Results 1 to 3 of 3
  1. #1
    ROG Member Array iFreze_Tiger PC Specs
    iFreze_Tiger PC Specs
    MotherboardG21CX
    ProcessorIntel i7-9700k
    Memory (part number)16GB
    Graphics Card #1RTX 2070
    MonitorVG278Q
    Keyboard ROG Strix Scope RX
    Mouse ROG Gladius III Wireless
    Headset ROG Delta
    OS Windows 10
    Network RouterRT-AX92U

    Join Date
    Jul 2017
    Reputation
    10
    Posts
    6

    G21CX aura kit update issue

    1. When I try to update my G21CX Aura kit, it fails the update and when I hover over the update button it says: "Failed to download file. Please check the network connection and try again. (Error code: 1)"
    2. PC, ROG G21CX
    3. Aura Sync products - G21CX, ROG Gladius III Wireless, ROG Delta
    4. 3rd-party peripheral, audio, or lighting software - Urage m3chanical keyboard
    5. Wired / wireless connection - wired for ROG Delta and Urage m3chanical keyboard / wireless for ROG Gladius III Wireless
    6. Reinstalled Windows? Yes, 24th of November.
    7. Windows version & build - 21H2 / 19044.1387
    8. Previous version of firmware or software that worked as expected - I don't know the version, but it was updated before Windows reinstall
    9. Any screenshots of the issue - in attachment
    10. Use our log collection function: Settings=>About=>App diagnostics - sent by PM to MasterC@ROG

    Item Version
    ---- -------
    Armoury Crate UWP App 4.2.12.0
    ROG Live Service 1.2.18.5
    AURA Service (Lighting Service) 3.05.18
    Armoury Crate service 4.2.10
    ASUS AURA Extension Card HAL 1.1.0.13
    ASUS Mouse HAL 1.2.0.21
    AacAudioHal 1.3.36.0
    AacVGA 0.0.4.3
    KingstonDram 1.1.12
    AURA DRAM Component 1.1.16
    ENE RGB HAL 1.1.37.0
    ENE_EHD_M2_HAL 1.0.9.1
    PHISON HAL 1.0.9.0
    Patriot Viper DRAM RGB 1.0.9.2
    Patriot Viper M2 SSD RGB 1.0.6.4
    Universal Holtek RGB DRAM 1.0.0.2
    WD_BLACK AN1500 1.0.14.0
    Miniatura de Adjuntos Miniatura de Adjuntos AC update issue.jpg  

    Last edited by iFreze_Tiger; 11-30-2021 at 02:02 PM.

  2. #2
    New ROGer Array dominicana3809 PC Specs
    dominicana3809 PC Specs
    MotherboardGL12CX
    ProcessorIntel i7 9700K
    Memory (part number)32GB
    Graphics Card #1RTX 2080
    CPU Cooler120mm Asus liquid cooler
    Keyboard ROG Strix Flare
    Mouse ROG Strix Evolve
    OS Windows 10

    Join Date
    Oct 2021
    Reputation
    10
    Posts
    4

    Hello, I've seen this issue before and the only way around it is using the ASUS Armory uninstall tool and reinstalling it again. It normally will fix that issue.

  3. #3
    ROG Member Array iFreze_Tiger PC Specs
    iFreze_Tiger PC Specs
    MotherboardG21CX
    ProcessorIntel i7-9700k
    Memory (part number)16GB
    Graphics Card #1RTX 2070
    MonitorVG278Q
    Keyboard ROG Strix Scope RX
    Mouse ROG Gladius III Wireless
    Headset ROG Delta
    OS Windows 10
    Network RouterRT-AX92U

    Join Date
    Jul 2017
    Reputation
    10
    Posts
    6

    Quote Originally Posted by dominicana3809 View Post
    Hello, I've seen this issue before and the only way around it is using the ASUS Armory uninstall tool and reinstalling it again. It normally will fix that issue.
    I've tried that 2 times already and it hasn't worked so yeah idk what to do now.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •