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  1. #21
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    Quote Originally Posted by Nate152 View Post
    Hi dooryan,

    Welcome to the ROG forum.

    Connect the dongle to a motherboard usb port, connect the cable to the ROG Falchion and connect to a motherboard usb port. Turn the ROG Falchion wireless switch on and try the update.

    Thank you for the response. I followed your instruction but the problem is still there. Actually, I am using a Zephyrus G14 Laptop with a ROG Claymore II keyboard not Falchion. Silly question: Is it required to use the authentic cable or i can just use any cable for the firmware updating to work?

  2. #22
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Maximus IX Code
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    Any usb-c cable should work but I'd use the one that came with the ROG Claymore II.

    Any success getting your Claymore II to update?

  3. #23
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    Quote Originally Posted by Nate152 View Post
    Any usb-c cable should work but I'd use the one that came with the ROG Claymore II.

    Any success getting your Claymore II to update?
    i tried the original cable and it does not work either.

  4. #24
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Maximus IX Code
    Processori7-7700k 5.2GHz Delidded
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    CaseThermaltake Armor+ VH6000
    Power SupplyPCP&C Turbo Cool 1200w
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    Thank you

    At this point, I will suggest to uninstall Armoury Crate with the uninstall tool, then reinstall Armoury Crate.

    Let the dongle connected and the Claymore II connected to your pc with the cable, set the keyboard wireless switch to on.

    Select your operating system then click show all, it's the second download.

    https://www.asus.com/supportonly/Arm...Desk_Download/

    After reinstalling Armoury Crate, go to the update center, at the top right click "check for updates".

  5. #25
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    Quote Originally Posted by Nate152 View Post
    Thank you

    At this point, I will suggest to uninstall Armoury Crate with the uninstall tool, then reinstall Armoury Crate.

    Let the dongle connected and the Claymore II connected to your pc with the cable, set the keyboard wireless switch to on.

    Select your operating system then click show all, it's the second download.

    https://www.asus.com/supportonly/Arm...Desk_Download/

    After reinstalling Armoury Crate, go to the update center, at the top right click "check for updates".
    Thank you for your help. But i think i will pass on this firmware update as the reinstallation might cause some troubles with the anime matrix. Last time it took me like 6 times to reinstall armoury crate to get it to function as normal.

  6. #26
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Maximus IX Code
    Processori7-7700k 5.2GHz Delidded
    Memory (part number)16GB G.Skill Trident Z - 3600MHz 16-16-16-36-2T
    Graphics Card #1Titan Xp - EKFC waterblock
    Graphics Card #2Titan Xp
    Sound CardROG SupremeFX 2015
    MonitorHP ZR30w
    Storage #1Toshiba VX500 256GB
    CPU CoolerSwiftech Apogee GTZ
    CaseThermaltake Armor+ VH6000
    Power SupplyPCP&C Turbo Cool 1200w
    Keyboard ROG Falchion NX / Strix Flare II
    Mouse ROG Chakram X/Chakram Core/Spatha X
    Headset ROG Delta S Animate
    Mouse Pad Steelseries Prism XL + ROG Scabbard II
    OS Windows 11 Home
    Accessory #1 Asus optical drive
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    All should go well if you use the Armoury Crate uninstall tool.

  7. #27
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    Sounds a crazy I know, but some people have had this issue when the cable isn't plugged in properly. It's something that you don't think of, and the side effect is update issues. Make sure the cable is plugged in properly.

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