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cse_sohel · ‎09-14-2021

Hello Everyone,
I am unable to use the Wake on LAN feature in my Asus Crosshair VIII Hero (WIFI).
I turned off the fast boot from both bios and OS. Enable Allow computer to turn off this device, Wake this device, magic packet in both ethernet ports. Energy efficient Ethernet, Gigabit lite, Green Ethernet are disabled in both. Power on by PCI-E enabled from BIOS. I tried in both 3702 and 3801 BIOS but no results.
WOL packet delivering properly but the issue is when I shutdown ethernet also turned off (Both ports stop blinking).
Are there any solutions?

STARRAIN_ROG · ‎09-15-2021

Hi cse.sohel,

Please refer to the following link for WOL settings.
https://www.asus.com/support/FAQ/1045950/
Have you restored bios to all default settings and only enable Power On By PCI-E in bios?
May I have the Ethernet Driver version?
Thank you.

cse_sohel · ‎09-15-2021

STARRAIN@ROG wrote:
Hi cse.sohel,

Please refer to the following link for WOL settings.
https://www.asus.com/support/FAQ/1045950/
Have you restored bios to all default settings and only enable Power On By PCI-E in bios?
May I have the Ethernet Driver version?
Thank you.

I already tested all step that is mentioned on your provided url.
But nothing wuorks.
Realtek PCIe 2.5Gbe driver version:10.45.928.2020
Intel I211 driver version: 12.18.11.1

STARRAIN_ROG · ‎09-15-2021

Hi cse.sohel,

If the pc is in sleep or hibernate state, are you able to wake system?
May I double confirm have you restored bios to all default settings and only enable Power On By PCI-E in bios?
Please try the drivers from our support site.
Realtek 2.5 Gigabit Ethernet Driver V10.32.1206.2018
Intel(R) Gigabit Ethernet Driver V12.15.184.1
Thank you.

cse_sohel · ‎09-16-2021

STARRAIN@ROG wrote:
Hi cse.sohel,

If the pc is in sleep or hibernate state, are you able to wake system?
May I double confirm have you restored bios to all default settings and only enable Power On By PCI-E in bios?
Please try the drivers from our support site.
Realtek 2.5 Gigabit Ethernet Driver V10.32.1206.2018
Intel(R) Gigabit Ethernet Driver V12.15.184.1
Thank you.

Hi STARRAIN@ROG,
It's resulting same in sleep mode. Hibernate was turned off. I enabled but nothing changed. LAN indicators are always off except power on.

cse_sohel · ‎09-21-2021

STARRAIN@ROG wrote:
Hi cse.sohel,

If the pc is in sleep or hibernate state, are you able to wake system?
May I double confirm have you restored bios to all default settings and only enable Power On By PCI-E in bios?
Please try the drivers from our support site.
Realtek 2.5 Gigabit Ethernet Driver V10.32.1206.2018
Intel(R) Gigabit Ethernet Driver V12.15.184.1
Thank you.

Finally able to solve. Both Asus website (motherboard driver) and Microsoft (Windows driver update) are providing an old drivers for both Intel and Realtek network adapter. I downloaded the latest driver from Intel and Realtek's website and it works.

Anyway, Asus's email support solutions were horrible!

STARRAIN_ROG · ‎09-22-2021

Hi cse.sohel,

May I know which versions you used and it works?
Thank you.

cse_sohel · ‎09-22-2021

STARRAIN@ROG wrote:
Hi cse.sohel,

May I know which versions you used and it works?
Thank you.

Hi STARRAIN@ROG,
Sure.
Intel driver version: 12.18.12.1
Realtek driver version: 10.50.511.2021
I just changed those drivers and both works.

STARRAIN_ROG · ‎09-23-2021

Hi cse.sohel,

Thank you for your reply.
May I have the information below?
- the serial number of your motherboard via PM
- the brand and the model name of your CPU, RAM, VGA and PSU?
(Please provide the specific ram model name such as G.SKILL F4-4600C18D-16GTZR)
- OS version and OS build
Thank you so much.

cse_sohel · ‎09-23-2021

STARRAIN@ROG wrote:
Hi cse.sohel,

Thank you for your reply.
May I have the information below?
- the serial number of your motherboard via PM
- the brand and the model name of your CPU, RAM, VGA and PSU?
(Please provide the specific ram model name such as G.SKILL F4-4600C18D-16GTZR)
- OS version and OS build
Thank you so much.

Sent,

Unable to use WOL in Asus Crosshair VIII Hero (Wifi)