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  1. #61
    Administrator Array MasterC@ROG's Avatar
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    Hi romerojli,

    Not using our uninstallation tool and editing the registry can cause serious issues for Armoury Crate, certain components may be missing or cannot update. I know it's a hassle but reinstalling Windows is likely to save you time as opposed to debugging.

  2. #62
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    Quote Originally Posted by Nate152 View Post
    Hi romerjli,

    When you uninstalled Armoury Crate, did you use the Armoury Crate uninstall tool?

    You must use the uninstall tool or it may not fix the problem.

    I'm using the ROG Spatha X with no issues.

    Attachment 92634
    Attachment 92635
    Hi Nate152,
    Yes , I used the Armoury Crate Uninstall Tool version 2.1.3.0. I followed all the steps and restarted after the uninstallation was succesfull. I installed again Armory Crate and everything works except the ROG Spatha page which is completly blank (no info is showed at all).

    I found some other users with the same problem with the mouse ROG Spatha (not ROG Spatha X) so I am not the only one:

    https://www.reddit.com/r/ASUS/commen...te_rog_spatha/
    https://www.reddit.com/r/ASUS/commen...or_rog_spatha/

    I believe this is a problem of the configuration files (HTML) for the ROG Spatha Mouse and the newer versions of Armory Crate becuase with the previous 4.x version of Armoury Crate it worked perfectly showing the ROG Spatha configuration page without any problem.

    I did the same as the guys in the links above as a workaround. I had to install again the old ROG Armory software to be able to configure my ROG Spatha mouse.
    However this is quite dissapointing specially after it was working fine in a previous Armory Crate version.

    I hope that ASUS tech support can have a look on this issue and implement a fix soon.

  3. #63
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    Quote Originally Posted by MasterC@ROG View Post
    Hi romerojli,

    Not using our uninstallation tool and editing the registry can cause serious issues for Armoury Crate, certain components may be missing or cannot update. I know it's a hassle but reinstalling Windows is likely to save you time as opposed to debugging.

    Hi MasterC@ROG,
    As I explained to Nate152, I used the Armoury Crate Uninstall Tool version 2.1.3.0. and followed all the steps. Restarted after the uninstallation was succesfull. I installed again Armory Crate and everything works except the ROG Spatha page which is completly blank (no info is showed at all).

    I found some other users with the same problem with the mouse ROG Spatha (not ROG Spatha X) so I am not the only one:

    https://www.reddit.com/r/ASUS/commen...te_rog_spatha/
    https://www.reddit.com/r/ASUS/commen...or_rog_spatha/

    I believe this is a problem of the configuration files (HTML) for the ROG Spatha Mouse and the newer versions of Armory Crate becuase with the previous 4.x version of Armoury Crate it worked perfectly showing the ROG Spatha configuration page without any problem.

    I did the same as the guys in the links above as a workaround. I had to install again the old ROG Armory software to be able to configure my ROG Spatha mouse.
    However this is quite dissapointing specially after it was working fine in a previous Armory Crate version.

    I hope that ASUS tech support can have a look on this issue and implement a fix soon.

  4. #64
    Administrator Array MasterC@ROG's Avatar
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    You mentioned previously though that you had cleaned the Windows registry thoroughly, once you have done this, we may not be able to help you fix registry issues .
    We can take a look at your log to determine what components are missing or couldn't be installed, but it may be possible that you'll need to reinstall Windows again.
    Please go to this thread and submit a form (see original post for instructions).
    https://rog.asus.com/forum/showthrea...-if-any-issues

    I don't know if those guys on Reddit tried to uninstall correctly and edited their registry also, but it's a common mistake. And the likely solution is a Windows reinstall.

    Quote Originally Posted by romerojli View Post
    Hi MasterC@ROG,
    As I explained to Nate152, I used the Armoury Crate Uninstall Tool version 2.1.3.0. and followed all the steps. Restarted after the uninstallation was succesfull. I installed again Armory Crate and everything works except the ROG Spatha page which is completly blank (no info is showed at all).

    I found some other users with the same problem with the mouse ROG Spatha (not ROG Spatha X) so I am not the only one:

    https://www.reddit.com/r/ASUS/commen...te_rog_spatha/
    https://www.reddit.com/r/ASUS/commen...or_rog_spatha/

    I believe this is a problem of the configuration files (HTML) for the ROG Spatha Mouse and the newer versions of Armory Crate becuase with the previous 4.x version of Armoury Crate it worked perfectly showing the ROG Spatha configuration page without any problem.

    I did the same as the guys in the links above as a workaround. I had to install again the old ROG Armory software to be able to configure my ROG Spatha mouse.
    However this is quite dissapointing specially after it was working fine in a previous Armory Crate version.

    I hope that ASUS tech support can have a look on this issue and implement a fix soon.
    Last edited by MasterC@ROG; 04-20-2022 at 05:32 AM.

  5. #65
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    Quote Originally Posted by MasterC@ROG View Post
    You mentioned previously though that you had cleaned the Windows registry thoroughly, once you have done this, we may not be able to help you fix registry issues .
    We can take a look at your log to determine what components are missing or couldn't be installed, but it may be possible that you'll need to reinstall Windows again.
    Please go to this thread and submit a form (see original post for instructions).
    https://rog.asus.com/forum/showthrea...-if-any-issues

    I don't know if those guys on Reddit tried to uninstall correctly and edited their registry also, but it's a common mistake. And the likely solution is a Windows reinstall.
    I decided to do an additional test prior to make a full fresh windows installation again. I got a Asus TUF Gaming M3 Mouse and plugged it in the PC. Opened the Armoury Crate and after going to the respective device page, it shows perfectly as shown here below:

    Click image for larger version. 

Name:	TUF gaming m3.jpg 
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ID:	92789

    I tried again with the ROG Spatha and I got the same error again: blank page:

    Click image for larger version. 

Name:	ROG Spatha.jpg 
Views:	0 
Size:	41.0 KB 
ID:	92790

    After this, I decided to set up another PC to make the test. Installed a fresh copy of Windows 11 on SSD, drivers and then Armoury Crate. Opened Armoury Crate and after all the initial screens and updates I tried to open the ROG Spatha device page observing the same issue: blank page. I tested again with the TUF Gaming mouse and it shows the device page without any issue. It also shows the ROG Claynore device page without any problem. All the rest of the software works flawlessly. The only thing that doen't work is the ROG Spatha device configuration page which is in blank.

    I went to the thread that you mentioned and already posted the issue (post #45). I also completed and sent the Google online form with all the requested information.

    Thank you so much for your great support.

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