Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

GT-AX11000 drops WAN connection every couple of days - even on latest beta firmware

GreenMotion
Level 7

‎09-22-2021 08:51 AM - last edited on ‎03-05-2024 12:32 AM by Community Admin

Every couple of days, my GT-AX11000 drops the WAN connection. The GUI will say "Disconnected" and none of my clients can talk out to the internet anymore.

I applied the latest Beta firmware (9.0.0.4.386_45652-gea67014), hoping that would address the issue, but unfortunately it still happens.

It's not my cable modem, because a simple GT-AX11000 restart resolves the issue.

What may be of note is that I re-assigned the 2.5 Gig part as my WAN port.

Here are the last few log entries:


Sep 22 02:08:34 miniupnpd[1718]: remove port mapping 54624 UDP because it has expired
Sep 22 03:54:22 miniupnpd[1718]: remove port mapping 54624 UDP because it has expired
Sep 22 04:20:14 WATCHDOG: [FAUPGRADE][auto_firmware_check:(7431)]do webs_update
Sep 22 04:20:16 WATCHDOG: [FAUPGRADE][auto_firmware_check:(7449)]retrieve firmware information
Sep 22 04:20:16 WATCHDOG: [FAUPGRADE][auto_firmware_check:(7464)]fimrware update check first time
Sep 22 04:20:16 WATCHDOG: [FAUPGRADE][auto_firmware_check:(7497)]no need to upgrade firmware
Sep 22 04:20:46 WATCHDOG: [FAUPGRADE][auto_firmware_check:(7431)]do webs_update
Sep 22 04:20:46 WATCHDOG: [FAUPGRADE][auto_firmware_check:(7449)]retrieve firmware information
Sep 22 04:20:46 WATCHDOG: [FAUPGRADE][auto_firmware_check:(7469)]fimrware update check once
Sep 22 04:21:16 WATCHDOG: [FAUPGRADE][auto_firmware_check:(7431)]do webs_update
Sep 22 04:21:16 WATCHDOG: [FAUPGRADE][auto_firmware_check:(7449)]retrieve firmware information
Sep 22 04:21:16 WATCHDOG: [FAUPGRADE][auto_firmware_check:(7469)]fimrware update check once
Sep 22 04:21:46 WATCHDOG: [FAUPGRADE][auto_firmware_check:(7431)]do webs_update
Sep 22 04:21:46 WATCHDOG: [FAUPGRADE][auto_firmware_check:(7449)]retrieve firmware information
Sep 22 04:21:46 WATCHDOG: [FAUPGRADE][auto_firmware_check:(7464)]fimrware update check first time
Sep 22 04:21:46 WATCHDOG: [FAUPGRADE][auto_firmware_check:(7497)]no need to upgrade firmware
Sep 22 07:50:04 miniupnpd[1718]: upnp_event_process_notify: connect(192.168.1.43:2869): Connection timed out
Sep 22 07:50:06 miniupnpd[1718]: upnp_event_process_notify: connect(192.168.1.43:2869): Connection timed out
Sep 22 07:50:06 miniupnpd[1718]: upnpevents_processfds: 0x2964b0, remove subscriber uuid:3ddcd1d3-2380-45f5-b069-3c7c3f86ab9c after an ERROR cb: http://192.168.1.43:2869/upnp/eventing/wcxgdmcveq
Sep 22 07:52:08 wlceventd: wlceventd_proc_event(527): eth8: Auth B2:6D:62:76:00:D3, status: Successful (0), rssi:0
Sep 22 07:52:08 wlceventd: wlceventd_proc_event(556): eth8: Assoc B2:6D:62:76:00:D3, status: Successful (0), rssi:-72
Sep 22 08:40:45 wlceventd: wlceventd_proc_event(527): eth6: Auth A0:6A:44:89:44:47, status: Successful (0), rssi:0
Sep 22 08:40:45 wlceventd: wlceventd_proc_event(556): eth6: Assoc A0:6A:44:89:44:47, status: Successful (0), rssi:-56
Sep 22 09:23:44 wlceventd: wlceventd_proc_event(491): eth6: Deauth_ind 3C:A3:08:93:1F:79, status: 0, reason: Deauthenticated because sending station is leaving (or has left) IBSS or ESS (3), rssi:-49
Sep 22 09:23:44 wlceventd: wlceventd_proc_event(491): eth6: Deauth_ind 3C:A3:08:93:1F:79, status: 0, reason: Deauthenticated because sending station is leaving (or has left) IBSS or ESS (3), rssi:-49
Sep 22 09:23:44 wlceventd: wlceventd_proc_event(491): eth6: Deauth_ind 3C:A3:08:93:1F:79, status: 0, reason: Deauthenticated because sending station is leaving (or has left) IBSS or ESS (3), rssi:-49
Sep 22 09:23:46 wlceventd: wlceventd_proc_event(508): eth6: Disassoc 3C:A3:08:93:1F:79, status: 0, reason: Disassociated because sending station is leaving (or has left) BSS (8), rssi:0
Sep 22 09:23:55 wlceventd: wlceventd_proc_event(527): eth6: Auth 3C:A3:08:93:1F:79, status: Successful (0), rssi:0
Sep 22 09:23:55 wlceventd: wlceventd_proc_event(556): eth6: Assoc 3C:A3:08:93:1F:79, status: Successful (0), rssi:-50
Sep 22 09:42:18 wlceventd: wlceventd_proc_event(527): eth7: Auth 38:68:93:5C:95:2C, status: Successful (0), rssi:0
Sep 22 09:42:18 wlceventd: wlceventd_proc_event(537): eth7: ReAssoc 38:68:93:5C:95:2C, status: Successful (0), rssi:-82
Sep 22 09:42:55 wlceventd: wlceventd_proc_event(491): eth8: Deauth_ind 38:68:93:5C:95:2C, status: 0, reason: Deauthenticated because sending station is leaving (or has left) IBSS or ESS (3), rssi:-79
Sep 22 09:42:55 wlceventd: wlceventd_proc_event(491): eth8: Deauth_ind 38:68:93:5C:95:2C, status: 0, reason: Deauthenticated because sending station is leaving (or has left) IBSS or ESS (3), rssi:-79
Sep 22 09:42:56 wlceventd: wlceventd_proc_event(508): eth8: Disassoc 38:68:93:5C:95:2C, status: 0, reason: Disassociated because sending station is leaving (or has left) BSS (8), rssi:0
Sep 22 10:29:17 wlceventd: wlceventd_proc_event(491): eth8: Deauth_ind 12:5E:48:4F:A5:B4, status: 0, reason: Deauthenticated because sending station is leaving (or has left) IBSS or ESS (3), rssi:-78
Sep 22 10:29:17 wlceventd: wlceventd_proc_event(491): eth8: Deauth_ind 12:5E:48:4F:A5:B4, status: 0, reason: Deauthenticated because sending station is leaving (or has left) IBSS or ESS (3), rssi:-78
Sep 22 10:29:18 wlceventd: wlceventd_proc_event(508): eth8: Disassoc 12:5E:48:4F:A5:B4, status: 0, reason: Disassociated because sending station is leaving (or has left) BSS (8), rssi:0
Sep 22 10:29:24 wlceventd: wlceventd_proc_event(527): eth8: Auth 12:5E:48:4F:A5:B4, status: Successful (0), rssi:0
Sep 22 10:29:24 wlceventd: wlceventd_proc_event(537): eth8: ReAssoc 12:5E:48:4F:A5:B4, status: Successful (0), rssi:-81
Sep 22 10:37:06 miniupnpd[1718]: remove port mapping 54624 UDP because it has expired
Sep 22 10:43:37 WAN Connection: WAN(0) link down.
0 Kudos
3,989 Views
8 REPLIES 8

domestoz
Level 7

‎09-22-2021 12:08 PM

I have the same problem, and has been happening ever since I got the AX11000.
Support just advise a factory reset.

What I did which has helped for over a month was setup a schedule to reboot around 2am on a Sunday and Wednesday.
This has been working fine, until I upgraded to the latest firmware Version 3.0.0.4.386.45375 from 3.0.0.4.386.44266.

The latest version caused disconnects again, so I have tried the beta version 9.0.0.4_386_45652-gea67014 (from this thread https://rog.asus.com/forum/showthread.php?125451-GT-AX11000-crashing-not-sure-whats-happening)
But this beta version is losing the AI Mesh system every day.

I have now gone back to the .44266 version today and will give it a few days to see what happens, perhaps schedule yours for a reboot and see if it helps.
0 Kudos

wilsondenq
Level 10

‎09-22-2021 07:17 PM

did you two send feedback to asus? please PM me your email
Thanks.
0 Kudos

domestoz
Level 7
In response to wilsondenq

‎09-22-2021 07:48 PM

wilsondenq wrote:
did you two send feedback to asus? please PM me your email
Thanks.

I did send feedback to Asus, after my constant disconnections since I purchased it in March of this year, although I did not when I used the beta firmware this week.
If I get disconnections again, I will send more feedback and PM you my details.
Thanks for your help.
0 Kudos

Indigian
Level 10

‎09-23-2021 12:53 AM

GreenMotion wrote:
Every couple of days, my GT-AX11000 drops the WAN connection. The GUI will say "Disconnected" and none of my clients can talk out to the internet anymore.
I applied the latest Beta firmware (9.0.0.4.386_45652-gea67014), hoping that would address the issue, but unfortunately it still happens.
It's not my cable modem, because a simple GT-AX11000 restart resolves the issue.
What may be of note is that I re-assigned the 2.5 Gig part as my WAN port.
Here are the last few log entries:


Does your modem do the connecting or the AX?
How is the AX setup on the WAN side?
0 Kudos

GreenMotion
Level 7
In response to Indigian

‎09-23-2021 07:12 AM

Indigian wrote:
Does your modem do the connecting or the AX?
How is the AX setup on the WAN side?


My AX connects to a Motorola SB8611 Cable modem and I'm on the Xfinity 1200 plan. The SB8611 has a 2.5 Gig port, and so to get the full 1200, I had to connect it to the 2.5 Gig game port on the AX and configure that game port as the WAN port.
0 Kudos

domestoz
Level 7
In response to GreenMotion

‎09-23-2021 10:53 AM

GreenMotion wrote:
My AX connects to a Motorola SB8611 Cable modem and I'm on the Xfinity 1200 plan. The SB8611 has a 2.5 Gig port, and so to get the full 1200, I had to connect it to the 2.5 Gig game port on the AX and configure that game port as the WAN port.


My modem is also connected to the 2.5g port, I have read others having problems with the 2.5g port also, but mainly speed, however I wonder if this is an issue with the 2.5g port.
0 Kudos

crystalpup
Level 7
In response to domestoz

‎11-04-2021 09:50 AM

I am having the same issue.

I have two GT-AX11000 one is the main router and one is the mesh node.

The main router drops the WLAN connection every 1-2 days.

I then have to log into the router and reboot it to get a WAN connection.

How do I fix this?

FIRMWARE: 3.0.0.4.386_45898-gfa90458
0 Kudos

mdabanador
Level 7

‎06-05-2023 11:03 AM

having the same issue, I believe the transition of the radio signal from the DFS channel to the non-DFS channel causes disconnection to my RT-AXE11000 Router. After making this post, I will try to set static IP for my 5GHZ radio and observe. 

0 Kudos