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  1. #121
    ROG Enthusiast Array SubiXT PC Specs
    SubiXT PC Specs
    MotherboardAsus ROG Crosshair Dark Hero (WI-FI)
    ProcessorAMD Ryzen 9 5950X
    Memory (part number)BL2K16G36C16U4BL
    Graphics Card #1ASUS ROG 3080 TI
    MonitorLG UltraGear
    CPU CoolerArctic Liquid Freezer II 360 ARGB
    CaseCorsair 7000D
    Power SupplyCorsair 1600
    OS Windows 11 Pro

    Join Date
    May 2020
    Reputation
    56
    Posts
    38

    Any new update on this? I am seeing many updates being released for a separate component within Armoury Crate, but my issue still stands. RGB memory is not being recognized.

  2. #122
    New ROGer Array ImpetuousRacer PC Specs
    ImpetuousRacer PC Specs
    MotherboardAsus ROG Crosshair VIII Extreme
    ProcessorAMD 5950X
    Memory (part number)G.SKILL Trident Z Royal Elite F4-3600C14Q-64GTESA
    Graphics Card #1Asus ROG Strix 3090 OC
    MonitorSamsung CRG9 C49RG90S 49"
    Storage #1FireCuda 530 4TB
    Storage #2FireCuda 530 4TB
    CPU CoolerNoctua NH-D15S chromax.black
    CaseCoolerMaster H500M
    Power SupplySeaSonic Prime TX-1000
    Keyboard Logitech MX Keys Mechanical (Linear)
    Mouse Logitech MX Master 3S
    Mouse Pad HyperX Fury S Pro XL
    Headset/Speakers Creative GigaWorks T20 Series II
    OS Microsoft Windows 11 Pro
    Network RouterUbqiuiti Dream Machine Pro SE

    Join Date
    Oct 2019
    Reputation
    10
    Posts
    22

    Crosshair VIII Extreme - Fresh install of Windows 11 & Armoury Crate. All updates applied.

    Memory device kit is NOT installed and Memory does NOT show up in Aura Creator (does show in Armoury Crate)
    I have a G.Skill Royal Elite kit. Also tried a fresh OS install with G.Skill Trident Z memory kit and same issue.


    This memory worked perfectly fine on Crosshair VIII Hero WiFi and Armoury Crate 4.2 - memory recognized, memory device kit installed.
    Is there a way to force install the memory device kit? Could you please fix this in update.

    Item Version
    ---- -------
    Armoury Crate UWP App 5.0.11.0
    ROG Live Service 1.3.10.0
    AURA Service (Lighting Service) 3.05.29
    Armoury Crate lite service 5.0.8
    ASUS AIOFan HAL 1.1.43.0
    ASUS AURA Extension Card HAL 1.1.0.13
    ASUS AURA Motherboard HAL 1.2.8.0
    ASUS FanCard HAL 1.0.6
    AacVGA 0.0.4.8
    KingstonDram 1.1.12
    AURA DRAM Component 1.1.16
    ENE RGB HAL 1.1.39.5
    ENE_EHD_M2_HAL 1.0.9.6
    PHISON HAL 1.0.9.0
    Patriot Viper DRAM RGB 1.0.9.2
    Patriot Viper M2 SSD RGB 1.0.6.5
    Universal Holtek RGB DRAM 1.0.0.2
    WD_BLACK AN1500 1.0.14.0

  3. #123
    New ROGer Array
    Join Date
    Sep 2021
    Reputation
    10
    Posts
    5

    Quote Originally Posted by MasterC@ROG View Post
    A new major release was just released.

    Suggest to uninstall Aura Sync software if already installed.

    Cores service updates:
    Armoury Crate Lite Service v5.0.8
    Armoury Crate Service v5.0.8
    AURA Service (Lighting Service) v3.05.29
    ROG Live Service v1.3.8.0
    Aura Service Add-on v0.0.21

    New features:
    Brand new UI - V3.0
    Added "Content Platform" - new feature for further animation, wallpaper, AniMe Matrix effects released.
    Added "Aura Wallpaper" as the dynamic wallpaper to extend the RGB lighting effects from devices to the screen.
    Added featured promotions
    Device pages added one-click "Scenario Profiles" shortcut.
    Support for colorful content in Motherboard AniMe Matrix model (ROG MAXIMUS Z690 EXTREME)

    Bug fixes & Enhancements:
    [Laptop] Added resoultion switch (UHD/FHD) in System Configuration (for compatible models only)
    [Laptop] Added "Backlight control" in System Configuration (for compatible models only) to switch between one-zone & multi-zone
    [Laptop] Renamed "HyperFan" as "Operating mode"
    [Laptop] Power comsumption enhancements
    [AIO Cooler] Fixed animation display issues
    [Motherboard] Fixed Dashboard info display issues
    [Mouse][Keyboard][Headset] Fixed power info display issues
    [Mouse] Enhanced the Surface Calibration configuration UI and flow
    UI enhancements
    Several other bugs fixes

    ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------


    We have a new method of reporting issues:
    1. Post a brief description of your issue in this thread (less than 50 words)
    2. Record and generate a log, change the extension from .LogE to .txt. Prepare some screenshots and photos if applicable.
    3. Complete the online form (need Gmail account): https://forms.gle/GbEPbp7drM9g3xyq8

    * If you do not have a Gmail account - complete this form: https://forms.gle/A4cD9oJnCGPjmMVSA
    * If recording a log is not possible - complete this form: https://forms.gle/ACvNvjH6zoCmyfGf6

    Forms MUST be completed and submitted in order to be processed.

    Log Collection Tool - Instructions
    First, check the Record log box to start recording
    Agree to the disclaimer
    Replicate the issue you are having
    Click on the Generate log data button
    Save the log file to a location of your choice.
    Stop the recording
    My anime matrix with zephyrus g14 2021 laptop keeps saying my laptop is not connected to the compatible device when i tried to download animations from content platform

  4. #124
    ROG Guru: Yellow Belt Array Terepin PC Specs
    Terepin PC Specs
    MotherboardROG STRIX B550-F GAMING
    ProcessorAMD Ryzen 5 5600X
    Memory (part number)F4-3200C14-8GFX
    Graphics Card #1ASUS TUF GeForce RTX 3070 Ti OC
    Sound CardSupremeFX S1220A
    MonitorLG 27GL850
    Storage #1Samsung 970 Evo Plus
    Storage #2Western-Digital WD Blue
    CPU CoolerNoctua NH-U14S
    CaseFractal Design Define R6
    Power SupplySeasonic Prime TX-850
    Keyboard Razer Huntsman V2 (Red Switch)
    Mouse Razer Basilisk V3
    Headset Razer BlackShark V2
    Mouse Pad Razer Gigantus V2
    OS Windows 11
    Network RouterASUS RT-AX58U
    Accessory #1 Razer Base Station V2 Chroma
    Accessory #2 Razer Mouse Bungee V2 Chroma

    Join Date
    Nov 2014
    Reputation
    10
    Posts
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    The latest 2.1.2.3 component update is causing motherboard ASUS NodeJS process high CPU usage after system restart. It can be fixed by killing the process which essentially restarts it.
    Last edited by Terepin; 01-20-2022 at 11:50 AM.

  5. #125
    New ROGer Array
    Join Date
    May 2021
    Reputation
    10
    Posts
    21

    Lightbulb wireless rog chrakram mouse help

    in my case, this version of the html for the wireless rog chrakram mouse causes that I can't visualize the functions inside the app, showing a black screen.

    Click image for larger version. 

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    Click image for larger version. 

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  6. #126
    New ROGer Array Jimbo93 PC Specs
    Jimbo93 PC Specs
    Laptop (Model)ABS Master Gaming PC
    MotherboardASUS Prime B560M-A AC
    ProcessorINTEL i5 10400F
    Memory (part number)G.SKILL F4-3200C16D-16GVKB x 2
    Graphics Card #1ASUS DUAL-RTX3060TI-O8G-V2
    Sound CardRealTek HD
    MonitorSAMSUNG 40" LCD
    Storage #1INTEL 660p NVMe SSD PEKNW512GB
    CPU CoolerTHERMALTAKE UX100 ARGB
    CaseTUF GAMING GT301
    Power SupplyASUS TUF GAMING BRONZE 650W
    Keyboard TUF GAMING K1
    Mouse TUF GAMING M3
    Headset/Speakers Cambridge Works PC
    OS Win 11 Pro 21H2 22000.652
    Accessory #1 Windows Feature Experience Pack 1000.22000.652.0

    Join Date
    Oct 2021
    Reputation
    82
    Posts
    543

    Quote Originally Posted by Terepin View Post
    The latest 2.1.2.3 component update is causing motherboard ASUS NodeJS process high CPU usage after system restart. It can be fixed by killing the process which essentially restarts it.
    What happens if you just let it run for awhile? I think its trying to do something important.

  7. #127
    ROG Guru: Yellow Belt Array Terepin PC Specs
    Terepin PC Specs
    MotherboardROG STRIX B550-F GAMING
    ProcessorAMD Ryzen 5 5600X
    Memory (part number)F4-3200C14-8GFX
    Graphics Card #1ASUS TUF GeForce RTX 3070 Ti OC
    Sound CardSupremeFX S1220A
    MonitorLG 27GL850
    Storage #1Samsung 970 Evo Plus
    Storage #2Western-Digital WD Blue
    CPU CoolerNoctua NH-U14S
    CaseFractal Design Define R6
    Power SupplySeasonic Prime TX-850
    Keyboard Razer Huntsman V2 (Red Switch)
    Mouse Razer Basilisk V3
    Headset Razer BlackShark V2
    Mouse Pad Razer Gigantus V2
    OS Windows 11
    Network RouterASUS RT-AX58U
    Accessory #1 Razer Base Station V2 Chroma
    Accessory #2 Razer Mouse Bungee V2 Chroma

    Join Date
    Nov 2014
    Reputation
    10
    Posts
    174

    Unlikely, since the device page fails to load until I kill the process.

  8. #128
    New ROGer Array Jimbo93 PC Specs
    Jimbo93 PC Specs
    Laptop (Model)ABS Master Gaming PC
    MotherboardASUS Prime B560M-A AC
    ProcessorINTEL i5 10400F
    Memory (part number)G.SKILL F4-3200C16D-16GVKB x 2
    Graphics Card #1ASUS DUAL-RTX3060TI-O8G-V2
    Sound CardRealTek HD
    MonitorSAMSUNG 40" LCD
    Storage #1INTEL 660p NVMe SSD PEKNW512GB
    CPU CoolerTHERMALTAKE UX100 ARGB
    CaseTUF GAMING GT301
    Power SupplyASUS TUF GAMING BRONZE 650W
    Keyboard TUF GAMING K1
    Mouse TUF GAMING M3
    Headset/Speakers Cambridge Works PC
    OS Win 11 Pro 21H2 22000.652
    Accessory #1 Windows Feature Experience Pack 1000.22000.652.0

    Join Date
    Oct 2021
    Reputation
    82
    Posts
    543

    Quote Originally Posted by Terepin View Post
    Unlikely, since the device page fails to load until I kill the process.
    So in my case, there was after the update a period of a few minutes maybe as long as 10 minutes after restarting, where the framework was taking cpu resources. I waited for it to end, probably some kind of compiling of software. Then after it ended that activity I launched armoury crate. Â*

  9. #129
    ROG Member Array
    Join Date
    Dec 2021
    Reputation
    10
    Posts
    8

    So, the app is now randomly failing, even on a fresh Windows 10 installation.
    The very last version 4.X.X.X.X was working so well.

    Click image for larger version. 

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  10. #130
    New ROGer Array Jimbo93 PC Specs
    Jimbo93 PC Specs
    Laptop (Model)ABS Master Gaming PC
    MotherboardASUS Prime B560M-A AC
    ProcessorINTEL i5 10400F
    Memory (part number)G.SKILL F4-3200C16D-16GVKB x 2
    Graphics Card #1ASUS DUAL-RTX3060TI-O8G-V2
    Sound CardRealTek HD
    MonitorSAMSUNG 40" LCD
    Storage #1INTEL 660p NVMe SSD PEKNW512GB
    CPU CoolerTHERMALTAKE UX100 ARGB
    CaseTUF GAMING GT301
    Power SupplyASUS TUF GAMING BRONZE 650W
    Keyboard TUF GAMING K1
    Mouse TUF GAMING M3
    Headset/Speakers Cambridge Works PC
    OS Win 11 Pro 21H2 22000.652
    Accessory #1 Windows Feature Experience Pack 1000.22000.652.0

    Join Date
    Oct 2021
    Reputation
    82
    Posts
    543

    Quote Originally Posted by JayRos View Post
    So, the app is now randomly failing, even on a fresh Windows 10 installation.
    The very last version 4.X.X.X.X was working so well.

    Click image for larger version. 

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    Not that much difference between last version of 4 and 5 I wouldn't think. When you fresh installed, did you install other asus utilities? Might be one that is needed for full function. Or you might need to install some VC++ libraries.

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