STARRAIN@ROG wrote:
Hi Flamesa,

Did it occur while running the specific apps or playing specific videos in youtube?
Did it occur after any update or settings changed?
If you connect it to other pc or devices, do you encounter the issue?
May I have the firmware version of the Delta S, screenshots of settings in Armoury Crate?
Thank you.

No, I'm facing the sizzling problem on other platforms as well. I run into this issue when I change songs, pause and start a video.
This problem did not occur after any update. After getting the sizzling problem, when I connect the headset to the phone, it does not headphone respond for a while. When I connect it to the computer, the name of the headset appears as ''4- ESS Usb Audio'' instead of Delta S. When I encounter the sizzling problem Soundwave light mode and scroll not working. After removing and plugging the USB a few times and waiting, when the computer sees the headset as Delta S it continues to sound normally.


Armoury Crate UWP App 4.2.5.0
ROG Live Service 1.2.18.0
AURA Service (Lighting Service) 3.05.18
Armoury Crate lite service 4.2.8
ASUS Keyboard HAL 1.01.48
ASUS Mouse HAL 1.2.0.11
AacAudioHal 1.3.31.0

STARRAIN@ROG wrote:
Hi Flamesa,

Did you run into this issue while newly purchased?
Could you please check the firmware version in armoury crate > device >firmware update?
Did it occur while running the specific apps or playing specific videos in youtube?
Did you run into this issue when connecting the headset to the phone?
May I have the OS version and OS build of your pc and a video about the issues you mentioned after the sizzling issue?
Thank you.

I'm not sure but I encountered a sizzling problem no more than 1 week after purchase.

Device version 0.1.8394
Microphone version 21021918

No, it can happen in any video. Even on a master quality track on Tidal.

When I connect the headset to the phone after sizzle problem on the computer, the headset does not work on the phone.

Windows 10 Home Version 20H2 - Os Build 19042.1165 - Windows Feature Experience Pack 120.2212.3530.0

I will add a video about the problem.

STARRAIN@ROG wrote:
Hi Flamesa,

Did you run into this issue while newly purchased?
Could you please check the firmware version in armoury crate > device >firmware update?
Did it occur while running the specific apps or playing specific videos in youtube?
Did you run into this issue when connecting the headset to the phone?
May I have the OS version and OS build of your pc and a video about the issues you mentioned after the sizzling issue?
Thank you.

(Sometimes it doesn't make a sound at all instead of sizzling.)
https://www.youtube.com/watch?v=98IKOTd_67Q
Thanks.

STARRAIN@ROG wrote:
Hi Flamesa,

Thank you for your reply.
I'll consult our tech team more about this.

Thanks, I will be waiting for your reply.

STARRAIN@ROG wrote:
Hi Flamesa,

After consulted our tech team, we suggest apply RMA for further examination.
Please visit our official website for contact info of our local service center.
Thank you.

Even though I sent it once before, it was written "No problem with headphone" and sent back to me. I sent the headset to the technical service again today.
Thank you.