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  1. #41
    ROG Enthusiast Array KuraiShidosha PC Specs
    KuraiShidosha PC Specs
    MotherboardAsus ROG Maximus IX Hero
    ProcessorIntel i7 7700k 4.8Ghz
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    Quote Originally Posted by MasterC@ROG View Post
    Just want to reassure you guys that we are aware of the situation and a workaround will be available soon. Sorry for the inconvenience and thanks for your patience.
    I believe the problem is the DisplayPort Deep Sleep option needs to be disabled in the monitor's Firmware through the On Screen Display. I don't know if the PG32UQ doesn't have this option (the PG32UQX does) but I do know for a fact that the XG279Q lacks this option and I have the exact same problem as these guys have where sometimes the monitor is not detected during bootup because of this Deep Sleep option. My old PG279Q had the option to disable this setting and I never once had problems accessing the BIOS or seeing my screen during boot. Ever since switching to this XG279Q, I've been unable to access the BIOS and I'm 100% positive it's because of the Deep Sleep setting.

    Please, tell your engineers to add a firmware update for these monitors to ensure they have access to this setting as it greatly improves the usability of the product. Thank you.

    Here's my thread where I detail this problem and other users air their frustrations with it as well: https://rog.asus.com/forum/showthrea...363#post828363

  2. #42
    Administrator Array MasterC@ROG's Avatar
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    The firmware update is now available for download. Once done with the firmware update, perform a reset, then a pop-up will allow you to switch to standard mode.
    Click image for larger version. 

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    Download site: https://rog.asus.com/us/monitors/32-.../helpdesk_bios
    Direct file download: https://dlcdnets.asus.com/pub/ASUS/L...update_SOP.zip

    Alternatively, you can change the setting manually in the UI as well.
    Click image for larger version. 

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  3. #43
    ROG Enthusiast Array KuraiShidosha PC Specs
    KuraiShidosha PC Specs
    MotherboardAsus ROG Maximus IX Hero
    ProcessorIntel i7 7700k 4.8Ghz
    Memory (part number)G-Skill Ripjaws V 3200Mhz DDR4 16GB
    Sound CardCreative SoundBlaster X-Fi
    MonitorAcer P243w
    Storage #1Samsung 830 256GB
    Storage #2Western Digital Caviar Black 5TB 7200RPM
    CPU CoolerThermalright Ultra 120 Extreme
    CaseCooler Master HAF-X
    Power SupplyEVGA Supernova 850w Titanium
    Keyboard Corsair K95 RGB
    Mouse Logitech G502 Proteus Spectrum
    Headset/Speakers Logitech Z-5500
    OS Windows 10 Pro x64

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    Quote Originally Posted by MasterC@ROG View Post
    The firmware update is now available for download. Once done with the firmware update, perform a reset, then a pop-up will allow you to switch to standard mode.
    Click image for larger version. 

Name:	Power setting.jpg 
Views:	0 
Size:	910.7 KB 
ID:	93517

    Download site: https://rog.asus.com/us/monitors/32-.../helpdesk_bios
    Direct file download: https://dlcdnets.asus.com/pub/ASUS/L...update_SOP.zip

    Alternatively, you can change the setting manually in the UI as well.
    Click image for larger version. 

Name:	UI.jpg 
Views:	0 
Size:	310.4 KB 
ID:	93518
    MasterC did you see my post about the XG279Q also needing a similar firmware update too? The monitor cannot access BIOS or safe mode operating system screens because it is too slow to wake up from power saving features. Please let your engineers know this monitor desperately needs such a firmware update as well. Here's a thread I made over a year ago where we talk about this problem: https://rog.asus.com/forum/showthrea...363#post828363

  4. #44
    Administrator Array MasterC@ROG's Avatar
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    I have reported that issue, I'll keep you updated.

  5. #45
    ROG Enthusiast Array KuraiShidosha PC Specs
    KuraiShidosha PC Specs
    MotherboardAsus ROG Maximus IX Hero
    ProcessorIntel i7 7700k 4.8Ghz
    Memory (part number)G-Skill Ripjaws V 3200Mhz DDR4 16GB
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    Quote Originally Posted by MasterC@ROG View Post
    I have reported that issue, I'll keep you updated.
    It's officially been a month. Anything going on? I can't access BIOS and see boot sequence on this monitor because the power saving option makes it so slow to wake up that the graphics card ignores it during bootup.

  6. #46
    New ROGer Array darkcg PC Specs
    darkcg PC Specs
    MotherboardAsus ROG Maximus Z690 Hero
    ProcessorIntel Core i9 12900K
    Memory (part number)64GB (4x16GB) Corsair Dominator Platinum DDR5 5.200Mhz (SKU: CMT32GX5M2B5200C38))
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    Quote Originally Posted by KuraiShidosha View Post
    It's officially been a month. Anything going on? I can't access BIOS and see boot sequence on this monitor because the power saving option makes it so slow to wake up that the graphics card ignores it during bootup.
    The new v034 firmware solved the issue. With it, you can disable the deep sleep state, which fixes almos every problem regarding the video signal.

  7. #47
    ROG Enthusiast Array KuraiShidosha PC Specs
    KuraiShidosha PC Specs
    MotherboardAsus ROG Maximus IX Hero
    ProcessorIntel i7 7700k 4.8Ghz
    Memory (part number)G-Skill Ripjaws V 3200Mhz DDR4 16GB
    Sound CardCreative SoundBlaster X-Fi
    MonitorAcer P243w
    Storage #1Samsung 830 256GB
    Storage #2Western Digital Caviar Black 5TB 7200RPM
    CPU CoolerThermalright Ultra 120 Extreme
    CaseCooler Master HAF-X
    Power SupplyEVGA Supernova 850w Titanium
    Keyboard Corsair K95 RGB
    Mouse Logitech G502 Proteus Spectrum
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    OS Windows 10 Pro x64

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    Quote Originally Posted by darkcg View Post
    The new v034 firmware solved the issue. With it, you can disable the deep sleep state, which fixes almos every problem regarding the video signal.
    Yeah but that's for a different model monitor with the same problem. Mine is XG279Q and needs the same firmware solution, I called it over a year and a half ago. No monitor today should be released without these sleep options.

  8. #48
    Administrator Array MasterC@ROG's Avatar
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    Sorry for the wait, a solution is coming, may not be that soon but it's coming.

    Quote Originally Posted by KuraiShidosha View Post
    Yeah but that's for a different model monitor with the same problem. Mine is XG279Q and needs the same firmware solution, I called it over a year and a half ago. No monitor today should be released without these sleep options.

  9. #49
    ROG Enthusiast Array KuraiShidosha PC Specs
    KuraiShidosha PC Specs
    MotherboardAsus ROG Maximus IX Hero
    ProcessorIntel i7 7700k 4.8Ghz
    Memory (part number)G-Skill Ripjaws V 3200Mhz DDR4 16GB
    Sound CardCreative SoundBlaster X-Fi
    MonitorAcer P243w
    Storage #1Samsung 830 256GB
    Storage #2Western Digital Caviar Black 5TB 7200RPM
    CPU CoolerThermalright Ultra 120 Extreme
    CaseCooler Master HAF-X
    Power SupplyEVGA Supernova 850w Titanium
    Keyboard Corsair K95 RGB
    Mouse Logitech G502 Proteus Spectrum
    Headset/Speakers Logitech Z-5500
    OS Windows 10 Pro x64

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    Quote Originally Posted by MasterC@ROG View Post
    Sorry for the wait, a solution is coming, may not be that soon but it's coming.
    Cheers my friend

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