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  1. #1
    New ROGer Array Jimbo93 PC Specs
    Jimbo93 PC Specs
    Laptop (Model)ABS Master Gaming PC
    MotherboardASUS Prime B560M-A AC
    ProcessorINTEL i5 10400F
    Memory (part number)G.SKILL F4-3200C16D-16GVKB x 2
    Graphics Card #1ASUS DUAL-RTX3060TI-08G-V2
    Sound CardRealTek HD
    MonitorSAMSUNG 40" LCD
    Storage #1INTEL SSD PEKNW512GB NVMe
    CPU CoolerTHERMALTAKE UX100 ARGB
    CaseTUF GAMING GT301
    Keyboard TUF GAMING K1
    Mouse TUF GAMING M3
    Headset/Speakers Cambridge Works PC
    OS Win 10 Home

    Join Date
    Oct 2021
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    Jimbo’s AC uninstall procedure (REVISED, RE-TESTED)

    (10-22 Added additional info regarding version of armoury crate and how it may affect registry information.)
    (11-19 added more info How to determine what steps you should follow)

    Jimbo's uninstall procedure for a problem free re-installation.

    Before going any further, please check if AsusCertService, asComSvc, AsusUpdateCheck, AsusFanControlService are working. Go to your windows Event Log, Application Log, these Services should start up and log an Event 0 "The operation completed successfully." See below the task manager image details view for what this should look like, one image is with Armoury Crate installed and the other is after running the uninstall tool showing the Asus services left after running the uninstall tool. But if AsusCertService is hanging or not working properly then you need to follow all the steps in this thread. The only alternative to these steps would be a fresh windows install, or reset of windows might work. If you decide to reinstall windows or reset it, make sure you install all drivers from the hardware manufacturers before installing Armoury Crate. But if AsusCertService starts up and logs success right after login and the others I mention work as well, you shouldn't need to follow all the steps, only uninstall with the uninstall tool, then start at Step 10 "Get your system ready to install Armoury Crate". Check the rest of this thread especially troubleshooting Microsoft Store and resetting it, Firewall reset etc. The Armoury Crate Uninstall Tool is available for download from the Asus support website, look up your Armoury Crate supported device and go to download utilities page, show all downloads.

    If you have are having problems installing Armoury Crate and nothing has worked, you may need to do this. If you have already tried the uninstall tool and reinstalling and still no success, then follow this procedure to uninstall/remove the ATK software that there is no uninstaller for. I can't guarantee it will do the same for you, but it should be safe to try if you are willing. I do recommend you have a backup before proceeding. This is intended to resolve conflicts when your motherboard is not identified. Before you try this you should follow Asus recommended procedure.

    A Recommended tool that I use below: Autoruns for Windows - Windows Sysinternals | Microsoft Docs https://docs.microsoft.com/en-us/sys...loads/autoruns

    1. (Optional): Disable startup apps from settings apps startup. Using System Configuration utility, disable non hardware related 3rd party services. Hide Microsoft services then sort by Manufacturer and if it is not from your hardware mfg, mb, gpu, other installed hardware, then disable. Leave
    ASUS services enabled. Reboot.

    2. Uninstall all Asus utility software especially AI Suite 3. Do not uninstall Asus drivers.

    3. Download Armoury_Crate_Uninstall_Tool.zip from Asus. Right-click on the zip file, select properties, Unblock the file (select the checkbox to unblock). Unzip it. Run the Armoury Crate Uninstall Tool.exe and continue to reboot and run it until it succeeds/finishes. If after repeated attempts it still does not succeed, then continue with the next step and keep fingers crossed.

    4. Now its time for the special manual cleaning steps. Using Autoruns (running as administrator) go to Everything tab and filter on asus, and right click on each Task Scheduler task and each service that was left over by Armoury Crate or AI Suite 3 and select delete, but wait, you do not need to remove the ArmouryLiveUpdate, and you do not need to remove AsusUpdateCheck, these are located in system32 directory and should cause you no problems. But the services that are located in c:\program files (x86)\ASUS\ need to be deleted. If you are not using AutoRuns you can delete the services the old fashioned way at an administrative command prompt with SC DELETE servicename. asComSvc, AsusCertService, AsusFanControlService. Use TASK SCHEDULER for tasks.

    5. Reboot.

    6. Open file explorer and navigate to c:\program files (x86)\ASUS\ and delete all the files and sub-folders there that were left. Also delete all files and subdirectories in c:\program files\ASUS\. Also delete all folders except SCD under C:\ProgramData\Asus (you need to show hidden items in file explorer).

    7. Go back to Autoruns this time on the driver tab and right click-delete the following drivers: Asusgio2, Asusgio3.

    8. REBOOT.

    9. You took a backup of your system or registry right? Cause now its time to dive in to the registry. I used the following command in a normal powershell session to help determine registry entries to delete; reg.exe query HKLM /s /f ASUS. You might need to do some of this investigative work especially if your original version of armoury crate that was installed was much earlier than now. I was uninstalling version 4.2.5. Stick to the same part of the registry. I would stay away from hardware device/software device entries under enum branch.

    Keys to delete in the registry for version 4.2.5:

    HKEY_LOCAL_MACHINE\SOFTWARE\ASUS
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\{5785419 9-4fbc-4438-87c1-a0e9fa206a33}
    LocalService REG_SZ AsusCertService
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\{BEBCB88 4-9C21-4117-B30B-CED03A72B50F}
    LocalService REG_SZ AsusFanControlService
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AsusFanControl Service.FanControlManag.1
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AsusFanControl Service.FanControlManager
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ASUSGCDriverIn itialClient
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ASUSGCDriverUp dateClient
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AsusGCGridServ iceSetup
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AsusGpuTweak.G puManager
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AsusGpuTweak.G puManager.1
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\atkexCom.axdat a
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\atkexCom.axdat a.1
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{0647D98 6-BD6B-48C9-B496-91E73A06F3BD}
    (Default) REG_SZ AsusAuraAnimation.AuraAnimationVersion
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{1A9482E 3-2C71-44DF-9012-A969577325B6}
    (Default) REG_SZ AsusAuraAnimation.AudioAnalyzer
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{756E6C1 8-79CC-3842-9E47-7C80011D303A}
    (Default) REG_SZ AsusAuraAnimation.AuraAnimation
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{4EB B095F-79F3-4D7A-B068-4151BEC1831C}
    (Default) REG_SZ IAsusCertManager
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{34AAD 71E-0356-470C-94B7-593BE46311BB}\1.0\0\win32
    (Default) REG_SZ C:\Program Files (x86)\ASUS\AXSP\4.02.08\atkexComSvc.exe
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{490A7 2B6-EFC2-4742-A03A-4D5D3878AA5F}\1.0
    (Default) REG_SZ AsusGpuTweakLib
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{57854 199-4FBC-4438-87C1-A0E9FA206A33}\1.0
    (Default) REG_SZ AsusCertServiceLib
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{DF552 2FB-119C-428D-A62E-8BFE4A2FBC9B}\1.0
    (Default) REG_SZ AsusFanControlService 1.0 Type Library
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\WOW6432Node\CL SID\{01863FDA-20F8-4B21-86E9-CF786BB65A11}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\WOW6432Node\CL SID\{01863FDA-20F8-4B21-86E9-CF786BB65A11}\InprocServer32
    (Default) REG_SZ C:\Program Files (x86)\ASUS\VGA COM\2.00.07\AsusGpuTweak.dll
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\WOW6432Node\CL SID\{14083C53-B8E7-48E4-9320-811F3478C4A4}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\WOW6432Node\CL SID\{14083C53-B8E7-48E4-9320-811F3478C4A4}\LocalServer32
    (Default) REG_SZ "C:\Program Files (x86)\ASUS\AsusFanControlService\2.01.07\AsusFanCo ntrolService.exe"
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\WOW6432Node\CL SID\{2627F8BE-4482-4081-BC62-8A12CA24BDF8}\LocalServer32
    (Default) REG_SZ "C:\Program Files (x86)\ASUS\AXSP\4.02.08\atkexComSvc.exe"
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\WOW6432Node\CL SID\{419132B2-9160-4A00-B9AF-53A1AAC39979}\InprocServer32
    (Default) REG_SZ C:\Program Files (x86)\ASUS\VGA COM\2.00.07\AsusGpuTweak.dll
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\WOW6432Node\CL SID\{5E1D4F83-A98E-479D-8885-722BF582D10F}\InprocServer32
    (Default) REG_SZ C:\Program Files (x86)\ASUS\VGA COM\2.00.07\AsusGpuTweak.dll
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\WOW6432Node\CL SID\{A9B42DD5-AF51-4C7D-8A5D-8170D9D6459F}\InprocServer32
    (Default) REG_SZ C:\Program Files (x86)\ASUS\VGA COM\2.00.07\AsusGpuTweak.dll
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\WOW6432Node\CL SID\{BC50CF2A-E12C-4F18-90CE-714CC8600CEE}\LocalServer32
    (Default) REG_SZ "C:\Program Files (x86)\ASUS\AXSP\4.02.08\atkexComSvc.exe"
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\WOW6432Node\CL SID\{C4B81F84-F6AD-48EB-B7FA-018E29F7789E}\InprocServer32
    (Default) REG_SZ C:\Program Files (x86)\ASUS\VGA COM\2.00.07\AsusGpuTweak.dll
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\WOW6432Node\CL SID\{E9D3416A-9634-452B-8566-365F085102D2}\InprocServer32
    (Default) REG_SZ C:\Program Files (x86)\ASUS\VGA COM\2.00.07\AsusGpuTweak.dll
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\WOW6432Node\CL SID\{ECE726C5-024B-4141-84CD-58B1C3DBB91B}\InprocServer32
    (Default) REG_SZ C:\Program Files (x86)\ASUS\VGA COM\2.00.07\AsusGpuTweak.dll
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\WOW6432Node\CL SID\{ED16E2E2-25ED-4297-9575-839FF0AF86D6}\InprocServer32
    (Default) REG_SZ C:\Program Files (x86)\ASUS\VGA COM\2.00.07\AsusGpuTweak.dll
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\WOW6432Node\CL SID\{facea3dd-fc30-43dc-98ba-ac9b32edaf44}
    (Default) REG_SZ AsusCertManager class
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\WOW6432Node\In terface\{4EBB095F-79F3-4D7A-B068-4151BEC1831C}
    (Default) REG_SZ IAsusCertManager
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\services\asus
    asus REG_DWORD 0x2
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\services\AsusFanControlService
    AsusFanControlService REG_DWORD 0x2
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\services\asusm
    asusm REG_DWORD 0x3
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\services\AsusROGLSLService
    AsusROGLSLService REG_DWORD 0x2

    ****Check the above registry key for other asus services here that you uninstalled or deleted, might be a few, should be safe to delete.

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\App Paths\Setup.exe
    Path REG_SZ C:\Program Files (x86)\ASUS\ArmouryDevice\dll\MouseSDK
    (Default) REG_SZ C:\Program Files (x86)\ASUS\ArmouryDevice\dll\MouseSDK\Setup.exe
    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\ASUS

    10. OPTIONAL but recommended.
    To get your system ready for the resinstall of AC:

    dism /online /cleanup-image /scanhealth (or if you prefer you can use /restorehealth)
    perform a reboot
    sfc /scannow
    reboot again

    Reinstall ASUS recommended drivers for your motherboard and graphics adapter card. For motherboard drivers if you have a pretty new motherboard, then the drivers that shipped with your system on a dvd are the best place to start and the dvd has a utility to detect and install all your drivers. Alternatively, download the individual drivers from Asus Support page. If your system is over 2 years old, I recommend you see Mokichus driver threads, in there are instructions you need and the very latest drivers.

    Retore firewall settings to default in Windows Security Settings, Firewall.
    Cleanup Temporary files
    Another step that could be thrown in but probably only if problems persist. Delete the contents of the Windows\prefetch folder. When I do this on rare occasions I do it from safe mode. Deleting the prefetch .pf files and other content in windows/prefetch can have minor undesirable effects, but sometimes I find it necessary. You can also force windows to run a full maintenance cycle which can be very helpful. Set the the computer not to sleep, go to security and maintenance, start maintenance.

    11. Don't forget to re-enable stuff you temporarily disabled in step 1 and 2, but it can wait till after the re-installation of Armoury Crate. Re-install latest asus utility issued for your hardware.

    12. One last suggestion. If you tried it and it sort of worked but still some functionality missing or broke, I think running the uninstall tool followed right after by a reinstall would pretty much resolve it.

    13.Adding a tip that was posted by another member. And that is to check your Microsoft VC++ Libs. Might be a good idea to check for updates, or even to repair the installations. One procedure I saw and used is to remove them all followed by a dism /online /cleanup-image /startcomponentcleanup and then reinstall them. and Here is a link to an all in one installer for VC++ Libs from 2005 to 2015-2022 that I recently installed. Works fine so far and they are signed by MS. https://www.techpowerup.com/download...ge-all-in-one/

    Questions or results? Please let me know. Good Luck.
    Miniatura de Adjuntos Miniatura de Adjuntos Task Manager 11_20_2021 6_33_AM.jpg  

    Task Manager 11_20_2021 6_32_46 AM.jpg  

    Event Viewer 11_20_2021 6_52_22 AM.jpg  

    Last edited by Jimbo93; 11-20-2021 at 02:54 PM. Reason: revised procedure, a 2nd time. More notes

  2. #2
    ROG Enthusiast Array
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    if i got to do all this just to remove i will never install it in the first palce.

  3. #3
    New ROGer Array Jimbo93 PC Specs
    Jimbo93 PC Specs
    Laptop (Model)ABS Master Gaming PC
    MotherboardASUS Prime B560M-A AC
    ProcessorINTEL i5 10400F
    Memory (part number)G.SKILL F4-3200C16D-16GVKB x 2
    Graphics Card #1ASUS DUAL-RTX3060TI-08G-V2
    Sound CardRealTek HD
    MonitorSAMSUNG 40" LCD
    Storage #1INTEL SSD PEKNW512GB NVMe
    CPU CoolerTHERMALTAKE UX100 ARGB
    CaseTUF GAMING GT301
    Keyboard TUF GAMING K1
    Mouse TUF GAMING M3
    Headset/Speakers Cambridge Works PC
    OS Win 10 Home

    Join Date
    Oct 2021
    Reputation
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    Quote Originally Posted by andjayik View Post
    if i got to do all this just to remove i will never install it in the first palce.
    To run through it following the instructions? Less than an hour. Took more time to figure out and write it. To each his own or something like that.

  4. #4
    ROG Enthusiast Array
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    i get the Error when i Use the Armour y Crate uninstall tool and fail to fully uninstall.any advise?
    Last edited by Peyman1354; 10-12-2021 at 03:41 PM.

  5. #5
    New ROGer Array
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    also adding this thread reference as sometimes you will end up with armory crate not seeing any devices at all after reinstall. The steps here fix that.

    https://rog.asus.com/forum/showthrea...light=registry

  6. #6
    New ROGer Array Jimbo93 PC Specs
    Jimbo93 PC Specs
    Laptop (Model)ABS Master Gaming PC
    MotherboardASUS Prime B560M-A AC
    ProcessorINTEL i5 10400F
    Memory (part number)G.SKILL F4-3200C16D-16GVKB x 2
    Graphics Card #1ASUS DUAL-RTX3060TI-08G-V2
    Sound CardRealTek HD
    MonitorSAMSUNG 40" LCD
    Storage #1INTEL SSD PEKNW512GB NVMe
    CPU CoolerTHERMALTAKE UX100 ARGB
    CaseTUF GAMING GT301
    Keyboard TUF GAMING K1
    Mouse TUF GAMING M3
    Headset/Speakers Cambridge Works PC
    OS Win 10 Home

    Join Date
    Oct 2021
    Reputation
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    Posts
    94

    Quote Originally Posted by Peyman1354 View Post
    i get the Error when i Use the Armour y Crate uninstall tool and fail to fully uninstall.any advise?
    ok, there is something I included in the instructions, have you already tried what it said there?

    I will not be able to reply till this evening.

    Also I want to add some more registry instructions. Advise you wait for that. Be back later, cheers.Â*

  7. #7
    ROG Enthusiast Array
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    none of this worked for me,my ac uninstaller always fail in the middle.tnx for ur time to post.

  8. #8
    New ROGer Array Jimbo93 PC Specs
    Jimbo93 PC Specs
    Laptop (Model)ABS Master Gaming PC
    MotherboardASUS Prime B560M-A AC
    ProcessorINTEL i5 10400F
    Memory (part number)G.SKILL F4-3200C16D-16GVKB x 2
    Graphics Card #1ASUS DUAL-RTX3060TI-08G-V2
    Sound CardRealTek HD
    MonitorSAMSUNG 40" LCD
    Storage #1INTEL SSD PEKNW512GB NVMe
    CPU CoolerTHERMALTAKE UX100 ARGB
    CaseTUF GAMING GT301
    Keyboard TUF GAMING K1
    Mouse TUF GAMING M3
    Headset/Speakers Cambridge Works PC
    OS Win 10 Home

    Join Date
    Oct 2021
    Reputation
    50
    Posts
    94

    Quote Originally Posted by Peyman1354 View Post
    none of this worked for me,my ac uninstaller always fail in the middle.tnx for ur time to post.
    Sorry to hear that. It seems like some manual steps will be necessary if you are to be able to uninstall it.

    I still want to do a version 2 of this procedure with more certain info on the registry. So... I am going to uninstall a perfectly (for the most part) working installation of AC and AI Suite 3. Kind of like jumping out of a perfectly good airplane, lol. Then I will retrace all my steps in the registry, there are some other ones I think I need to add.

  9. #9
    ROG Guru: Green Belt Array
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    And this is why I don't run ASUS Software.......

  10. #10
    New ROGer Array Jimbo93 PC Specs
    Jimbo93 PC Specs
    Laptop (Model)ABS Master Gaming PC
    MotherboardASUS Prime B560M-A AC
    ProcessorINTEL i5 10400F
    Memory (part number)G.SKILL F4-3200C16D-16GVKB x 2
    Graphics Card #1ASUS DUAL-RTX3060TI-08G-V2
    Sound CardRealTek HD
    MonitorSAMSUNG 40" LCD
    Storage #1INTEL SSD PEKNW512GB NVMe
    CPU CoolerTHERMALTAKE UX100 ARGB
    CaseTUF GAMING GT301
    Keyboard TUF GAMING K1
    Mouse TUF GAMING M3
    Headset/Speakers Cambridge Works PC
    OS Win 10 Home

    Join Date
    Oct 2021
    Reputation
    50
    Posts
    94

    Quote Originally Posted by BigJohnny View Post
    And this is why I don't run ASUS Software.......
    A perfectly understandable choice. And actually, this is beta software. Its even called that on the windows store (you can't find there it unless its installed though).

    I don't mind testing it for a limited period of time. If I find its unworkable, I'll be joining you. I still have an open issue with crashing services and some kind of strange WMI activity. Hopefully I can get a response when the ASUS team returns from their long weekend.

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