Rog strix g15 g513qy random reboot problem

[Blake@ROG]

Hi hardwareman2k ,
If you still have the issue even after update the AMD new driver, please kindly send the laptop to our service center and PM me the RMA number.
Thank you.

[Blake@ROG]

Hi Blake@ROG,

How can I downgrade VBIOS to SWBRT77321.001? I upgraded to SWBRT86018.001 to see if it fixes my issue w/ USB-C DisplayPort instability, but seems to have worsen my issues. I need to downgrade for a quick sanity check. Please advise.

Thanks!

Hi jdasus,
I'm afraid that this can not be done form your side. Please kindly send the device to our service center, and to check on the USB C port hardware as well.
Thank you.

[hardwareman2k]

Hi hardwareman2k ,
If you still have the issue even after update the AMD new driver, please kindly send the laptop to our service center and PM me the RMA number.
Thank you.

hi, the new AMD video driver? it's up to date, yesterday i've updated, keep you up with the news.... best regards

[JonnyJackson]

Good evening everyone,

what is the temporary solution to the crash problem, and which AMD driver should be installed?
Should I use the provided drivers from ASUS or AMD ?

I've also been dealing with this crash problem for a long time.
My notebook crashes while I'm playing Assassins Creed.
In the Windows reporting I get a Kernel Power 41 error listed, with subsequent RefreshRateService error.
I am also active in parallel in a Windows forum, here I was made aware that I apparently have installed an Intel SATA controller, including
Intel power management driver, although I use an AMD CPU...

Would appreciate positive feedback!
Best regards,
JonnyJackson

[Blake@ROG]

Good evening everyone,

what is the temporary solution to the crash problem, and which AMD driver should be installed?
Should I use the provided drivers from ASUS or AMD ?

I've also been dealing with this crash problem for a long time.
My notebook crashes while I'm playing Assassins Creed.
In the Windows reporting I get a Kernel Power 41 error listed, with subsequent RefreshRateService error.
I am also active in parallel in a Windows forum, here I was made aware that I apparently have installed an Intel SATA controller, including
Intel power management driver, although I use an AMD CPU...

Would appreciate positive feedback!
Best regards,
JonnyJackson

Hi Jonny,
Please update the BIOS, VBIOS and AMD graphic driver from our support website
https://rog.asus.com/laptops/rog-str...pdesk_download
Thank you.

[JonnyJackson]

Hello,

Thanks for the quick reply.
I have updated the VBIOS,BIOS and AMD drivers.
Unfortunately my notebook still shuts down while playing Assassins Creed.
I monitored the temperatures in parallel via the Armoury Crate app and they were in the normal range.
I have a feeling there is an issue with the 300 Hz refresh rate.
RefreshRateService I have already updated though.
Maybe also a problem with the power supply ?
I hope I don't have to send back my new notebook, because I wanted to avoid that.

Best regards
JonnyJackson

[Alvez@ROG]

Hello JonnyJackson
If you already install VBIOS 86018_9200, BIOS 316, AMD Driver V27.20.22001.24003. I would suggest to create RMA for further diagnostic. Because all software solution is done.
And most customers feedback they are work . sorry for inconvenience.

[JonnyJackson]

Hello, thanks for the reply!

I don't think it's good to have to send a new notebook back!
I still assume a software problem !

Could it be that the ASUS Armoury Crate or any other ASUS software is the cause of the problem!?

Best regards,
Jonny

[hardwareman2k]

I think there is a hardware issue for sure, my laptop when it gets hot it shuts down without prompting. When i use Lumion in render mode it gets very hot and shuts down no matter what i do. I try Silence mode from Asus Crate with only 100w of power use, still no succes, it shuts down. Manual mode the same. No matter what i install or uninstall or update the laptop will reboot or shut down. Unfortunately after 4 months i'm tired, i've tried all the posibilities with no succes. I will sell my laptop and NEVER in my life will not buy another ASUS product.

[kvnkrny]

I am having the same problem, and just sent my laptop in Asus Service yesterday.