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Armoury Crate 5.0.10.0 cannot view ROG Claymore II keyboard settings

cainhs
Level 7

‎12-19-2021 10:20 PM - last edited on ‎03-05-2024 06:47 PM by Community Admin

Finally able to update Armoury Crate and open Armoury Crate.
Need to use the Uninstall tool and install using the latest installer.

However Claymore 2 is not detected in the menu.

91161

Item Version
---- -------
Armoury Crate UWP App 5.0.10.0
ROG Live Service 1.3.8.0
AURA Service (Lighting Service) 3.05.29
Armoury Crate lite service 5.0.8
AacVGA 0.0.4.3
ASUS AURA Extension Card HAL 1.1.0.13
ASUS Keyboard HAL 1.1.69.0
ASUS AIOFan HAL 1.1.40.0
KingstonDram 1.1.12
ASUS AURA Motherboard HAL 1.2.7.0
ENE RGB HAL 1.1.37.0
AURA DRAM Component 1.1.16
Patriot Viper DRAM RGB 1.0.9.2
PHISON HAL 1.0.9.0
Patriot Viper M2 SSD RGB 1.0.6.4
WD_BLACK AN1500 1.0.14.0
ENE_EHD_M2_HAL 1.0.9.1
Universal Holtek RGB DRAM 1.0.0.2
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cainhs
Level 7

‎12-19-2021 11:20 PM

Added the log file based on Armoury Crate Lite Log Tool
(https://www.asus.com/support/FAQ/1041654#1-3.%20Troubleshoot)

Log files here:
https://1drv.ms/u/s!AtubDyorzRyGhY0Sz1F3rDE8f0U-WA?e=Jn6OmK
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cainhs
Level 7

‎12-20-2021 01:54 AM

I found the workaround.
Everytime we launch the Amoury Crate app, it will crash the ArmouryCrate.Service.exe
Event log as follows:

Faulting application name: ArmouryCrate.Service.exe, version: 5.0.7.0, time stamp: 0x619f337b
Faulting module name: CPUTypeCmdLib.dll, version: 0.0.0.0, time stamp: 0x60d5900d
Exception code: 0xc00000fd
Fault offset: 0x000000000000131b
Faulting process ID: 0xa9d4
Faulting application start time: 0x01d7f583ebafa69d
Faulting application path: C:\Program Files\ASUS\ARMOURY CRATE Lite Service\ArmouryCrate.Service.exe
Faulting module path: C:\Program Files\ASUS\ARMOURY CRATE Lite Service\HWComponentPlugin\CPUTypeCmdLib.dll
Report ID: 08e06f87-4021-4c70-aa9a-8c40ddb20bcb
Faulting package full name:
Faulting package-relative application ID:

To ensure all the services are up, in Windows > Services.msc > ARMOURY CRATE Service
Go to Properties > Recovery tab > Subsequent Failure > Restart the Service
Click "OK"

Pray that subsequent update for "ARMOURY CRATE Service" fix this issue.
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