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Thread: Keyboard Issue

  1. #1
    New ROGer Array
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    Angry Keyboard Issue

    Hello everyone,
    I have an Asus ROG G703GX desktop replacement laptop.
    I have had it since 2019, last year I started experiencing an issue with my keyboard, LED backlight, and the ROG logo at the back of the screen.
    as I boot the laptop, neither of these items start with the laptop and it takes a couple of minutes until they boot normally as nothing happened.
    Also, the problem progressed and now I can't even control the brightness of the LED using the hotkeys (I need to use Armoury crate to do so).
    I tried everything from software to hardware and still, nothing happened.
    Did anyone face the same issue before?

  2. #2
    New ROGer Array Jimbo93 PC Specs
    Jimbo93 PC Specs
    Laptop (Model)ABS Master Gaming PC
    MotherboardASUS Prime B560M-A AC
    ProcessorINTEL i5 10400F
    Memory (part number)G.SKILL F4-3200C16D-16GVKB x 2
    Graphics Card #1ASUS DUAL-RTX3060TI-O8G-V2
    Sound CardRealTek HD
    MonitorSAMSUNG 40" LCD
    Storage #1INTEL 660p NVMe SSD PEKNW512GB
    CPU CoolerTHERMALTAKE UX100 ARGB
    CaseTUF GAMING GT301
    Power SupplyASUS TUF GAMING BRONZE 650W
    Keyboard TUF GAMING K1
    Mouse TUF GAMING M3
    Headset/Speakers Cambridge Works PC
    OS Win 11 Pro 21H2 22000.652
    Accessory #1 Windows Feature Experience Pack 1000.22000.652.0

    Join Date
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    Quote Originally Posted by rabso1997 View Post
    Hello everyone,
    I have an Asus ROG G703GX desktop replacement laptop.
    I have had it since 2019, last year I started experiencing an issue with my keyboard, LED backlight, and the ROG logo at the back of the screen.
    as I boot the laptop, neither of these items start with the laptop and it takes a couple of minutes until they boot normally as nothing happened.
    Also, the problem progressed and now I can't even control the brightness of the LED using the hotkeys (I need to use Armoury crate to do so).
    I tried everything from software to hardware and still, nothing happened.
    Did anyone face the same issue before?
    Hi rabso,
    I don't have that type of system, so just general questions that might shed some light. Have you looked at all in windows event logs, especially Application Event log maybe also System Log, for any indication of programs crashing? Second question, if you open the windows task manager and select details tab and sort Name column alphabetically, do you find a process running called AsusCertService.exe? Hopefully someone have more info for you but in the meantime these answers may provide some clues.

    Crashing programs will create error events, but not all error events are significant, so we are looking for ones that involve asus software mostly.
    Last edited by Jimbo93; 01-08-2022 at 07:30 PM.

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