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  1. #1
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    Z690 Prime A Freeze

    Hi!
    In April I upgraded my motherboard, cpu, ram and psu. Specs are:

    ASUS Z690-A PRIME
    Intel i9-12900K
    Kingston DDR5 KF556C40BB-16 x2
    NZXT C850 850W
    Samsung 980 Pro
    Seagate IronWolf 2TB x2 (raid)
    Windows 11 Pro

    My whole PC freezes without response. I can only shut it down or reset.

    I've tried everything except swapping CPU/MB since I have only one. I tried different ram, ssd, psu, disconnected everything which is not needed. I updated BIOS, Windows, tried to disable c-states and rc6 render standby, enabled/disabled xmp. No overclocking.

    I've noticed extremly low voltages on vcore:

    Click image for larger version. 

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  2. #2
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    Hi owsianka,
    Does it also freeze on bios 1601 with bios all default settings(no OC)?
    Is there any error message when it freezes?
    Does it occur when running the specific apps or also occur in idle without any apps running in background?
    How often does it occur?
    Thank you.

  3. #3
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    Quote Originally Posted by STARRAIN@ROG View Post
    Hi owsianka,
    Does it also freeze on bios 1601 with bios all default settings(no OC)?
    Is there any error message when it freezes?
    Does it occur when running the specific apps or also occur in idle without any apps running in background?
    How often does it occur?
    Thank you.
    Yes, it freezes on newest bios with default settings and also with cstates off / rc6render stanby off / x.m.p on - off. In terms of timing, freezes are completly random - I may have none for a week and then 2/3 in a row. This problem doesn't seem to be Windows related - I had one freeze in bios.

    Freezes occur when idle (without any apps) / apps running in backgroung / simple tasks / demanding tasks.

    During freeze I have no messages or bsods. After restart I get WHEA-Logger ID 1 Error, like this one:

    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{c26c4f3c-3f66-4e99-8f8a-39405cfed220}" />
    <EventID>1</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2022-07-28T14:34:30.3411991Z" />
    <EventRecordID>17144</EventRecordID>
    <Correlation ActivityID="{3d59b744-6b1c-4ff2-a530-c1a38dbce201}" />
    <Execution ProcessID="3968" ThreadID="4652" />
    <Channel>System</Channel>
    <Computer>i9-Z690</Computer>
    <Security UserID="S-1-5-19" />
    </System>
    - <EventData>
    <Data Name="Length">3552</Data>
    <Data Name="RawData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ata>
    </EventData>
    </Event>
    Last edited by owsianka; 08-01-2022 at 03:29 PM.

  4. #4
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    Hi owsianka,
    Have you also tried reinstalling windows?
    If it also occurs in bios, please test with minimal components in bios.
    a. Keep the CPU, CPU radiator fan and a single DRAM installed on the motherboard
    b. Remove all the USB devices and external cards from the motherboard, including the mouse, keyboard, USB flash disk, SSD, external PCI-E Cards, etc.
    c. Remove all the cables connected to the Motherboard ,including LAN cables, audio cables. Only leave one monitor connected to verify the display.
    Thank you.

  5. #5
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    Quote Originally Posted by STARRAIN@ROG View Post
    Hi owsianka,
    Have you also tried reinstalling windows?
    If it also occurs in bios, please test with minimal components in bios.
    a. Keep the CPU, CPU radiator fan and a single DRAM installed on the motherboard
    b. Remove all the USB devices and external cards from the motherboard, including the mouse, keyboard, USB flash disk, SSD, external PCI-E Cards, etc.
    c. Remove all the cables connected to the Motherboard ,including LAN cables, audio cables. Only leave one monitor connected to verify the display.
    Thank you.
    I've reinstalled Windows several times, tried different ssds, this doesn't help at all.

    I don't understand your advice - how I'm going to know there's a freeze if mouse & keyboard is disconnected? In general I tried to run my PC with minimum components and freezes were still here.

  6. #6
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    Hi owsianka,
    Sorry it was not clear. I meant let the pc enter bios and test it with minimum components in bios utility since you mentioned it would freeze when idle.
    If you have tried it and cross check all other components, please send your motherboard to our RMA for further examination.
    Please describe your issue in detail while send RMA.
    Thank you.

  7. #7
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    Quote Originally Posted by owsianka View Post
    I've reinstalled Windows several times, tried different ssds, this doesn't help at all.

    I don't understand your advice - how I'm going to know there's a freeze if mouse & keyboard is disconnected? In general I tried to run my PC with minimum components and freezes were still here.
    Hello
    My English is weak so I have to save myself with translator :-) namely I have the same symptoms as user porridge, identical error from the view of events, configuration Asus Tuf Gaming Z690 Wifi D4 + i5 12400 + 2x16gb kingston renegade (B-die), sandisk extreme pro 1tb , seasonic gx 750W, msi rx6600xt gaming x

  8. #8
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    Hi adam11998833,
    Do you mean you have freezing issue without any error message and have to shut it down or reset?
    Does it also freeze on bios 1601 with bios all default settings(no OC)?
    Does it occur when running the specific apps or also occur in idle without any apps running in background?
    How often does it occur?
    Which components you have cross checked but the issue still persists?
    Thank you.

  9. #9
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    Quote Originally Posted by STARRAIN@ROG View Post
    Hi adam11998833,
    Do you mean you have freezing issue without any error message and have to shut it down or reset?
    Does it also freeze on bios 1601 with bios all default settings(no OC)?
    Does it occur when running the specific apps or also occur in idle without any apps running in background?
    How often does it occur?
    Which components you have cross checked but the issue still persists?
    Thank you.
    Hello STARRAIN @ ROG
    The rest of my components are 100% functional, so I mean the problem with freezing, I have to turn it off and turn it on, the restart itself does not help, the error that, after turning on the WHEA LOGER again, I will throw the whole event lower, hang on the bios on the latest 1601, it happens It happened several times a week, usually during idle time, but yesterday it happened while watching youtube, the keyboard and mouse backlighting went out and it only helps to turn off the pc. Computer without any OC ,once again sorry for my google english translator :-)

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{c26c4f3c-3f66-4e99-8f8a-39405cfed220}" />
    <EventID>1</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2022-08-03T21:45:56.5776356Z" />
    <EventRecordID>6620</EventRecordID>
    <Correlation ActivityID="{b2000c42-1ed5-43ce-aac1-956c4c1aa108}" />
    <Execution ProcessID="4160" ThreadID="4860" />
    <Channel>System</Channel>
    <Computer>DESKTOP-UQBGSVE</Computer>
    <Security UserID="S-1-5-19" />
    </System>
    - <EventData>
    <Data Name="Length">3552</Data>
    <Data Name="RawData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    </EventData>
    </Event>

  10. #10
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    Hi adam11998833,
    Do you have freezing issue since first build or after any settings or components changed?
    In addidtion to no OC, please also make sure all bios settings are default.
    Have you tried different RAM, SSD, PSU and reinstall OS?
    Thank you.

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