GT-AXE11000 monthly disconnects and crashes

[jzchen]

The beginning "9" means it is beta testing firmware. Are you willing to try the latest 3.0.0.4.386.48706 on the XT8?

[jerzor]

Hi everyone, I see a lot of responses have gathered in the meantime. I am happy to say that as of now I'm sitting at 116 days of uptime, so I consider my problems fixed as of beta build 9.0.0.4.386_48449-gc53a19c (now it's just a matter of me waiting for them to patch whatever fixed the problem back into the stable build). If your beta is now past this then I guess you have to keep bugging them for a fix like I did, and hopefully before your router warranty runs out (like I stated in an earlier post, once my warranty ran out for the AX11000 they refused to help troubleshoot my similar crashing issues).

[Sprayingmango]

Hi everyone, I see a lot of responses have gathered in the meantime. I am happy to say that as of now I'm sitting at 116 days of uptime, so I consider my problems fixed as of beta build 9.0.0.4.386_48449-gc53a19c (now it's just a matter of me waiting for them to patch whatever fixed the problem back into the stable build). If your beta is now past this then I guess you have to keep bugging them for a fix like I did, and hopefully before your router warranty runs out (like I stated in an earlier post, once my warranty ran out for the AX11000 they refused to help troubleshoot my similar crashing issues).

That is promising! Where did you get the beta build and where can I download it?

[jerzor]

Asus support provides download links to their beta builds so you'd have to coordinate with them to get that. However, I am checking with them now to see if the specific fixes they included for me in that beta build are in the latest stable build.

[jerzor]

Asus has been silent ever since I asked them about whether the specific fixes were included in the latest stable build, so today I took the plunge and installed the latest stable firmware (3.0.0.4.388_20499-gff30f01 which does not appear to be listed yet on the release page: https://rog.asus.com/networking/rog-...helpdesk_bios/ ), we'll see how long of an uptime I can get with this stable release. Also, this update offered a new tickbox on the firmware update page "I would like to retrieve beta firmware." for any who want to automatically retrieve the beta firmware releases. I am sticking to stable unless I need to start corresponding with Asus again about stability issues.

[btrach144]

Asus has been silent ever since I asked them about whether the specific fixes were included in the latest stable build, so today I took the plunge and installed the latest stable firmware (3.0.0.4.388_20499-gff30f01 which does not appear to be listed yet on the release page: https://rog.asus.com/networking/rog-...helpdesk_bios/ ), we'll see how long of an uptime I can get with this stable release. Also, this update offered a new tickbox on the firmware update page "I would like to retrieve beta firmware." for any who want to automatically retrieve the beta firmware releases. I am sticking to stable unless I need to start corresponding with Asus again about stability issues.

Where did you find the firmware if it is not listed?

[KSMerg]

https://dlcdnets.asus.com/pub/ASUS/w...0438820499.zip

[Sprayingmango]

Looks like Asus released a massive new update today! Accompanied by a new website highlighting some new features. I gotta say I am excited for this and the VPN integration is looking awesome.

Here is the new site they launched: https://asus.click/ASUSWRT2022

New Firmware is 3.0.0.4.388.20499
https://rog.asus.com/us/networking/r...helpdesk_bios/

Changelog:
ASUS GT-AXE11000 Firmware version 3.0.0.4.388.20499
Try more on ASUSWRT 2022 with new features at https://asus.click/ASUSWRT2022

1. Supported WireGuard VPN server and client.
2. Supported VPN fusion. It can easily achieve VPN connection to network devices like Smart TVs, Game consoles and without installing the VPN client software.
3. Supported new devices connection notification.
4. Supported connection diagnostic on the ASUS router app.
5. Supported Instant Guard 2.0. It can easily invite family or friends to join the VPN connection. Please download the Instant Guard app in App store or Google play.
6. Upgraded parental control and added reward, new scheduler for flexible setting

Please unzip the firmware file first then check the MD5 code.
MD5: 273177b13ae68340eb51d22b5c55d916

[btrach144]

Wow! I wonder when the AXE16000 will get something like that.

[TrickMasterPC]

I had the same issue on all firmware versions including this version 3.0.0.4.386.49675.

I recently upgraded to this version: 3.0.0.4.388.20499 but have yet to confirm whether the issue will persist. I'll update this post if 20499 suffers from random crashes as well.

When this happens the ONLY way to resolve it is a hard power down and power up. The router's Operating System suffers a catastrophic irrecoverable crash, sort of like the Windows BSOD. The router becomes inaccessible via the browser, via the mobile app and no devices have internet access etc. You have to toggle the physical power switch off then on.

Again, like you said, it's totally random, and there's no evidence in the logs of any failures. It could happen 3 times in a week or once every 2 months. One time it happened to me twice in one day. No rhyme or reason. I also reported this issue to ASUS, but unfortunately when it comes to issues like this their support is mostly useless. I provided my config, all logs, and everything they asked for, but nothing ever came of it.

Glad to see that others are having the same issue

BUMP, ASUS please look into this.