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Thread: Chakram update

  1. #1
    ROG Guru: Green Belt Array Detleg PC Specs
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    Detleg's Avatar
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    Chakram update

    Ok, for months now I have been trying to update the Mice, I don't even use the damn dongle since it's fubar and kaput, I also know that is not working for many who try to update the device, it still want's me to connect the 2.4 Ghz RF dongle to the PC so I can update the mice, is there a workaround or fix in yet?
    for a 150 bucks it's a steep price to not being able to do the basics.
    before asking, yes I used all the proper cables and ports to do the update.
    I attached a pic.
    Thanks for any feedback on this.
    Click image for larger version. 

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  2. #2
    TeamROG Moderator Array xeromist PC Specs
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    Since you are on an older version I just went through the latest firmware update to 13.1 and yes it still requires both. I wanted to double check that it had not changed recently. My guess is that it either does the update over wireless (and the usb is just for power) or maybe the dongle itself has firmware and needs a matching update. Either way it's unlikely to change since this product has been out for quite a while.

    I don't know what the problem is with your dongle but have you tried plugging it in just for the firmware update? Even if it's not working for mousing it might allow you to perform the update.
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  3. #3
    ROG Guru: Green Belt Array Detleg PC Specs
    Detleg PC Specs
    Laptop (Model)ROG G750JM, ROG GL 702VMk
    MotherboardRIVE / M8E, EVGA x299 Dark, Maximus XI E
    Processori7-4930k , i7-6700k, i9-7900x, i9-9900k
    Memory (part number)F4-3200C16Q-32GTZR, CMD6GX3M4A2400C9 / F3-17000CL11Q / F3-12800CL7T-6GBPI / PV432G300C6QKPE000378
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    Thanks X for the reply
    Yes I tried that too, I used all different USB ports too, no go, maybe it has something to do with the Armory crate

  4. #4
    ROG Guru: Green Belt Array Detleg PC Specs
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    Graphics Card #1ASUS GeForce GTX 1080 8GB ROG STRIX / EVGA GTX 780 Hydrocopper, EVGA GTX 1080ti, EVGA RTX 2080 TI XC
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    Sound CardCreative Sound Blaster Z PCIe 116dB SNR Gaming
    Monitor3x Samsung syncmaster S24B150, LG4k
    Storage #1Samsung 950 PRO Series - 256GB PCIe NVMe - M.2 Internal SSD
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    CPU CoolerKoolance CPU-380I , 2x custom water cooled loop EKWB, TT D5
    CasePhobya WaCoolT Test Bench, TT Tower 900
    Power SupplyEVGA SuperNOVA 1300 G2, 80+ GOLD 1300W, ROG THOR 1200 Platinum
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    Detleg's Avatar
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    I got it to work finally, plug the dongle in a USB port, and take another cable and connect the mice to a USB port, then update.
    a bit complex but ok.
    thanks Xero for replying.

  5. #5
    Moderator Array Nate152 PC Specs
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    Hey Detleg,

    Good to hear you got your ROG Chakram to update.

    I have the ROG Chakram Core and it's now my favorite mouse, it has won me over from all others.

    I hope you're enjoying yours as much as I am.

    I gave you a rep for providing your solution.

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