Page 7 of 8 FirstFirst ... 5 6 7 8 LastLast
Results 61 to 70 of 71
  1. #61
    New ROGer Array
    Join Date
    May 2022
    Reputation
    10
    Posts
    7

    Laptop G713QR issue

    Hi STARRAIN@ROG

    Is your bios version 327? =>> yes it is

    For iGPU, is there GPU power saving option in Armoury Crate > device page? =>> I can't seem to be able to turn anything off, I only got three options, from left to right : default, power saving and optimized

    Do you get artifacts and the game crash when use Directx12? in DC mode or AC mode? =>> I get artifacts and game crash when use Directx12 both in DC mode and AC mode. I used to play with Directx12 since I bought the laptop and it was fine, but the issues appeared all of a sudden some weeks ago. When I play some of those games now with DirectX11, everything is fine, but I can't use it on all my games

    Do artifacts appear on the main menu and in Final Fantasy VII Remake game all the time or random? =>> answer is all the time, except if I force the use of DirectX11 which makes the game playable again. I played that game for weeks before the issues appeared without any problem (got to the 4th chapter)

    Please uninstall the GPU drivers and install the GPU drivers from our support site.
    - NVIDIA Graphic Driver V30.0.14.9649 and AMD Graphics Driver V27.20.14044.4001(win10 page) =>> just done it again (using Display Driver Uninstaller in safe mode), the issue is still there

    Did you receive my PM ?

  2. #62
    Moderator Array
    Join Date
    Apr 2019
    Reputation
    64
    Posts
    1,553

    Hi dancezos,
    Thank you for your reply. I've received your PM.
    I'll consult our tech team more about this.
    Thank you.

  3. #63
    New ROGer Array
    Join Date
    May 2022
    Reputation
    10
    Posts
    7

    Laptop G713QR issue

    Hello again,

    I would like to try something, in order to check if this could fix the issue, even though it's obviously not a definitive solution.

    Is there any way to disable any CPU/GPU overclocking ? I can't see anything about this in bios.

    Thank you in advance

  4. #64
    Moderator Array
    Join Date
    Apr 2019
    Reputation
    64
    Posts
    1,553

    Hi dancezos,
    Have you tried uninstalling Armoury Crate?
    Thank you.

  5. #65
    New ROGer Array
    Join Date
    May 2022
    Reputation
    10
    Posts
    7

    Laptop G713QR issue

    Yes I did, but even though I noticed a little less artifacts, it didn't solve the problem. Is that the only way to disable overclocking ?

  6. #66
    Moderator Array
    Join Date
    Apr 2019
    Reputation
    64
    Posts
    1,553

    Hi dancezos,
    I'll also consult our tech team to see if there is other option to disable overclocking.
    Thank you.

  7. #67
    Moderator Array
    Join Date
    Apr 2019
    Reputation
    64
    Posts
    1,553

    Hi dancezos,
    After consulted our tech team, for artifacts, it is probably hardware related. For game crashing, it might be software conflict, but you have reset the system.
    we would suggest you to back your personal files and send the device to our RMA to check hardware and to reinstall OS.
    Thank you.
    Last edited by STARRAIN@ROG; 06-02-2022 at 12:53 AM.

  8. #68
    New ROGer Array
    Join Date
    May 2022
    Reputation
    10
    Posts
    7

    Laptop G713QR issue

    And how do I send back my laptop to RMA ?

    I'm a little but surprised about that LCD related artifacts. If it is LCD related, I think artifacts would appear anytime, even when I don't play a video game, and it won't seem to disappear when using DirectX11 ...

  9. #69
    Moderator Array
    Join Date
    Apr 2019
    Reputation
    64
    Posts
    1,553

    Hi dancezos,
    Sorry for my negligence. Your issue is probably hardware related if you have reset the system.
    However, we have do further examination in RMA to check which part is related.
    The RMA procedure is different in each country.
    Please contact local service center to consult more about RMA procedure.
    Thank you.
    Last edited by STARRAIN@ROG; 06-02-2022 at 06:52 AM.

  10. #70
    New ROGer Array
    Join Date
    May 2022
    Reputation
    10
    Posts
    7

    Laptop G713QR issue

    Hi Starrain,

    just to keep you aware of the situation, I sent my laptop to RMA. The "main card" (I guess the CG) was replaced. My issue has gone, and all of my games are now fully functionable.

    Thanks again for you help

Page 7 of 8 FirstFirst ... 5 6 7 8 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •