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  1. #1
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    Games crashing randomly (nvlddmkm) No BSOD Z690 Maximus Extreme

    Hey everyone, i recently upgraded my build and noticed playing some games randomly will crash back to the my desktop. Sometimes it happens after 10 hours and sometimes it happens in 30 minutes. It's happened on multiple games, insurgency sandstorm, COD Warzone, BF2042, Halo, New World. When looking into Event Viewer i see these errors : "Nvlddmkm stopped responding but recovered" or something along those lines. I've done a number of things so far and wanting to know what to do or where to go next? My computer has not been overclocked and everything is at stock settings.

    My specs are :

    Asus z690 Maximus Extreme

    Asus rog strix 3090 OC (White Edition)

    GSkill Trident 5600 36cl 16gbx2

    1000 EVGA P2 PSU

    i9-12900k

    nzxt aio z73

    970 Evo Plus NVME SSD in M_2_2 slot

    idle temps: 26c-30c CPU 32-38 GPU

    On Load Temps: 40-50c CPU 60-74c GPU

    First time using Windows 11

    I originally thought it was my RAM as i read online that XMP was causing crashing issues with DDR5 on z690 boards. I disabled XMP and ran at stock settings and it still happens. Other things i have tried:



    - Used DDU and used old Nvidia Driver (currently trying 497.09, still having issues)

    - Completely wiped Armory Crate using revo uninstaller ( read online it causes a mess sometimes )

    - Updated ASUS Bios 2 times ( Most recent one was on 1/5/2021 )

    -Made sure everything was updated ( looking at intel website, making sure windows update has everything downloaded)

    Anyone have any ideas?
    Last edited by fpas1992; 01-10-2022 at 07:50 PM.

  2. #2
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    Hi fpas1992,
    Do you mean the games would be closed themselves?
    Is windows update up to date?
    May I double confirm it still occurs on bios 0811 with bios all default settings?
    Have you tried NVIDIA GeForce Game Ready Drivers V472.12 from our support site?
    https://rog.asus.com/graphics-cards/...pdesk_download
    Thank you.

  3. #3
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    Same Problem

    Hi,
    I can confirm I have this problem aswell on a brand new build. I have the same Motherboard and CPU, and also a 3090. My config:
    CPU: 12900K
    RAM: Corsair Vengence DDR5 5200Mhz 2x16GB (CMK32GX5M2B5200C38) [installed in A2 and B2 DIMM slots]
    Motherboard: ASUS ROG Maximus Z690 Extreme
    GPU: EVGA 3090 Kingpin [installed in PCIEX16(G5)_1 slot]
    PSU: EVGA SuperNova 1600W
    HardDrive: 1TB Samsung 980 PRO NVMe [installed in M.2_2] and 2TB Samsung 980 PRO NVMe [installed in M.2_3]
    OS: Windows 10 Pro 64bit installed on C:\ Games installed on D:\

    Symptoms: All games crash to desktop with no error after 5-20 minutes of playing. Halo Infinite crashes the fastest.
    I've tested GTA5, Halo Infinite, Battlefield 4.

    Windows error reports: I get 2 different faulting modules logged in the event viewer:
    1. Nvidia Driver Crash
    Faulting application name: HaloInfinite.exe, version: 6.10020.19048.0, time stamp: 0x61b2b778
    Faulting module name: nvwgf2umx.dll, version: 30.0.14.7212, time stamp: 0x613fdb99
    Exception code: 0xc0000005
    Fault offset: 0x000000000020296d
    Faulting process id: 0x1e50
    Faulting application start time: 0x01d808f89c1d169d
    Faulting application path: D:\Program Files (x86)\SteamLibrary\steamapps\common\Halo Infinite\HaloInfinite.exe
    Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_9be48e12ebceea24\nvwgf2umx.dll
    Report Id: ba1c0a2b-a66f-464a-8cf8-2f83aa7b963e

    2. Windows Kernal DLL Crash:
    Faulting application name: HaloInfinite.exe, version: 6.10020.19048.0, time stamp: 0x61b2b778
    Faulting module name: KERNELBASE.dll, version: 10.0.19041.1387, time stamp: 0x0b9a844a
    Exception code: 0xe343000a
    Fault offset: 0x0000000000034f69
    Faulting process id: 0x8c4
    Faulting application start time: 0x01d808f3bf54581c
    Faulting application path: D:\Program Files (x86)\SteamLibrary\steamapps\common\Halo Infinite\HaloInfinite.exe
    Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
    Report Id: 272e840f-0821-4f67-b035-a8bd91986c36

    BIOS settings are all default or auto for EVERYTHING except CPU fan set to "turbo" profile. No overclock, no XMP
    BIOS version is now 0811 (from Jan 5th 2022)
    CPU temperatures are at 35-45C while playing games and nothing over 80C while stress testing.

    What I have tried so far:

    1. Updating BIOS: this was the first thing I did, this actually did help. Before updating the bios to 0811, Games would crash almost instantly and I couldn't get through a single run of 3DMark Time Spy. After updating BIOS I can now pass 3DMark stress tests and IntelBurnTest.

    2. Memtest86: Tested both RAM sticks and with each stick installed in A2 slot individually, they all pass with no errors every time.

    3. Swapping ram to a different brand: I installed a G.Skill 6000Mhz ddr5 2x16GB C36 kit. No change.

    4. ROG RealBench Stress test (this fails with instability sometimes) no result is generated but windows event view shows:
    Faulting application name: LuxMark.exe, version: 0.0.0.0, time stamp: 0x55e59579
    Faulting module name: MSVCR120.dll, version: 12.0.21005.1, time stamp: 0x524f83ff
    Exception code: 0xc0000409
    Fault offset: 0x0000000000074a30
    Faulting process id: 0x2f50
    Faulting application start time: 0x01d808e3577f8b07
    Faulting application path: C:\Users\User\Desktop\RealBench\luxmark\LuxMark.ex e
    Faulting module path: C:\Users\User\Desktop\RealBench\luxmark\MSVCR120.d ll
    Report Id: 57573209-bda6-40df-9c08-2477d796935d

    5. Increasing memory voltages: No change.

    6. Re-install OS: No change.

    7. Downgrading GPU Driver to v472.12 this helped, for a bit, and then I tweaked the graphics settings and now I'm crashing again. I can't fix it by rolling back changes to graphics settings, it still crashes.

    I am at my wit's end. I'm going to try swapping out my GPU with a spare and I have ordered a new Power Supply to test. If it's not either of those it's maye the CPU or the Motherboard. This is getting really expensive and there are still shortages of everything. Please help me.
    Last edited by OldManDan; 01-14-2022 at 04:28 AM.

  4. #4
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    Hi OldManDan,
    Do you also get "Nvlddmkm stopped responding but recovered" error when games crashed in event viewer?
    May I have the following information?
    - the serial number of your motherboard via PM
    - Os version and OS build
    - the version of the crashing games
    Thank you.

  5. #5
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    Hi STARRAIN,

    I did see a crash mentioning nvlddmkm at least once but that was before I re-installed my OS. I dont see that particular error anymore.

    Windows 10 Version: 21H2
    Windows 10 Build: 19044.1466

    The game that I am testing and is crashing is Halo Infinite
    Version: 6.10020.19048.0
    App ID: 1240440
    Build ID: 7861287

    I have a progress update on this.

    After updating to the latest NVidia driver, I tried to play and actually was able to play for 30 min without a crash. I then changed the graphics settings and restarted the game. The game then crashed repeatedly on level loading. (not during gameplay like usual, but at the main menu while loading a level) I could not fix it by reverting the changes made to the graphics options.
    I then deleted 2 folders:
    C:\Users\User\AppData\Local\NVIDIA
    C:\Users\User\AppData\Local\HaloInfinite

    When I restarted the game afterwards I was able to load the level again, and did not crash for at least 25 minutes.
    Is this a hard drive problem? Were cached files being corrupted?

    I was then following another thread about WHEA errors related to the NVMe storage drives. This thread was also discussing random crashes.
    https://rog.asus.com/forum/showthrea...ve-not-working

    I checked my event viewer and saw similar errors so I disabled PCI Express power management. After doing so, my games still crashed.
    Then I thought if the hard drive wasnt working right, maybe windows and the drivers did not install correctly?

    So I completely re-installed windows after formatting the drives. I have not had a crash since, and have been able to play for at least 70 minutes straight. It looks like this "Power-management" feature is starving the drives for power and causing a cascade of issues that look like RAM, CPU, or GPU problems.

    I'll report back if I get more crashes but so far so good.
    Last edited by OldManDan; 01-18-2022 at 06:15 AM.

  6. #6
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    Hi OldManDan,
    Thank you for your reply.
    Is PCI Express power management enabled or disabled after format the drives and completely reinstall windows?
    other bios settings are all default except CPU fan set to "turbo" profile?
    Thank you.

  7. #7
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    Quote Originally Posted by STARRAIN@ROG View Post
    Hi OldManDan,
    Thank you for your reply.
    Is PCI Express power management enabled or disabled after format the drives and completely reinstall windows?
    other bios settings are all default except CPU fan set to "turbo" profile?
    Thank you.
    Yes, under Advanced/Platform Misc Configuration, PCI Express Native Power Management = Disabled
    I did the before wiping my drives and re-installing OS. I kept it disabled afterward as well.

    I have an unrelated question: The ROG Maximus Z690 Extreme has 2 PCIEX16 slots that are the same correct?
    The manual states that PCIX16(G5)_2 shares bandwidth with the M.2_1 slot, so I only installed NVMe drives in M.2_2 and M.2_3 (while M.2_1 is empty)
    Does it matter which slot I install my GPU in? Would installing my GPU in the bottom slot affect performance?
    Miniatura de Adjuntos Miniatura de Adjuntos Capture.JPG  

    Last edited by OldManDan; 01-19-2022 at 01:33 AM.

  8. #8
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    Hi OldManDan,
    If you don't use M.2_1 slot, it is okay to install the graphics card in PCIX16(G5)_1 or PCIX16(G5)_2, but we recommend to install in PCIX16(G5)_1.
    Thank you.

  9. #9
    ROG Enthusiast Array Simk1n PC Specs
    Simk1n PC Specs
    MotherboardAsus ROG Maximus Z690 Apex
    ProcessorIntel Core i9-12900K
    Memory (part number)32GB Team Group Delta DDR5 6200Mhz
    Graphics Card #1NVIDIA RTX 3090 Founders Edition
    Sound CardSound Blaster AE-9
    MonitorAOC AG322QC4
    Storage #1Samsung 980 PRO 2TB + 980 1TB
    Storage #2Samsung 970 Evo Plus 2TB +970 EVO 1TB
    CPU CoolerCorsair H170i Elite LCD 420mm
    CaseNZXT Phantom 820 White
    Power SupplyEVGA SuperNOVA G2 1600W
    Keyboard Steelseries Apex 350
    Mouse Logitech G9x
    Headset Beyerdynamic DT 1770 PRO + Philips X2HR
    Mouse Pad Mionix Sargas 900
    Headset/Speakers Logitech Z623
    OS Windows 11 Pro
    Network RouterAsus RT-AC3200

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    I have the excact same issue with the same errors in event viewer.

    i9-12900K
    Team Group DDR5 6200Mhz
    NVIDIA RTX 3090 Founders Edition
    Asus Z690 Apex
    Samsung 980 PRO 2TB (OS Drive) 980 1TB , 970 EVO Plus 2TB and a 970 EVO 1TB drive. So Four NVMe drives.
    EVGA G2 1600W
    Windows 11 Pro

    Have not played many games since i build it late december, but Fortnite and CS:GO is not crashing to desktop, but BF4 is, sometimes i can play for a while, other times not.

    No bsod, it either just exit/crash to desktop, or it will freeze for a few seconds before im back at desktop. At Battlelog it says i'm still ingame and playing.

    Faulting application name: bf4.exe, version: 1.8.2.48475, time stamp: 0x58ab1cc0
    Faulting module name: bf4.exe, version: 1.8.2.48475, time stamp: 0x58ab1cc0
    Exception code: 0xc0000005
    Fault offset: 0x00000000008cc28f
    Faulting process id: 0x413c
    Faulting application start time: 0x01d86de2c2964fba
    Faulting application path: C:\Program Files (x86)\Origin Games\Battlefield 4\bf4.exe
    Faulting module path: C:\Program Files (x86)\Origin Games\Battlefield 4\bf4.exe
    Report Id: 33e63401-ada4-43e2-80e2-2564a4a656f2
    Faulting package full name:
    Faulting package-relative application ID:
    Faulting application name: bf4.exe, version: 1.8.2.48475, time stamp: 0x58ab1cc0
    Faulting module name: nvwgf2umx.dll, version: 30.0.15.1277, time stamp: 0x6272de84
    Exception code: 0xc0000005
    Fault offset: 0x0000000000b89076
    Faulting process id: 0x6798
    Faulting application start time: 0x01d86ddddc654275
    Faulting application path: C:\Program Files (x86)\Origin Games\Battlefield 4\bf4.exe
    Faulting module path: C:\Windows\System32\DriverStore\FileRepository\nv_ dispig.inf_amd64_d5d5b9f929f4cb65\nvwgf2umx.dll
    Report Id: f01329b4-2797-469e-8598-08076b93c54f
    Faulting package full name:
    Faulting package-relative application ID:
    Last edited by Simk1n; 05-22-2022 at 05:27 PM.

  10. #10
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    Hi Simk1n,
    Does it also occur on bios 1403 with bios all default settings?
    Have you reinstalled BF4?
    Thank you.

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