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kernolsz28 · ‎12-27-2021

I Don't remember this being a thing when I was on my z370 hero board but maybe I didn't pay attention but since switching to the z590 hero. I get a tiny crackle/pop ONLY at the beginning of certain sounds like system sounds or logging into a discord channel. Never music/games/any other audio. All is perfectly clean during playback. Only a slight sound at the beginning of those sounds. What could that be? I've checked all connections (z906 logitech system) and I run Optical output.

I have done both firmwares for optical and line out.

Just to be clear, no issues whats so ever during music/gaming/youtube etc. Only certain sounds like system sounds, or entering discord/error sounds within windows. at the very start when the first sound plays, after that its fine. I don't really understand what it is.

Thanks

STARRAIN_ROG · ‎12-27-2021

Hi kernolsz28,
Does it also occur on bios 1202 with bios all default settings?
Have you tried other optical or analog speakers?
In addition to the error sounds in windows, do you hear the click/pop/crackle sound while set up any settings in windows?
May I have the audio driver version and a video about the click/pop/crackle sound?
Thank you.

kernolsz28 · ‎12-27-2021

Hey there,

Im on bios 1007 which was the bios that was latest when I got the board and I added that. It's the only bios I have used.
I have not tried any other speakers. But If I plug headphones/earbuds into the console it still does that sound in them as well.
No crackle or pop sounds or anything while its either sitting there, or moving mouse around or changing settings. only during actual sound plyback at the very start of the sound for a split second.

I am on 6.3.9600.2307 which is the latest on the support page. I was on just the one prior to that as well and it did not make it better or worse.

Rocket_Scientis · ‎12-27-2021

https://rog.asus.com/forum/showthread.php?125652-Fed-up-with-the-ROG-STRIX-Z590-E-GAMING-WIFI-audio-...

kernolsz28 · ‎12-28-2021

I also get the crackle/pop with headphones also in the case audio jack .

I tried the suggestion of opening up my foobar app and pausing a song after I hit play. testing after that? I hear no issues. No crackles.pops/noise at the beginning of system sounds. So having something paused/loaded up waiting /in queue. It cancels the sound from happening because something is not "sleeping".

I hope this gets fixed without having to do this everytime

Nuckels · ‎12-28-2021

This is the same issue as a bunch of other posts including mine have. The audio is waking up and therefor you hear that crackle. If you got audio playing already it works fine.

STARRAIN_ROG · ‎12-28-2021

Hi kernolsz28,
Could you please update to bios 1202 with bios all default settings to see if you still hear crackle/pop sound?
May I have a video about the click/pop/crackle sound?
Thank you.

kernolsz28 · ‎12-29-2021

I Will get a video too you, and I just finished updating the bios to 1202 and it did not solve the issue, it's still there the exact same.

kernolsz28 · ‎12-29-2021

Here is a quick video, of joining discord channel. You can hear the click/pop At the very beginning of each join attempt.
https://imgur.com/Fq5arj3

STARRAIN_ROG · ‎12-29-2021

Hi kernolsz28,
Thank you so much for you video but I'm afraid my colleague and I don't hear the click/pop in the video.
Could you please record a video about no crackles/pops/noise of joining discord channel when it is not sleeping for comparing?
Or do you also encounter the click/pop sound on some windows system sounds?
May I double confirm you have checked it on bios 1202 with bios all default settings?
May I have the following information?
- the serial number of your motherboard via PM
- - the brand and the model name of CPU, RAM, graphics card, PSU
(Please check the specific model name of the RAM such as G.SKILL F5-6800U4040G16GX2-TZ5S.)
- OS version and OS build
Thank you.

Z590 click/pop/crackle sound