaming WiFi 6 Intel® Z590 LGA 1200 PCIe 4.0
    ProcessorIntel® Core™ i7-11700 Processor 16M Cache, up to 4.90 GHz
    Memory (part number)Corsair Vengeance LPX 32GB (2x8GB) DDR4 3200MHz CL16 Memory Kit - Black (CMK16GX4M2B3200C16)
    Graphics Card #1ASUS Dual GeForce RTX™ 2070 OC edition 8GB GDDR6 Clock 1410 MHz Memory Clock 1750 MHz
    Sound CardOnbard Realtek 4080
    MonitorLG 27UK850-W 27'' 4K UHD IPS
    Storage #1Samsung 980 pro M.2 256 GB Pcie Gen 4.0
    Storage #2Samsung 970 Evo M.2 2280 2tb Pcie Gen3. X4
    CPU CoolerCryorig H7 Tower Cooler For AMD/Intel CPU
    CaseFractal Design Define R5 ATX Mid Tower Window Case Titanium 2X5.25 1X3.5 8X3.5IN
    Power SupplyCorsair AXi Series AX860i Digital 860W 80 PLUS
    Keyboard Logitech K800
    Mouse Logitech 705
    Headset/Speakers Klipsch THX
    OS Win 10 Ent 19043
    Network RouterAsus RT-AC86U

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    FINALLY!! The latest 6.3.9600.2311 driver has no crackling sound on Win 11. I haven't tested 10 yet.

    Thank you for finally making some of us happy!!! I wish though that the approach would be a lot less of hassle to explain.

  9. #139
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    You mean to say "Thank you Mokichu for these drivers"

  10. #140
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    Hi Nuckels,
    I'm afraid our tech team have tested the components at hand but cannot reproduce the issue you mentioned.
    If you have uninstalled completely and reinstalled Realtek USB Audio Driver V6.3.9600.2307 in device manager, please use other SSD or HDD to reinstall OS and then check again.
    Thank you.

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