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10-21-2021 03:37 PM #11New ROGer Array
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Hey STARRAIN,
Originally Posted by STARRAIN@ROG
There is no IGPU option in dropdown menu.
I plugged one monitor to the onboard and the dropdown menu still not showing iGPU
Please see the pictures:
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10-22-2021 03:29 AM #12Moderator Array
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Hi mralisson,
Is it no display on the monitor which is connecting to onboard graphics?
May I have the information below?
- the serial number of your motherboard via PM
- If the RX5700 graphics card is our product, please also send the serial number of your graphics card via PM. If it is not our product, may I have the brand and specific model name?
- Do you connect two monitor via HDMI or DP?
- the brand and model name of RAM, PSU and tow monitors
(Please check the specific model name of your RAM such as G.SKILL F4-4800C18D-32GTZR)
- OS version and OS build
Thank you.
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10-23-2021 02:36 AM #13New ROGer Array
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Originally Posted by STARRAIN@ROG
- the serial number of your motherboard via PM -> DONE
- If the RX5700 graphics card is our product, please also send the serial number of your graphics card via PM. If it is not our product, may I have the brand and specific model name? -> It is a SAPPHIRE AMD RADEON RX 5700XT 8GB, GDDR6
- Do you connect two monitor via HDMI or DP? -> one HDMI and one DP (on RX5700). When trying to use onboard, I've tried both DP and HDMI also
- the brand and model name of RAM, PSU and tow monitors -> Memory 4 x DDR4 8GB 2400M KINGSTON HYPERX FURY - Model HX424C15FB / PSU Corsair HX850 / Monitors Samsung TA550 and Samsung LED LC49HG90DMLXZX Ultra WQHD 49"
- OS version and OS build -> Windows 10 21H1
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10-25-2021 01:41 AM #14Moderator Array
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Hi mralisson,
Thank you for your reply and information.
May I double confirm Is it no display on the monitor which is connecting to onboard graphics?
If you remove the RX5700XT graphics card, and only connect one monitor to onboard graphics, is the display normal and is there the iGPU option in bios and device manager?
Thank you.
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10-25-2021 12:18 PM #15New ROGer Array
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Hey @STARRAIN. There is two situations: Originally Posted by STARRAIN@ROG
- With RX5700 attached, there is NO DISPLAY on monitors connected to onboard graphics
- Without RX5700, I am able to enter BIOS (even without pressing F2 or DEL) and can confirm iGPU is present. Therefore, I can't enter on windows since there is a kind of loop between boot and BIOS
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10-26-2021 05:56 AM #16Moderator Array
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Hi mralisson,
Thank you for your reply.
I'll consult our tech team more about this.
Thank you.
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10-27-2021 01:19 AM #17Moderator Array
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Hi mralisson,
Our tech team have tested the devices on hand, but there is iGPU option.
Please refer to the following link to clear the data by using CLRTC Pin and mercury cell short-circuit.(Please do both of them)
If there is still no iGPU option, please send the motherboard to our local service center for further examination.
Please visit our official website for contact info of our local service center.
Thank you.
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10-29-2021 06:20 PM #18New ROGer Array
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Hey, can you post the link? I think it is missing ... I'd like to follow exactly the desired procedure. Thanks
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11-01-2021 05:56 AM #19Moderator Array
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Hi mralisson,
I'm sorry I missed the link.
https://www.asus.com/support/FAQ/1040820/
Please also try the RAM stick one by one for each slot and back up your personal files and then reinstall win10, because you said cannot boot into windows after removed the graphics card.
Thank you.Last edited by STARRAIN@ROG; 11-01-2021 at 07:48 AM.
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