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  1. 01-13-2022 07:53 PM #1
    theandies
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    Armoury Crate doesn't recognize audio drivers

    I apologize in advance. I posted this in my laptops subforum and am not getting any responses.

    GA503QR Realtek audio drivers:
    The drivers are installed and working properly but when I go into Armoury Crate/system/audio I get this message. I've reloaded the drivers and Armoury Crate a few times but it won't fix this.

    Last edited by theandies; 01-13-2022 at 07:56 PM.
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  2. 01-13-2022 08:15 PM #2
    Jimbo93
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    Laptop (Model)ABS Master Gaming PC
    MotherboardASUS Prime B560M-A AC
    ProcessorINTEL i5 10400F
    Memory (part number)G.SKILL F4-3200C16D-16GVKB x 2
    Graphics Card #1ASUS DUAL-RTX3060TI-O8G-V2
    Sound CardRealTek HD
    MonitorSAMSUNG 40" LCD
    Storage #1INTEL 660p NVMe SSD PEKNW512GB
    CPU CoolerTHERMALTAKE UX100 ARGB
    CaseTUF GAMING GT301
    Power SupplyASUS TUF GAMING BRONZE 650W
    Keyboard TUF GAMING K1
    Mouse TUF GAMING M3
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    Quote Originally Posted by theandies View Post
    I apologize in advance. I posted this in my laptops subforum and am not getting any responses.

    GA503QR Realtek audio drivers:
    The drivers are installed and working properly but when I go into Armoury Crate/system/audio I get this message. I've reloaded the drivers and Armoury Crate a few times but it won't fix this.

    Hi, first thought is what do you see in windows device manager? Are there any devices with yellow mark? Â*
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  3. 01-13-2022 08:27 PM #3
    Jimbo93
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    Jimbo93 PC Specs
    Laptop (Model)ABS Master Gaming PC
    MotherboardASUS Prime B560M-A AC
    ProcessorINTEL i5 10400F
    Memory (part number)G.SKILL F4-3200C16D-16GVKB x 2
    Graphics Card #1ASUS DUAL-RTX3060TI-O8G-V2
    Sound CardRealTek HD
    MonitorSAMSUNG 40" LCD
    Storage #1INTEL 660p NVMe SSD PEKNW512GB
    CPU CoolerTHERMALTAKE UX100 ARGB
    CaseTUF GAMING GT301
    Power SupplyASUS TUF GAMING BRONZE 650W
    Keyboard TUF GAMING K1
    Mouse TUF GAMING M3
    Headset/Speakers Cambridge Works PC
    OS Win 11 Pro 21H2 22000.652
    Accessory #1 Windows Feature Experience Pack 1000.22000.652.0
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    Quote Originally Posted by Jimbo93 View Post
    Hi, first thought is what do you see in windows device manager? Are there any devices with yellow mark?
    follow up question: are all other asus utilities software for your notebook installed and working and is there a Realtek console app installed and working?

    What version is your bios and version of windows?*
    Last edited by Jimbo93; 01-13-2022 at 08:30 PM.
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  4. 01-13-2022 09:04 PM #4
    Jimbo93
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    Jimbo93 PC Specs
    Laptop (Model)ABS Master Gaming PC
    MotherboardASUS Prime B560M-A AC
    ProcessorINTEL i5 10400F
    Memory (part number)G.SKILL F4-3200C16D-16GVKB x 2
    Graphics Card #1ASUS DUAL-RTX3060TI-O8G-V2
    Sound CardRealTek HD
    MonitorSAMSUNG 40" LCD
    Storage #1INTEL 660p NVMe SSD PEKNW512GB
    CPU CoolerTHERMALTAKE UX100 ARGB
    CaseTUF GAMING GT301
    Power SupplyASUS TUF GAMING BRONZE 650W
    Keyboard TUF GAMING K1
    Mouse TUF GAMING M3
    Headset/Speakers Cambridge Works PC
    OS Win 11 Pro 21H2 22000.652
    Accessory #1 Windows Feature Experience Pack 1000.22000.652.0
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    Quote Originally Posted by Jimbo93 View Post
    follow up question: are all other asus utilities software for your notebook installed and working and is there a Realtek console app installed and working?

    What version is your bios and version of windows?*
    3rd question: when you uninstalled and reinstalled ACrate you just use the asus tools no special actions procedures? Did the asus uninstaller and installer proceed normally and report success?
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  5. 01-13-2022 10:31 PM #5
    Jimbo93
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    Jimbo93 PC Specs
    Laptop (Model)ABS Master Gaming PC
    MotherboardASUS Prime B560M-A AC
    ProcessorINTEL i5 10400F
    Memory (part number)G.SKILL F4-3200C16D-16GVKB x 2
    Graphics Card #1ASUS DUAL-RTX3060TI-O8G-V2
    Sound CardRealTek HD
    MonitorSAMSUNG 40" LCD
    Storage #1INTEL 660p NVMe SSD PEKNW512GB
    CPU CoolerTHERMALTAKE UX100 ARGB
    CaseTUF GAMING GT301
    Power SupplyASUS TUF GAMING BRONZE 650W
    Keyboard TUF GAMING K1
    Mouse TUF GAMING M3
    Headset/Speakers Cambridge Works PC
    OS Win 11 Pro 21H2 22000.652
    Accessory #1 Windows Feature Experience Pack 1000.22000.652.0
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    4th question: can you please check windows event log application/system logs for any errors related to armoury crate or audio services.
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  6. 01-17-2022 10:36 PM #6
    theandies
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    Thanks for the response Jim. I'll check all that on my next day off. I work 12 hour night shift so when I'm on shift I don't have any free time. I'll let you know the results so maybe it can help someone else in the future. BTW its a Zephyrus G15 503QR
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  7. 01-22-2022 09:48 PM #7
    theandies
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    Checked everything Windows etc. and all is OK. AC still throws up that message. Oh well I guess. Not sure what AC does for audio anyway. No big loss. I guess
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