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ROG Strix X570-I Gaming EZ Update will not install

Darcoby
Level 7

‎12-15-2021 04:23 PM

So my system has the ROG Strix X570-I Gaming motherboard and a fresh Windows 11 Pro install. I've downloaded the latest AI Suite 3 and everything installs properly except EZ Update. I then try to run the standalone installer for it and it still won't install. A progress bar appears for a split second then goes away. I've tried booting into safe mode with no luck as well. I created a new profile, logged in and tried installing again. Nothing. Here are my specs in case it matters:

ASUS ROG Strix X570-I AMD AM4 ITX BIOS v. 4021
Windows 11 Pro 21H2 build 22000.376
AMD Ryzen 7 5800X
64 GB Kingston - Fury Beast 3200MHz DDR4
NVIDIA GeForce RTX 3070 Ti Founders Edition
2 TB Samsung 970 EVO Plus NVMe M.2 SSD
2 TB Samsung 860 EVO SSD
LG UltraGear 27" IPS LED Model 27GL850-B (two)

Has anyone else run into this issue?
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STARRAIN_ROG
Customer Service Agent

‎12-15-2021 09:53 PM

Hi Darcoby,
Please install AI Suite 3 V3.00.52 in win10 page first to see if there is EZ Update, and then update to AI Suite 3 V3.01.10.
Thank you.
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Darcoby
Level 7
In response to STARRAIN_ROG

‎12-17-2021 09:51 PM

STARRAIN@ROG wrote:
Hi Darcoby,
Please install AI Suite 3 V3.00.52 in win10 page first to see if there is EZ Update, and then update to AI Suite 3 V3.01.10.
Thank you.


That seemed to do the trick though the option for EZ Update still was not given in 3.01.10 when upgrading from 3.00.52. No worries, at least it's there now. I appreciate it very much!
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