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  1. #1
    New ROGer Array
    Join Date
    Sep 2021

    I found a janky fix for the Armoury Crate Service not loading

    I noticed that the Amoury Crate Service on my computer was crashing out constantly. I tried a bunch of things that didn't work (including removing all of my vc++ redistributables). I looked in the window's Event Viewer and saw a ton of these:

    Faulting application name: ArmouryCrate.Service.exe, version:, time stamp: 0x611ccf6d

    Faulting module name: UserExperienceImprovementPlugin.dll, version:, time stamp: 0x611caf95

    Exception code: 0xc0000005

    Fault offset: 0x0000000000007c1c

    Faulting process id: 0x33d0

    Faulting application start time: 0x01d7a7b51864ee73

    Faulting application path: C:\Program Files\ASUS\ARMOURY CRATE Service\ArmouryCrate.Service.exe

    Faulting module path: C:\Program Files\ASUS\ARMOURY CRATE Service\UserExperienceImprovementPlugin\UserExperi enceImprovementPlugin.dll

    Report Id: d3a0f1c6-c875-4564-9ce3-54f9842e1692

    Faulting package full name:

    Faulting package-relative application ID:

    So I figured that UserExperienceImprovementPlugin.dll might be the root of these crashes.

    So I went to C:\Program Files\ASUS\ARMOURY CRATE Service\UserExperienceImprovementPlugin

    And I renamed UserExperienceImprovementPlugin.dll to BACKUP_UserExperienceImprovementPlugin.dll

    Now everything loads up fine and I can access the armory crate app and all of it's features, at least as far as I use the app...

    This is obviously a very janky-ass fix and an armoury crate/asus software update could end up replacing the DLL file at anytime or they could even fix the issue.

    I have NO IDEA what UserExperienceImprovementPlugin.dll does at all but I am very happy with the current state of my computer's operations. Please understand that if you choose to follow me you are doing so at your own risk.

  2. #2
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
    MotherboardMSI x470 Gaming Plus
    ProcessorAMD 2600X
    Memory (part number)16GB Crucial Ballistix Elite 3600
    Graphics Card #1ASUS GTX 1080 Strix
    MonitorBenQ BL3200PT
    Storage #1Intel 600p NVMe
    CPU CoolerWraith
    Casecustom Antec 900
    Power SupplyCorsair HX1000
    Keyboard Logitech Orion Spark
    Mouse Logitech MX500
    Headset Plantronics 777 with Oregon Aero upgrade
    xeromist's Avatar
    Join Date
    Jul 2010

    Hrmm, good find. Funny that a module labeled experience improvement was causing the problem.
    * Support disease research with Folding@Home *

    < < < Click the drop-down above my avatar for my PC specs!

  3. #3
    ROG Guru: Orange Belt Array xmanrigger PC Specs
    xmanrigger PC Specs
    MotherboardAsus ROG Strix Z490-A
    ProcessorIntel i9-10850
    Memory (part number)F4-4000C15D-16GTRS
    Graphics Card #1EVGA RTX 3070 XC3 Ultra / EK-Quantum Vector
    Sound CardO/B
    MonitorLG 32GK650F-B
    Storage #1WD Black 1TB M.2
    CPU CoolerEK Velocity Strike
    CaseLian Li O1 Dynamic
    Power SupplyCorsair AX1200i
    Keyboard Logitech G15
    Mouse Logitech G502 Hero
    Headset/Speakers logiteck Z-5500 5.1
    OS Win10 Pro 64
    Accessory #1 BeadaPanel 6.8" USB Display for Aida64

    Join Date
    Mar 2012

    ProxyCell and iBruceypoo obviously Linus fans. LOL

    No offence intended.
    GUTS: ROG Strix Z490-A / i9-10850 / 16GB G.Skill TridentZ Royal 4000mhz / WD Black 1TB M.2 - 2TB Kingston M.2 / EVGA RTX 3070 XC3 Ultra / Corsair AX1200i PSU / Lian Li O1 Dynamic

    WATER: EK Velocity Strike - CPU / EK-Quantum Vector - GPU / 2X Alphacool NexXxoS UT60 360 Radiators / XSPC Photon Rez / D5 Pump / DISTILLED WATER + Silver Coil

  4. #4
    ROG Guru: Green Belt Array
    Join Date
    Feb 2019

    I found a fix as well, uninstalled it.

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