ASUS MOTHERBOARD FAN CONTROL SERVICE crash

[JellyLama]

Hi JellyLama,
May I have the following information?
- the serial number of your motherboard via PM
- the brand and the model name of the RAM, PSU and HDD/SSD
(Please check the specific model name of the RAM such as G.SKILL F4-4400C19Q-32GTZSWB.)
-OS version(such as 20H1) & OS build
Thank you.

-why you need the mobo serial number? its an Asus ROG maximus X code
-SSD: CT240BX300 AND sabrent rocket 1tb (the blu one)
-RAM: VENGEANCE® RGB 16GB (2 x 8GB) DDR4 DRAM 3200MHz C16 Memory Kit ( CMR16GX4M2Z3200C16 )
-PSU: Seasonic focus+ 650FX 80Plus-Gold
-OS: Windows 10 Pro 21H1 (build 19043.1348)

[STARRAIN@ROG]

Hi JellyLama,
We need the serial number to check the specific specifications of your motherboard.
Could you please share the serial number to me via PM?
Thank you.

[JellyLama]

Hi JellyLama,
We need the serial number to check the specific specifications of your motherboard.
Could you please share the serial number to me via PM?
Thank you.

i sent you the number

[STARRAIN@ROG]

Hi JellyLama,
Thank you for your information.
I'll consult our tech team about this.

[JellyLama]

Hi JellyLama,
Thank you for your information.
I'll consult our tech team about this.

any update?

[STARRAIN@ROG]

Hi JellyLama,
I'm afraid it is still under investigation.
I'll keep you updated if there is any news.
Thank you.

[STARRAIN@ROG]

Hi JellyLama,
Do you also install Armoury Crate?
Thank you.

[JellyLama]

Hi JellyLama,
Do you also install Armoury Crate?
Thank you.

yes

[STARRAIN@ROG]

Hi JellyLama,
Thank you for your reply.
I'll report it to our tech team for further analysis.

[STARRAIN@ROG]

Hi JellyLama,
Please enter Armoury Crate -> Settings -> Update Center to update FanXpert SDK to v1.00.44, and restart the pc again.

Then, please see if the FanControlService still crash and share the result to me.
Thank you.