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  1. #1
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    Asus Maximus XI Hero Wifi Warranty Claim

    Hi

    I have been very happy with my Asus Maximus XI Hero which I bought on the 27th November 2018.
    Unfortunately on 6/11/21 it suddenly developed a fault which is within the 3 year warranty period- no longer recognising the CPU with Q code 00.

    Testing the CPU in a different motherboard was successful hence the motherboard appears to have developed a fault.

    I have contacted Asus Uk support who advised me to contact amazon UK.

    Amazon support told me that beyond 2 years any warranty is provided by the manufacturer Asus.

    Please could you advise me on how to proceed with my warranty claim for this faulty motherboard. I am currently without a functioning PC.

    Many thanks

  2. #2
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    Hi N0tJackieChan,
    May I have the serial number, the call case number and the invoice via PM?
    Did Amazon support show you any proof about 2 years any warranty?
    Thank you.

  3. #3
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    Thanks for your reply STARRAIN

    My Serial No is 0C9D92857E45
    My case number is E21110021184-0003

    The Amazon support staff did not provide any evidence but told me verbally that past 2 years they do not provide support and linked me to their policy.

    I have received an email from Asus support staff regarding resolving this ticket.

    Many thanks.

  4. #4
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    Hi N0tJackieChan,
    Thank you for your reply.
    Hope everything is going well with you.

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