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12-12-2021 10:41 AM #11Moderator Array Nate152 PC Specs
Nate152 PC Specs Motherboard ROG Strix Z690-F Gaming WiFi Processor i7-12700KF Memory (part number) Kingston Fury Beast 16GB (2x8GB) 6000MT/s (KF560C40B) Graphics Card #1 ROG Strix 3090 Ti LC OC Sound Card SupremeFX Monitor HP ZR30w Storage #1 Seagate Firecuda 530 1TB CPU Cooler EK Quantum Velocity2 Case Thermaltake Tower 900 Power Supply EVGA Supernova 1600 T2 Keyboard ROG Falchion NX / Strix Flare II Mouse ROG Chakram X/Chakram Core/Spatha X Headset ROG Delta S Animate Mouse Pad Steelseries Prism XL + ROG Scabbard II OS Windows 11 Home Accessory #1 2x Swiftech Maelstrom X300 D5 V2 Accessory #2 2x Hardware Labs SR2 560 MP radiators Accessory #3 Lamptron FC-5 V3 fan controller 
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Hi guys,
Welcome to the ROG forum.
As dansalsig is pointing out, this could be related to the HTML version, the older version I'm using is working fine and may be what you want.
Click the picture to make it bigger.
Last edited by Nate152; 12-12-2021 at 11:19 AM.
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12-12-2021 11:31 AM #12ROG Enthusiast Array
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hey everyone, i had the same issue with my gladius mouse, i synced the device with aura and then unsynced it and it worked for me. plus i reset my performance profiles, looks like there is a file conflict
Originally Posted by Nate152
Hi guys,
Welcome to the ROG forum.
As dansalsig is pointing out, this could be related to the HTML version, the older version I'm using is working fine and may be what you want.
Click the picture to make it bigger.
Last edited by DJ Asthma; 12-12-2021 at 11:37 AM.
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12-12-2021 04:41 PM #13ROG Member Array
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OK So I synched it and unsynced the mouse from aura synch and now it lets me change the illumination and sensibility settings but anytime I try to go to the buttons configuration tab... it only shows me a black screen again...Am I doing something wrong?
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12-12-2021 06:08 PM #14Moderator Array Nate152 PC Specs
Nate152 PC Specs Motherboard ROG Strix Z690-F Gaming WiFi Processor i7-12700KF Memory (part number) Kingston Fury Beast 16GB (2x8GB) 6000MT/s (KF560C40B) Graphics Card #1 ROG Strix 3090 Ti LC OC Sound Card SupremeFX Monitor HP ZR30w Storage #1 Seagate Firecuda 530 1TB CPU Cooler EK Quantum Velocity2 Case Thermaltake Tower 900 Power Supply EVGA Supernova 1600 T2 Keyboard ROG Falchion NX / Strix Flare II Mouse ROG Chakram X/Chakram Core/Spatha X Headset ROG Delta S Animate Mouse Pad Steelseries Prism XL + ROG Scabbard II OS Windows 11 Home Accessory #1 2x Swiftech Maelstrom X300 D5 V2 Accessory #2 2x Hardware Labs SR2 560 MP radiators Accessory #3 Lamptron FC-5 V3 fan controller
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Check your HTML version, if it is later than the one I'm using above, this could be the issue.
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12-12-2021 06:50 PM #15ROG Member Array
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yep it is a later version ... Do you know how can I could change it?
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12-12-2021 07:39 PM #16Moderator Array Nate152 PC Specs
Nate152 PC Specs Motherboard ROG Strix Z690-F Gaming WiFi Processor i7-12700KF Memory (part number) Kingston Fury Beast 16GB (2x8GB) 6000MT/s (KF560C40B) Graphics Card #1 ROG Strix 3090 Ti LC OC Sound Card SupremeFX Monitor HP ZR30w Storage #1 Seagate Firecuda 530 1TB CPU Cooler EK Quantum Velocity2 Case Thermaltake Tower 900 Power Supply EVGA Supernova 1600 T2 Keyboard ROG Falchion NX / Strix Flare II Mouse ROG Chakram X/Chakram Core/Spatha X Headset ROG Delta S Animate Mouse Pad Steelseries Prism XL + ROG Scabbard II OS Windows 11 Home Accessory #1 2x Swiftech Maelstrom X300 D5 V2 Accessory #2 2x Hardware Labs SR2 560 MP radiators Accessory #3 Lamptron FC-5 V3 fan controller
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New version of Armoury Crate is released, check for updates in the Update Center and run the updates.
Does this get the buttons to show?
Last edited by Nate152; 12-13-2021 at 03:59 PM.
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12-13-2021 10:51 PM #17New ROGer Array
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Install the latest version but I still have the same problem
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12-14-2021 01:35 PM #18Moderator Array Nate152 PC Specs
Nate152 PC Specs Motherboard ROG Strix Z690-F Gaming WiFi Processor i7-12700KF Memory (part number) Kingston Fury Beast 16GB (2x8GB) 6000MT/s (KF560C40B) Graphics Card #1 ROG Strix 3090 Ti LC OC Sound Card SupremeFX Monitor HP ZR30w Storage #1 Seagate Firecuda 530 1TB CPU Cooler EK Quantum Velocity2 Case Thermaltake Tower 900 Power Supply EVGA Supernova 1600 T2 Keyboard ROG Falchion NX / Strix Flare II Mouse ROG Chakram X/Chakram Core/Spatha X Headset ROG Delta S Animate Mouse Pad Steelseries Prism XL + ROG Scabbard II OS Windows 11 Home Accessory #1 2x Swiftech Maelstrom X300 D5 V2 Accessory #2 2x Hardware Labs SR2 560 MP radiators Accessory #3 Lamptron FC-5 V3 fan controller
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OK,
I see there is a red circle in your devices, check all your devices are updated, the red circle should disappear.
Apparently, the ROG Chakram Core uses an older HTML and Firmware version. I see your Aura Kit version is older.
I'm fully updated.
.Last edited by Nate152; 12-16-2021 at 02:53 PM.
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12-14-2021 04:11 PM #19ROG Member Array
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I just updated it to the latest version and Im still having the same issue.... sigh
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12-15-2021 02:05 PM #20Moderator Array Nate152 PC Specs
Nate152 PC Specs Motherboard ROG Strix Z690-F Gaming WiFi Processor i7-12700KF Memory (part number) Kingston Fury Beast 16GB (2x8GB) 6000MT/s (KF560C40B) Graphics Card #1 ROG Strix 3090 Ti LC OC Sound Card SupremeFX Monitor HP ZR30w Storage #1 Seagate Firecuda 530 1TB CPU Cooler EK Quantum Velocity2 Case Thermaltake Tower 900 Power Supply EVGA Supernova 1600 T2 Keyboard ROG Falchion NX / Strix Flare II Mouse ROG Chakram X/Chakram Core/Spatha X Headset ROG Delta S Animate Mouse Pad Steelseries Prism XL + ROG Scabbard II OS Windows 11 Home Accessory #1 2x Swiftech Maelstrom X300 D5 V2 Accessory #2 2x Hardware Labs SR2 560 MP radiators Accessory #3 Lamptron FC-5 V3 fan controller
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You may have to try a system restore and install Armoury Crate again.
I'm not sure what else to try as I haven't experienced this.
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