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Asus RT-AX88U problems with lost connection

SilverSilencer
Level 7
I bought Asus RT-AX88U router (Firmware Version:3.0.0.4.386_45375) a few weeks ago and it is constantly dropping my internet connection. Multiple times per day I get connection lost on all devices connected to router through WiFi or with cable (it is very noticeable in online games where I get connection lost from server). I don't know what could be causing this, in my System general log every 10 seconds a few lines are displayed, I am not sure if this is normal or this could be the problem which is causing connection losts:

Sep 20 11:10:19 wlceventd: wlceventd_proc_event(491): eth6: Deauth_ind 00:1D:63:29:99:49, status: 0, reason: Deauthenticated because sending station is leaving (or has left) IBSS or ESS (3), rssi:0
Sep 20 11:10:19 wlceventd: wlceventd_proc_event(491): eth6: Deauth_ind 00:1D:63:29:99:49, status: 0, reason: Unspecified reason (1), rssi:0
Sep 20 11:10:19 wlceventd: wlceventd_proc_event(527): eth6: Auth 00:1D:63:29:99:49, status: Successful (0), rssi:0
Sep 20 11:10:19 wlceventd: wlceventd_proc_event(556): eth6: Assoc 00:1D:63:29:99:49, status: Successful (0), rssi:-52
Sep 20 11:10:23 wlceventd: wlceventd_proc_event(491): eth6: Deauth_ind 00:1D:63:29:99:49, status: 0, reason: Deauthenticated because sending station is leaving (or has left) IBSS or ESS (3), rssi:0
Sep 20 11:10:23 wlceventd: wlceventd_proc_event(491): eth6: Deauth_ind 00:1D:63:29:99:49, status: 0, reason: Unspecified reason (1), rssi:0
Sep 20 11:10:36 wlceventd: wlceventd_proc_event(527): eth6: Auth 00:1D:63:29:99:49, status: Successful (0), rssi:0
Sep 20 11:10:36 wlceventd: wlceventd_proc_event(556): eth6: Assoc 00:1D:63:29:99:49, status: Successful (0), rssi:-52
Sep 20 11:10:40 wlceventd: wlceventd_proc_event(491): eth6: Deauth_ind 00:1D:63:29:99:49, status: 0, reason: Deauthenticated because sending station is leaving (or has left) IBSS or ESS (3), rssi:0
Sep 20 11:10:40 wlceventd: wlceventd_proc_event(491): eth6: Deauth_ind 00:1D:63:29:99:49, status: 0, reason: Unspecified reason (1), rssi:0
Sep 20 11:10:40 wlceventd: wlceventd_proc_event(527): eth6: Auth 00:1D:63:29:99:49, status: Successful (0), rssi:0
Sep 20 11:10:40 wlceventd: wlceventd_proc_event(556): eth6: Assoc 00:1D:63:29:99:49, status: Successful (0), rssi:-52
Sep 20 11:10:44 wlceventd: wlceventd_proc_event(491): eth6: Deauth_ind 00:1D:63:29:99:49, status: 0, reason: Deauthenticated because sending station is leaving (or has left) IBSS or ESS (3), rssi:0
Sep 20 11:10:44 wlceventd: wlceventd_proc_event(491): eth6: Deauth_ind 00:1D:63:29:99:49, status: 0, reason: Unspecified reason (1), rssi:0
Sep 20 11:10:58 wlceventd: wlceventd_proc_event(527): eth6: Auth 00:1D:63:29:99:49, status: Successful (0), rssi:0
Sep 20 11:10:58 wlceventd: wlceventd_proc_event(556): eth6: Assoc 00:1D:63:29:99:49, status: Successful (0), rssi:-52
...
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8 REPLIES 8

wilsondenq
Level 10
Hi could you send a feedback to asus and PM me your email
Thanks.

Republic_of_Pax
Level 8
Latest firmware causes my nest camera’s to drop connection multiple times a day (Signal strength shows Great in the app they have ran perfectly for a year) sometimes they reconnect on their own other times a camera power cycle is required to reconnect.
Ran on the new firmware for about two weeks this was a problem the entire time, I have tried to power cycled AX88U tried factory reset does not fix it. i have now flashed previous firmware and back to working perfectly no more drops.

SilverSilencer
Level 7
I am so disappointed with this router that I can't believe it. From around 10 routers I owned so far in past 20 years (and all cheaper) this is one of the worst I had and based on price this is unacceptable. 5x cheaper router never disconnected / lost connection while this one does it multiple times per day for no reason (I have other PC connected directly to modem and it doesn't loose connection so I know it's 100% routers problem, not modem/ISP).

I also updated it yesterday to latest firmware and it's the same. Also sent feedback with this problem and no response or fix.

I'm having exactly the same problem, but then with my GT-AX11000. Multiple Nest cams dropping out multiple times a day with same logs as @SilverSilencer.

SilverSilencer
Level 7
I got new router today (replaced) and I'll see if it will be any better.

SilverSilencer wrote:
I got new router today (replaced) and I'll see if it will be any better.

Was it any better? I have a new one having similar issues.
BizSAR

raceventura
Level 7

Same issue here with my AX88U on 3004_388.4_0, connection drops - long dns lookup times. Luckily I always backup my config before upgrading. Downgrading back to 388.2_2 and restoring my config file fixed all the issues.

How do we submit a bug report to Asus Devs?

Your best bet is to call ASUS support.  There is under Advanced Settings - Administration -> Feedback (tab) which records a whole bunch of parameters (but that would be with the problem firmware installed).