Asus TUF Gaming F15 2021 stuttering issue

[feelthemall]

Laptop: Asus TUF Gaming F15 2021 (FX506HM)

Hello everyone,

I have this super annoying issue where my whole system stutters for a microsecond or second, and it happens quite frequently. The audio gets distorted, the cursor freezes, etc.

I have installed the latest drivers from Asus, and I have the latest BIOS version. I also checked the RAM and the storage (I added a secondary SSD and upgraded the ram after buying the laptop) just to be sure, and they are working fine. A ran every benchmark and test that I can think of, no issues.
There is some CPU thermal throttling, maybe that’s causing it, but I’m not sure.

Theoretically, everything should just work. I also reinstalled Windows 2 times, still no changes to the stuttering.
The weird thing is that I played some games recently, and I haven’t experienced the stuttering, cursor freeze, and audio distortion while playing so far.

I checked with LatencyMon, and there are some spikes. I also read some forums about it, but there were no concrete answers.

I contacted the Asus support, and they said that I should send it to a service center. But I think that it’s more likely to be a software/driver issue, and sending to a service would be pointless because they would just send it back saying that it’s working fine.

Attached the LatencyMon report below.

I would be so grateful if somebody could help me out with this one.

[flivolsi76]

I have exactly the same issue i tried to contact Asus support but they just said that is the first time someone issued this situation and to re-install everything.

[feelthemall]

Well, it's still the same for me too. I just gave up at some point.
I install the latest drivers occasionally, hoping that they will fix it, but they don't.

[xeromist]

@feelthemall

A couple of things I would check: Does it stutter on battery? Does the Windows performance mode matter? Is the laptop elevated to allow airflow under the chassis? (try propping it up with something)

[feelthemall]

It does stutter on the battery as well, and I usually keep it on a stand, so the airflow is OK.
As for the performance mode, I tested it in all of them, same results. But I don't have access to the classic windows power modes, it is controlled by the armoury crate, and there are some settings missing, like The Minimum Processor State.

[LifeNight]

In my case, i uninstall armoury crate with the tool in this link : https://www.asus.com/supportonly/Arm...Desk_Download/
Download the Armoury Crate Uninstall Tool (expand to show all utilities)
It's way better but the battery life will be less good.