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  1. #1
    New ROGer Array
    Join Date
    Oct 2021

    Strix G15 G513IM Experiencing Random Restart

    Hi, I just bought my new laptop. And after 1 day of normal usage, I experienced random restarts it shows DCOM error and Kernel 41 error but I'm not sure if that caused the random restart. Restart occurred even when simple browsing of youtube. I added a RAM from the store I bought the unit. Should I return the unit for replacement or there are fix for this error.
    Last edited by bigbossgs; 10-22-2021 at 03:30 PM.

  2. #2
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Maximus IX Code
    Processori7-7700k 5.2GHz Delidded
    Memory (part number)16GB G.Skill Trident Z - 3600MHz 15-15-15-30-1T
    Graphics Card #1Titan Xp - EKFC waterblock
    Graphics Card #2Titan Xp
    Sound CardROG SupremeFX 2015
    MonitorHP ZR30w
    Storage #1Toshiba VX500 256GB
    CPU CoolerSwiftech Apogee GTZ
    CaseThermaltake Armor+ VH6000
    Power SupplyPCP&C Turbo Cool 1200w
    Keyboard ROG Falchion NX
    Mouse ROG Spatha X
    Headset ROG Delta S Animate
    Mouse Pad Steelseries Prism XL + ROG Scabbard II
    OS Windows 11 Home
    Accessory #1 Asus optical drive
    Accessory #2 Koolance ERM-2K3U
    Nate152's Avatar
    Join Date
    Feb 2013

    Hi bigbossgs

    Welcome to the ROG forum !

    Kernel 41 indicates your pc didn't shut down correctly or there was a power interruption.

    Your laptop comes with 16GB 3200MHz ram, what for ram stick did you add? I might take out the ram stick you added and give it a test.

  3. #3
    New ROGer Array
    Join Date
    Oct 2021

    It cane out with 8gb of ram and I put 16gb on other slot. Is the difference in ram size the reason for random restart?Â*

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