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Thread: Z690 Extreme GPU Slot won't lock
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12-17-2021 03:07 PM #1ROG Enthusiast Array
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Z690 Extreme GPU Slot won't lock
My 156x GPU slot, the with the new button to release the lock doesn't lock when I put my GPU in. No matter how much pressure the clip won't lock and the card can slid out all on it's own.
Is there anyway to fix this on my own or is this already an RMA?
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12-17-2021 03:57 PM #2ROG Guru: Orange Belt Array pndiode PC Specs
pndiode PC Specs Laptop (Model) ASUS G752VL-DH71 Motherboard ROG Maximus XII Formula Processor I7-10700K Memory (part number) G-Skill F4-3600C19Q-32GTZRB Graphics Card #1 ROG Matrix GTX 980TI -P-6GD5 Bitspower Water Block Graphics Card #2 ROG Matrix GTX 980TI -P-6GD5 Bitspower Water Block Monitor LG UltraGear 32GN50T-B Storage #1 WD Black SN750 1TB Storage #2 WD Blue 4TB (4 ea) CPU Cooler EK PE 360 (Top), PE 240 (Front), and Xres 100 Elite Case ROG Strix Helios Power Supply ThermalTake Toughpower 1200W Keyboard ROG Strix Scope RX Mouse Logitech MX Master S2 Headset ROG Strix Fusion 300 Mouse Pad Generic Headset/Speakers Bose Companion 3 Series II OS Windows 11 Pro 21H2 Network Router Generic Accessory #1 Corsair ML140 (4 ea), Corsair ML120 (3 ea) Accessory #2 ASUS External 16X BLU-RAY Writer
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already an RMA?
Reads as though that One Tap, PCIe Slot Q-Release technology mechanism might not be working well on some Z690 motherboards as intended.
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12-17-2021 04:31 PM #3ROG Enthusiast Array
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No it doesn't appear to be working that great. Likely will be sending this in for an RMA if not a full refund and grabbing a new different board
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12-18-2021 01:07 AM #4ROG Enthusiast Array
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Ended up returning the board. Have an Apex coming instead, hopefully no issues with that one
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12-18-2021 02:49 AM #5ROG Guru: Black Belt Array Hopper64 PC Specs
Hopper64 PC Specs Motherboard Asus MZ690E Bios 1403 Processor i9 12900KS Memory (part number) GSkill F5-6000U3636E16GX2-TZ5RK Graphics Card #1 Asus 3090 Strix OC/Optimus Block Sound Card Creative SB X4 Monitor Asus ROG XG349C Storage #1 Samsung 980 Pro CPU Cooler Quantum Kinetic TBE 300 D5 with Quantum VTX 160 Case Phanteks Enthoo Elite Power Supply Corsair AX1600i Keyboard Asus ROG Claymore 2 Mouse Asus ROG Gladius III OS Windows 11 64 
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Have the same problem with my extreme board too. Seems to work fine regardless.
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12-18-2021 05:02 AM #6ROG Enthusiast Array captaintrips PC Specs
captaintrips PC Specs Motherboard Asus Maximus Extreme Z690 Processor Intel i9 12900k @ 5.4ghz Memory (part number) Adata XPG Lancer DDR5 - 4x16GB - 64GB - 5200mhz Graphics Card #1 Nvidia Geforce RTX 3090 FE Sound Card Asus XtremeFX onboard Monitor LG CX 65 OLED - 4k 120hz G-sync Storage #1 Sabrent Rocket 4TB PCIE4.0 NVMe Storage #2 Sabrent Rocket 4TB PCIE4.0 NVMe CPU Cooler Asus Ryujin II 360 Case Coolermaster C700M Power Supply EVGA Supernova G3 1000w Keyboard Bloody laser-switch wired / Corsair K63 wireless Mouse Corsair M65 PRO wired / Corsair Dark Core Pro wireless Headset Steelseries Artcis 9 Mouse Pad Corsair MM800 Polaris / Corsair Lapboard OS Windows 11 Pro Network Router PFsense mini-pc
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Same issue. Using a 3090 FE. Doesn't budge or feel loose, and requires a heck of a tug to pull it out. It's screwed in and I doubt it will cause any issue. Pretty secure without it locking.
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12-18-2021 05:56 PM #7ROG Enthusiast Array
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I was using a 3090 KPE with a Optimus block so that thing is extra heavy. So gravity alone was enough to easily pull it loose. As I said I switched to an Apex so we'll see if it has the same issues
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12-31-2021 01:29 PM #8ROG Enthusiast Array
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I sent the unit back to Newegg for a return and they are now trying to claim I broke the PCIE lock and won't accept my return. Did no such thing and they are just scamming me out of my money. WTF am I going to send it to ASus for when it's not my fault only for ASUS to either charge me to fix it or not.
What a nightmare. I just know if I RMA with ASUS they will pull the same stunt and make me pay for the repairs for a part that came that way.
Never again with Newegg after this.Last edited by OutSider420; 12-31-2021 at 01:44 PM.
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01-01-2022 04:20 AM #9ROG Guru: Orange Belt Array rjbarker PC Specs
rjbarker PC Specs Motherboard Maximus Z690 Apex BIOS 0811 Processor 12900K w EK Velocity 2 Memory (part number) 32 GB DDR5 - Dominator 5600 / Cl36 Graphics Card #1 Evga RTX 3080Ti FTW3 Ultra w EK Vector Sound Card Onboard USB Realtek Monitor Dell Alienware 34" Ultra wide 120Hz Gsync Storage #1 Samsung 980 Pro 512G M.2 NVMe Storage #2 Samsung 980 Pro 1 TB M.2 NVMe CPU Cooler EK Velocity 2 Case Corsair 900D Power Supply Corsair AX 1600i OS W11 HP x64 - 21H1 Accessory #1 480 * 360 * 240 XSPC Radiators (15 Fans) w 4 Channel 200W Fan Controller Accessory #2 XSPC Photon Rez / Vario Pump combo Accessory #3 Fesser Flex Tubing - Bits Power Fittings & EK SLi Terminal
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Asus will ship you a new Board......dont worry about it.....they're pretty good with new release HW and replacement.
Originally Posted by OutSider420
Surprised Newegg is giving you some grieg.....must not be Newegg Canada as they are pretty darn good!Port Royal: 15,018 https://www.3dmark.com/pr/1411187
Time Spy: 22,118 https://www.3dmark.com/spy/25792262
Fire Strike Extreme: 25,542 https://www.3dmark.com/fs/26964846
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01-01-2022 05:49 AM #10ROG Enthusiast Array
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Nope was Newegg Canada. Refused to help me in anyway. I clearly explained why I was returning it and that it was defective before I got but they still chose to just blame me and send it back all without informing me of any it. I doubt I'll ever buy from them again if this is the BS they pull. Return anything defective and they will only blame you for it. Originally Posted by rjbarker
Problem is while I'll get a replacement board since I thought I returned the Extreme I went out and grabbed an Apex instead. So now I'm stuck with two Motherboards, once of which I'll have to take a loss on reselling it. Not to mention the cost of sending the Extreme back. So all in all it's a lose lose situation for me.
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