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09-24-2021 04:22 PM #11New ROGer Array
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Just had another reboot after closing the game, really fed up with it already
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09-27-2021 07:56 AM #12Moderator Array
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Hello razaghi,
I have sent you PM. Please kindly check.
Thank you very much.
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09-30-2021 07:18 AM #13New ROGer Array
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Any solution to this? I have exact the same issue with Asus Strix G15....Random reboots mostly while surfing.Windows 10 shows Kernel 41 error ...Everthing is updated and Bios 3.11.
Thank you in advance. I also send you PM Blake@ROG, kindly check pls.Last edited by Romerog21; 09-30-2021 at 08:24 AM.
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10-02-2021 08:13 PM #14New ROGer Array
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Rog strix g15 g513qy random reboot problem -- I have brand new unit, arrived Sept 24, and I had random reboots in:
1. Idle / low workload
2. After gaming, once game closed, shortly after random self restart
Done complete windows 10 reinstall, installed ASUS certified by microsoft drivers for AMD/GPU, 2 days lasted until I had short battlefiled session, after closing BF, laptop rebooted itself.
Similar issues as reported by many users, in this thread and other threads:
https://www.reddit.com/r/ASUSROG/com...qy_reboot_fix/
https://www.reddit.com/r/ASUSROG/com...andom_reboots/
https://www.reddit.com/r/ASUSROG/com...dition_g513qy/
https://www.reddit.com/r/ASUSROG/com...andom_reboots/
Just example of some I found in google, probably many more people out there with this issue.
Now here interesting twitter discussion with hardware engineer:
https://twitter.com/sirsquishy79/sta...93816262266880
@blake@ASUS would appreciate your attention, lets get it fixed please for me and many other users.
P.S. To exclude defective RAM, I even bought new RAM, and it didn't solve anything, I tried different AMD/ASUS driver versions for GPUs, nothing, helps, in best case, you would not see reboots for few days and then it comes back.
Thank you!
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10-04-2021 06:47 AM #15Moderator Array
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Dear all,
I would like to double confirm if have updated below driver
AMD_GFX_v27.20.22001.19001(For Win10 WHQL)
https://rog.asus.com/laptops/rog-str...pdesk_download
Please kindly help to update it from our website or from windows update.
If the reboot issue persists after the update, please let me know.
Thank you.
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10-13-2021 02:39 PM #16New ROGer Array
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We found one user with black screen "deep sleep" issues, who didn't update his vbios yet,
His came with thestest vBios, so he don't have reboots issue.. I DM to you his logs.Last edited by MyRyzenWorld; 10-13-2021 at 07:30 PM.
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10-14-2021 10:48 AM #17New ROGer Array
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Kernal error
Im having the same issue with my G15 and so is my son im not technical minded and have no idea how to sort this, my laptop is less then a year old
Last edited by Kaiiaryn; 10-14-2021 at 10:52 AM.
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10-15-2021 08:03 AM #18Moderator Array
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Hi there,
Originally Posted by Kaiiaryn
Im having the same issue with my G15 and so is my son im not technical minded and have no idea how to sort this, my laptop is less then a year old
Please kindly open a new thread for different model.
Thank you very much.
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10-15-2021 02:52 PM #19New ROGer Array
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It's a ROG STRIX G15 sorry though that's what this thread was for
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10-17-2021 06:16 PM #20New ROGer Array
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i had that problem & i fix it
i fix it by remove armory crate since i unistall armory crate i didnt have auto restart once since the late 7 days
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