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  1. #1
    New ROGer Array
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    G732LW/5.0.10.0: Lost access to fan control/cpu/gpu

    Is it normal to have no access to the fan/cpu/gpu settings now?
    I'd really like to get them back again.

    Click image for larger version. 

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    Item Version
    ---- -------
    Armoury Crate UWP App 5.0.10.0
    ROG Live Service 1.3.8.0
    AURA Service (Lighting Service) 3.05.29
    Armoury Crate service 5.0.8
    ASUS Aac_NBDT HAL 2.5.3.0
    Last edited by ProxyCell; 12-21-2021 at 11:36 AM.

  2. #2
    New ROGer Array
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    It is worth adding that the keyboard buttons for FAN and the asus button do NOTHING now. Is there anyway to get them back?

  3. #3
    New ROGer Array Jimbo93 PC Specs
    Jimbo93 PC Specs
    Laptop (Model)ABS Master Gaming PC
    MotherboardASUS Prime B560M-A AC
    ProcessorINTEL i5 10400F
    Memory (part number)G.SKILL F4-3200C16D-16GVKB x 2
    Graphics Card #1ASUS DUAL-RTX3060TI-O8G-V2
    Sound CardRealTek HD
    MonitorSAMSUNG 40" LCD
    Storage #1INTEL 660p NVMe SSD PEKNW512GB
    CPU CoolerTHERMALTAKE UX100 ARGB
    CaseTUF GAMING GT301
    Power SupplyASUS TUF GAMING BRONZE 650W
    Keyboard TUF GAMING K1
    Mouse TUF GAMING M3
    Headset/Speakers Cambridge Works PC
    OS Win 11 Pro 21H2 22000.652
    Accessory #1 Windows Feature Experience Pack 1000.22000.652.0

    Join Date
    Oct 2021
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    82
    Posts
    543

    Looks like a broken update. The first thing to try would be to use the Armoury Crate Uninstall tool followed by reinstalling.

    Link to Armoury Crate Installer and Uninstaller https://www.asus.com/supportonly/Arm...Desk_Download/

    Here is a thread that goes into detail about how i have fixed broken Armoury Crate installs in case you want to check it out. https://rog.asus.com/forum/showthrea...e-installation

  4. #4
    New ROGer Array
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    Sep 2021
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    Quote Originally Posted by Jimbo93 View Post
    Looks like a broken update. The first thing to try would be to use the Armoury Crate Uninstall tool followed by reinstalling.

    Link to Armoury Crate Installer and Uninstaller https://www.asus.com/supportonly/Arm...Desk_Download/

    Here is a thread that goes into detail about how i have fixed broken Armoury Crate installs in case you want to check it out. https://rog.asus.com/forum/showthrea...e-installation
    Hey Jimbo93, thank you for that tip but unfortunately it seems that things have gotten much worse now...
    I removed those reg entries and such and reinstalled AC but now it doesn't even detect my laptop as an aura device... so the lights have reverted to the default RAINBOW... Would you happen to have any other advice I could try out?

    Click image for larger version. 

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  5. #5
    New ROGer Array
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    FYI - the thread title is incorrect, the laptop is a G732LW

  6. #6
    New ROGer Array
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    So I launched the windows Event Viewer and found this:

    Faulting application name: ArmouryCrate.UserSessionHelper.exe, version: 5.0.4.0, time stamp: 0x619f3363
    Faulting module name: AuraPlugin.dll_unloaded, version: 5.0.8.0, time stamp: 0x61a7007f
    Exception code: 0xc0000005
    Fault offset: 0x000000000004e90f
    Faulting process id: 0x2474
    Faulting application start time: 0x01d7f65c5526610a
    Faulting application path: C:\Program Files\ASUS\ARMOURY CRATE Service\ArmouryCrate.UserSessionHelper.exe
    Faulting module path: AuraPlugin.dll
    Report Id: 54693940-a5a7-4e94-9307-6fb25343369f
    Faulting package full name:
    Faulting package-relative application ID:

  7. #7
    ROG Guru: Orange Belt Array pndiode PC Specs
    pndiode PC Specs
    Laptop (Model)ASUS G752VL-DH71 Win 11 Pro 21H2
    MotherboardROG Maximus XII Formula
    ProcessorI7-10700K
    Memory (part number)G-Skill F4-3600C19Q-32GTZRB
    Graphics Card #1ROG Matrix GTX 980TI -P-6GD5 Bitspower Water Block
    Graphics Card #2ROG Matrix GTX 980TI -P-6GD5 Bitspower Water Block
    MonitorLG UltraGear 32GN50T-B
    Storage #1WD Black SN750 1TB
    Storage #2WD Blue 4TB (4 ea)
    CPU CoolerEK PE 360 (Top), PE 240 (Front), and Xres 100 Elite
    CaseROG Strix Helios
    Power SupplyThermalTake Toughpower 1200W
    Keyboard ROG Strix Scope RX
    Mouse Logitech MX Master S2
    Headset ROG Strix Fusion 300
    Mouse Pad Generic
    Headset/Speakers Bose Companion 3 Series II
    OS Windows 11 Pro 21H2
    Network RouterGeneric
    Accessory #1 Corsair ML140 (4 ea), Corsair ML120 (3 ea)
    Accessory #2 ASUS External 16X BLU-RAY Writer

    Join Date
    Jan 2016
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    Posts
    284

    So I launched the windows Event Viewer and found this:

    Click on settings button below guy/girl with hoodie symbol (or chess piece bishop). Click on about tab. Then click on Check on right of Service version. More than likely Armoury Crate Lite service or other application is not being installed. Fix: no one knows (reinstall windows). I might be wrong.
    Last edited by pndiode; 12-21-2021 at 12:51 PM.

  8. #8
    New ROGer Array Jimbo93 PC Specs
    Jimbo93 PC Specs
    Laptop (Model)ABS Master Gaming PC
    MotherboardASUS Prime B560M-A AC
    ProcessorINTEL i5 10400F
    Memory (part number)G.SKILL F4-3200C16D-16GVKB x 2
    Graphics Card #1ASUS DUAL-RTX3060TI-O8G-V2
    Sound CardRealTek HD
    MonitorSAMSUNG 40" LCD
    Storage #1INTEL 660p NVMe SSD PEKNW512GB
    CPU CoolerTHERMALTAKE UX100 ARGB
    CaseTUF GAMING GT301
    Power SupplyASUS TUF GAMING BRONZE 650W
    Keyboard TUF GAMING K1
    Mouse TUF GAMING M3
    Headset/Speakers Cambridge Works PC
    OS Win 11 Pro 21H2 22000.652
    Accessory #1 Windows Feature Experience Pack 1000.22000.652.0

    Join Date
    Oct 2021
    Reputation
    82
    Posts
    543

    Quote Originally Posted by ProxyCell View Post
    Hey Jimbo93, thank you for that tip but unfortunately it seems that things have gotten much worse now...
    I removed those reg entries and such and reinstalled AC but now it doesn't even detect my laptop as an aura device... so the lights have reverted to the default RAINBOW... Would you happen to have any other advice I could try out?

    Click image for larger version. 

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    Click image for larger version. 

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    Firstly, please run the Armoury Crate uninstaller 2 times with a reboot after each time. Then kindly report back
    Does the uninstaller report success?
    What errors are in the application event log after you have uninstalled and rebooted?
    What asus processes are running after you used the uninstaller tool and rebooted? screen shots of the event log and task manager would be helpful.

  9. #9
    New ROGer Array
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    So I ran the uninstaller twice, rebooted after each, no related errors in the Event Viewer.

    Click image for larger version. 

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    Do any of these standout? Should be removed? Any that are missing?

  10. #10
    New ROGer Array
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    Sep 2021
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    So now when I press the ASUS key (the one that looks like an eye?) I will see this message pop up:

    Click image for larger version. 

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