Asus Maximus XI Hero Wifi Warranty Claim

[N0tJackieChan]

Hi

I have been very happy with my Asus Maximus XI Hero which I bought on the 27th November 2018.
Unfortunately on 6/11/21 it suddenly developed a fault which is within the 3 year warranty period- no longer recognising the CPU with Q code 00.

Testing the CPU in a different motherboard was successful hence the motherboard appears to have developed a fault.

I have contacted Asus Uk support who advised me to contact amazon UK.

Amazon support told me that beyond 2 years any warranty is provided by the manufacturer Asus.

Please could you advise me on how to proceed with my warranty claim for this faulty motherboard. I am currently without a functioning PC.

Many thanks

[STARRAIN@ROG]

Hi N0tJackieChan,
May I have the serial number, the call case number and the invoice via PM?
Did Amazon support show you any proof about 2 years any warranty?
Thank you.

[N0tJackieChan]

Thanks for your reply STARRAIN

My Serial No is 0C9D92857E45
My case number is E21110021184-0003

The Amazon support staff did not provide any evidence but told me verbally that past 2 years they do not provide support and linked me to their policy.

I have received an email from Asus support staff regarding resolving this ticket.

Many thanks.

[STARRAIN@ROG]

Hi N0tJackieChan,
Thank you for your reply.
Hope everything is going well with you.