Results 1 to 8 of 8
  1. #1
    ROG Member Array emkdrl07 PC Specs
    emkdrl07 PC Specs
    Laptop (Model)ASUS
    MotherboardMSI MEG X570 ACE
    ProcessorAMD Ryzen 5 3600X
    Memory (part number)G-SKILL TRİDENT Z NEO DDR4-3600Mhz 16GB
    Graphics Card #1MSI RTX 3070 GAMING X TRIO
    MonitorSamsung Odyssey G7 32"
    CPU CoolerMSI MPG CoreLiquid K240
    CaseASUS ROG Strix Helios
    Power SupplyASUS ROG Thor 850W 80+ Platinium RGB
    Keyboard ASUS Claymore II
    Mouse Corsair Dark Core RGB SE
    Headset Steelseries Arctis Pro Wireless
    Mouse Pad Corsair MM1000 Qi

    Join Date
    Dec 2014
    Reputation
    10
    Posts
    9

    ASUS Claymore II Numpad sometimes works unstable

    Hey, i had updated clearly the the keyboard with armoury crate, but i have a problem. Sometimes the numpad light turns on by itself when the keyboard goes into power save mode even if the computer is turned off. I mean other part lights is off, numpad light stays on. I would appreciate if you let the software team know.

    My PC System;
    CPU: AMD Ryzen 5 3600X
    OS: Windows 11 21H2

    Armoury Crate;
    UWP: v5.0.11.0
    Aura Set: 20210127
    HAL: 1.1.69.0
    HTML: 2.12.09
    Device SDK: 2.01.26
    Manufacturer software: 20.12.01
    Miniatura de Adjuntos Miniatura de Adjuntos 20220120_153555.jpg  


  2. #2
    Moderator Array
    Join Date
    Apr 2019
    Reputation
    51
    Posts
    1,380

    Hi emkdrl07,
    Do you mean even if the computer is shutdown(with PSU connected), numpad light stays on and other part lights is off?
    Did it occur after Armoury Crate update or keyboard FW update?
    Please check keyboard FW update in device page and the items in update center all up to date.
    If it still occurs after update, have you connected to other computer but the issue still occurs?
    Please share me screenshots in keyboard FW update and update center page.
    Is the OS build 22000.438?
    May I have the serial number of the keyboard via PM?
    Thank you.

  3. #3
    ROG Member Array emkdrl07 PC Specs
    emkdrl07 PC Specs
    Laptop (Model)ASUS
    MotherboardMSI MEG X570 ACE
    ProcessorAMD Ryzen 5 3600X
    Memory (part number)G-SKILL TRİDENT Z NEO DDR4-3600Mhz 16GB
    Graphics Card #1MSI RTX 3070 GAMING X TRIO
    MonitorSamsung Odyssey G7 32"
    CPU CoolerMSI MPG CoreLiquid K240
    CaseASUS ROG Strix Helios
    Power SupplyASUS ROG Thor 850W 80+ Platinium RGB
    Keyboard ASUS Claymore II
    Mouse Corsair Dark Core RGB SE
    Headset Steelseries Arctis Pro Wireless
    Mouse Pad Corsair MM1000 Qi

    Join Date
    Dec 2014
    Reputation
    10
    Posts
    9

    Answer 1: Yes, i mean even if the computer is shutdown(with PSU connected), numpad light stays on and other part lights is off.
    Answer 2: I dont know, because I updated before using the product.
    Answer 3: Yes, keyboard FW update in device page and the items in update center all up to date.
    Answer 4: Yes it still occur after update. i dont have connected to other computer because sometimes it happens sometimes it doesn't happen I can't wait for it.
    Answer 5: Yes, i share it(my keyboard FW update and update center page) in this message.
    Answer 6: My OS build is 22000.434.
    Answer 7: I share you my serial number via PM.
    Thank you.
    Answer 8: Youre wellcome.
    PS: There is a new update today and I just updated it. I will follow up, and let you know if the problem repeats.

    Answer 5:
    Click image for larger version. 

Name:	Ekran görüntüsü 2022-01-21 204551.jpg 
Views:	0 
Size:	207.6 KB 
ID:	91852

  4. #4
    Moderator Array
    Join Date
    Apr 2019
    Reputation
    51
    Posts
    1,380

    Hi emkdrl07,
    Thank you for your reply.
    If the issue still occurs after the new update, may I have a new screenshot in update center page with English?
    Please also check the keyboard FW and capture a screenshot in device page.
    https://www.asus.com/support/FAQ/1039529/
    Thank you.

  5. #5
    ROG Member Array emkdrl07 PC Specs
    emkdrl07 PC Specs
    Laptop (Model)ASUS
    MotherboardMSI MEG X570 ACE
    ProcessorAMD Ryzen 5 3600X
    Memory (part number)G-SKILL TRİDENT Z NEO DDR4-3600Mhz 16GB
    Graphics Card #1MSI RTX 3070 GAMING X TRIO
    MonitorSamsung Odyssey G7 32"
    CPU CoolerMSI MPG CoreLiquid K240
    CaseASUS ROG Strix Helios
    Power SupplyASUS ROG Thor 850W 80+ Platinium RGB
    Keyboard ASUS Claymore II
    Mouse Corsair Dark Core RGB SE
    Headset Steelseries Arctis Pro Wireless
    Mouse Pad Corsair MM1000 Qi

    Join Date
    Dec 2014
    Reputation
    10
    Posts
    9

    Hey man, firstly thank you interested with me. But my problem persists after new update. It's really annoying. The keyboard goes into power saving mode and the numpad side turns on by itself even though the computer is off. While I was at work, my wife called me because keyboard opened on its own. When it is turned on that way, the numpad keys do not press. i have added youtube link about my problem.
    Click image for larger version. 

Name:	Asus Claymore II Numpad Problems with english.jpg 
Views:	0 
Size:	205.0 KB 
ID:	92065

    Video about my problem
    https://youtu.be/PrChyidcO5U

  6. #6
    Moderator Array
    Join Date
    Apr 2019
    Reputation
    51
    Posts
    1,380

    Hi emkdrl07,
    Thank you for your feedback and video.
    I'll consult our tech team more about this.

  7. #7
    ROG Member Array emkdrl07 PC Specs
    emkdrl07 PC Specs
    Laptop (Model)ASUS
    MotherboardMSI MEG X570 ACE
    ProcessorAMD Ryzen 5 3600X
    Memory (part number)G-SKILL TRİDENT Z NEO DDR4-3600Mhz 16GB
    Graphics Card #1MSI RTX 3070 GAMING X TRIO
    MonitorSamsung Odyssey G7 32"
    CPU CoolerMSI MPG CoreLiquid K240
    CaseASUS ROG Strix Helios
    Power SupplyASUS ROG Thor 850W 80+ Platinium RGB
    Keyboard ASUS Claymore II
    Mouse Corsair Dark Core RGB SE
    Headset Steelseries Arctis Pro Wireless
    Mouse Pad Corsair MM1000 Qi

    Join Date
    Dec 2014
    Reputation
    10
    Posts
    9

    Quote Originally Posted by STARRAIN@ROG View Post
    Hi emkdrl07,
    Thank you for your feedback and video.
    I'll consult our tech team more about this.
    Hey man, thanks.

  8. #8
    Moderator Array
    Join Date
    Apr 2019
    Reputation
    51
    Posts
    1,380

    Hi emkdrl07,
    Please help to check the PM.
    Thank you.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •