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  1. #1
    ROG Guru: Brown Belt Array Brighttail PC Specs
    Brighttail PC Specs
    Laptop (Model)Asus G751JT
    MotherboardAsus x299 Rampage VI Extreme
    ProcessorIntel i9-7900x
    Memory (part number)Corsair Dominator Platinum SE 3200Mhz 4x8
    Graphics Card #1MSI GTX 1080TI
    MonitorAcer XB321HK (4k,IPS,G-sync)
    Storage #1Intel 900p (Boot) 2xSM961 (RAID 0) Games
    Storage #2Samsung 850 Pro 512GB - WD Black 4TB
    CPU CoolerCustom Water Cool
    CasePhanteks Enthoo Elite
    Power SupplyCorsair AX 1200i
    Keyboard Corsair Platinum 95
    Mouse Asus SPATHA
    Mouse Pad Corsair MM800
    Headset/Speakers Kanyo Y5
    OS Windows 10 64 bit
    Accessory #1 2 x Alphacool Full Copper Radiator 420mm/280mm
    Accessory #2 Monsoon MMRS reservoir w/ 2 x D5 Vario Pump
    Accessory #3 Monsoon Free Center Compression Fittings

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    Claymore II Issues.. How to reset entire keyboard firmware?

    After the last firmware update and for the past month I have been getting some intermittent issues of characters being input that I'm not typing and other times things that I type don't get input.

    Other times it is like suddenly the ALT or CTRL key has engaged and I keep getting menu items or my webpage will go back a page cause I hit backspace and it thinks the ALT key has been depressed when all I'm trying to do is correct a spelling error.

    Most of the time it was just reconnecting the dongle and that fixes it but today before work, I couldn't get anything working in wired or wireless mode. It seems like the ALT key is stuck in the ON position even though the ALT keys are fully upright and not being depressed in any matter. I can't type anything anywhere or even do things like get the START menu on.

    Before RMA'ing i thought I would at least attempt to reset the firmware and re-update it but i'm not sure if I can reset the firmware to the original. Is there any set of keys to press to accomplish this or another way to factory reset the keyboard?

    I suppose i could also uninstall Armory Crate, but I gotta bring a keyboard home from work to do this.

    Thanks.
    Last edited by Brighttail; 09-18-2021 at 03:09 PM.
    Panteks Enthoo Elite / Asus x299 Rampage VI Extreme / Intel I9-7900X / Corsair Dominator RGB 3200MHz
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  2. #2
    New ROGer Array roberthurley14 PC Specs
    roberthurley14 PC Specs
    MotherboardROG Maximus XI Extreme
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    Graphics Card #1ROG STRIX RTX 3090
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    You hold down FN + ESC for 10-15 seconds to reset it, that about the limit of what ASUS support did for me in terms of support. For me its the DOWN key that seems to press by itself, its super intermittent too. Cant RMA mine as I live in Ireland and having to send it back to OCuK means x2 Duty fees plus shipping, so would end up costing me more than its worth. Im using my old keyboard for now as and will try the keyboard again next year when hopefully they've nailed out the issues.
    Really disappointing that a high-end device like this has so many issues.

  3. #3
    ROG Guru: Brown Belt Array Brighttail PC Specs
    Brighttail PC Specs
    Laptop (Model)Asus G751JT
    MotherboardAsus x299 Rampage VI Extreme
    ProcessorIntel i9-7900x
    Memory (part number)Corsair Dominator Platinum SE 3200Mhz 4x8
    Graphics Card #1MSI GTX 1080TI
    MonitorAcer XB321HK (4k,IPS,G-sync)
    Storage #1Intel 900p (Boot) 2xSM961 (RAID 0) Games
    Storage #2Samsung 850 Pro 512GB - WD Black 4TB
    CPU CoolerCustom Water Cool
    CasePhanteks Enthoo Elite
    Power SupplyCorsair AX 1200i
    Keyboard Corsair Platinum 95
    Mouse Asus SPATHA
    Mouse Pad Corsair MM800
    Headset/Speakers Kanyo Y5
    OS Windows 10 64 bit
    Accessory #1 2 x Alphacool Full Copper Radiator 420mm/280mm
    Accessory #2 Monsoon MMRS reservoir w/ 2 x D5 Vario Pump
    Accessory #3 Monsoon Free Center Compression Fittings

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    Was that with the Claymore 2 or just the original Claymore cause that doesn't seem to work for this one. I need a phone number for tech support in north america for peripherals.

    Quote Originally Posted by roberthurley14 View Post
    You hold down FN + ESC for 10-15 seconds to reset it, that about the limit of what ASUS support did for me in terms of support. For me its the DOWN key that seems to press by itself, its super intermittent too. Cant RMA mine as I live in Ireland and having to send it back to OCuK means x2 Duty fees plus shipping, so would end up costing me more than its worth. Im using my old keyboard for now as and will try the keyboard again next year when hopefully they've nailed out the issues.
    Really disappointing that a high-end device like this has so many issues.
    Panteks Enthoo Elite / Asus x299 Rampage VI Extreme / Intel I9-7900X / Corsair Dominator RGB 3200MHz
    MSI GTX 1080 TI / 2x Intel 900p / Samsung 970 Pro 512GB
    Samsung 850 PRO 512GB / Western Digital Gold 8TB HD
    Corsair AX 1200i / Corsair Platinum K95 / Asus Chakram
    Acer XB321HK 4k, IPS, G-sync Monitor / Water Cooled / Asus G571JT Laptop

  4. #4
    ROG Guru: Brown Belt Array Brighttail PC Specs
    Brighttail PC Specs
    Laptop (Model)Asus G751JT
    MotherboardAsus x299 Rampage VI Extreme
    ProcessorIntel i9-7900x
    Memory (part number)Corsair Dominator Platinum SE 3200Mhz 4x8
    Graphics Card #1MSI GTX 1080TI
    MonitorAcer XB321HK (4k,IPS,G-sync)
    Storage #1Intel 900p (Boot) 2xSM961 (RAID 0) Games
    Storage #2Samsung 850 Pro 512GB - WD Black 4TB
    CPU CoolerCustom Water Cool
    CasePhanteks Enthoo Elite
    Power SupplyCorsair AX 1200i
    Keyboard Corsair Platinum 95
    Mouse Asus SPATHA
    Mouse Pad Corsair MM800
    Headset/Speakers Kanyo Y5
    OS Windows 10 64 bit
    Accessory #1 2 x Alphacool Full Copper Radiator 420mm/280mm
    Accessory #2 Monsoon MMRS reservoir w/ 2 x D5 Vario Pump
    Accessory #3 Monsoon Free Center Compression Fittings

    Join Date
    Sep 2014
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    When you sent it back did you send back just the keyboard or the whole package, including the dongle, wires, wrist rest ect. Asus' RMA instructions doesn't say what exactly to send back but warns if you send things that arent needed they may not send them back. I don't want to lose a cable or dongle. I'm used to places where you just send everything and they ship out a whole new keyboard.

    Quote Originally Posted by BigJohnny View Post
    My repair for my original claymore was to chunk it in the trash and buy a Corsair K100. The Spatha went with it. I got so sick and tired of both malfunctioning be it operationally or with Armory Crate which is also gone from my machine. ASUS makes great MOBOs and GPUs but the peripherals and the software has always been lacking. Sad state of affairs when I have to use MSI afterburner to clock my ASUS Strix GPUs because GPU tweak is and always has been a failure for me. The two guys locked up in the basement that do software, firmware and BIOS across all the products need an espresso machine and let out now and then for some fresh air and sunshine.
    Panteks Enthoo Elite / Asus x299 Rampage VI Extreme / Intel I9-7900X / Corsair Dominator RGB 3200MHz
    MSI GTX 1080 TI / 2x Intel 900p / Samsung 970 Pro 512GB
    Samsung 850 PRO 512GB / Western Digital Gold 8TB HD
    Corsair AX 1200i / Corsair Platinum K95 / Asus Chakram
    Acer XB321HK 4k, IPS, G-sync Monitor / Water Cooled / Asus G571JT Laptop

  5. #5
    New ROGer Array roberthurley14 PC Specs
    roberthurley14 PC Specs
    MotherboardROG Maximus XI Extreme
    Processori9-9900KS
    Graphics Card #1ROG STRIX RTX 3090
    MonitorROG PG279Q x2
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    Quote Originally Posted by Brighttail View Post
    Was that with the Claymore 2 or just the original Claymore cause that doesn't seem to work for this one. I need a phone number for tech support in north america for peripherals.
    Yes Claymore 2, hold FN + ESC keys, colours will flash then will stop upon reset - I think its a software issue... If I put my keyboard into another system where I dont have armoury crate installed etc it works fine without issue. Normally this would be good news, but when it comes to ASUS who seem to have little/no regard for software development I dont hold much hope...

  6. #6
    New ROGer Array roberthurley14 PC Specs
    roberthurley14 PC Specs
    MotherboardROG Maximus XI Extreme
    Processori9-9900KS
    Graphics Card #1ROG STRIX RTX 3090
    MonitorROG PG279Q x2
    CPU CoolerROG Ryujin 360
    CaseLian-Li O11D XL ROG Edition
    Keyboard ROG CLAYMORE II
    Mouse ROG GLADIUS III
    Headset HD 6XX
    Mouse Pad Gamers Nexus
    OS Windows 11 Home 64-bit
    Network RouterASUS AX11000

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    Click image for larger version. 

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    Here is my version of s/w for reference

  7. #7
    Administrator Array MasterC@ROG's Avatar
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    Yes, that is the way to factory reset all our keyboards. We will look into this issue. This issue does sound weird.

    Quote Originally Posted by roberthurley14 View Post
    Yes Claymore 2, hold FN + ESC keys, colours will flash then will stop upon reset - I think its a software issue... If I put my keyboard into another system where I dont have armoury crate installed etc it works fine without issue. Normally this would be good news, but when it comes to ASUS who seem to have little/no regard for software development I dont hold much hope...

  8. #8
    New ROGer Array roberthurley14 PC Specs
    roberthurley14 PC Specs
    MotherboardROG Maximus XI Extreme
    Processori9-9900KS
    Graphics Card #1ROG STRIX RTX 3090
    MonitorROG PG279Q x2
    CPU CoolerROG Ryujin 360
    CaseLian-Li O11D XL ROG Edition
    Keyboard ROG CLAYMORE II
    Mouse ROG GLADIUS III
    Headset HD 6XX
    Mouse Pad Gamers Nexus
    OS Windows 11 Home 64-bit
    Network RouterASUS AX11000

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    Quote Originally Posted by MasterC@ROG View Post
    Yes, that is the way to factory reset all our keyboards. We will look into this issue. This issue does sound weird.
    Let me know if you need help diagnosing, if you have some debug jar or such, glad to assist as I have the issue happening and its intermittent (I cant determine what triggers it)
    Worth noting, I installed a keylogger and when the issue happens its not recording any keystrokes, so its not a case of stickykeys or whatever, its almost like some phantom command is happening (plugged or wireless doesn't seem to make a difference)

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