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  1. #1
    New ROGer Array
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    Aug 2021
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    What does it take?

    To get a refund or replacement. I bought an x570 hero crosshair in february and it worked fine until two monthes ago. I got q code 0d with my ram light on, tech support blamed my ram not being on qvl. I bought new ram and still had the issue.

    I then did an rma. It came back saying power on with no reaction.

    Now I have q code 00 with ram and vga lights on, it powers on but the only fan that works is the cpu fan.

    I have now spent $400 on ram and packaging to send the motherboard back. I can return the ram but I find the whole situation very frustrating. I have never had so many issues with a "new" motherboard. I have also never spent so much on a motherboard.

  2. #2
    Moderator Array
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    Quote Originally Posted by cyacobe View Post
    To get a refund or replacement. I bought an x570 hero crosshair in february and it worked fine until two monthes ago. I got q code 0d with my ram light on, tech support blamed my ram not being on qvl. I bought new ram and still had the issue.

    I then did an rma. It came back saying power on with no reaction.

    Now I have q code 00 with ram and vga lights on, it powers on but the only fan that works is the cpu fan.

    I have now spent $400 on ram and packaging to send the motherboard back. I can return the ram but I find the whole situation very frustrating. I have never had so many issues with a "new" motherboard. I have also never spent so much on a motherboard.

    My name is Adrian from the ASUS Customer Loyalty Team here at our North America Corporate Office. If you would allow, I would be more than glad to help provide a resolution to this case. Please email me with the below details so I can work with related personnel to get this straightened out.

    Product S/N:
    RMA #:
    Complete Shipping Address:
    Full name:
    Phone#:
    Email:

    My email is cl-adrian@asus.com.:

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