Claymore II firmware update fails (doesn't recognize keyboard?)

[luca.travelli@]

I installed keyboard on notebook installed Armory Create same error does not update firmware
on my pc maximus xi windows 11 motherboard the same
changed usb ports removed installed software
deleted keyboard from device manager
nothing has given result
the keyboard is connected both usb and wireless dongle
thanks for your help

[Nate152]

Hi luca.travelli@

Welcome to the ROG forum.

Try it on your Maximus XI.

Go ahead and connect the dongle and the ROG claymore II with the cable, preferably to two motherboard usb ports, turn the switch on and try the update.

If it doesn't update, run the Armoury Crate Uninstall tool from the ASUS Support Center, select your operating system then click "Show All".

https://www.asus.com/supportonly/Arm...Desk_Download/

After running the uninstall tool, install Amoury Crate.

In Armoury Crate, go to the Update Center and click "Check for Updates" at the top right, it should let you perform the updates.

[luca.travelli@]

Hi luca.travelli@

Welcome to the ROG forum.

Try it on your Maximus XI.

Go ahead and connect the dongle and the ROG claymore II with the cable, preferably to two motherboard usb ports, turn the switch on and try the update.

If it doesn't update, run the Armoury Crate Uninstall tool from the ASUS Support Center, select your operating system then click "Show All".

https://www.asus.com/supportonly/Arm...Desk_Download/

After running the uninstall tool, install Amoury Crate.

In Armoury Crate, go to the Update Center and click "Check for Updates" at the top right, it should let you perform the updates.

thanks for your help
but it brought no result
the main pc i use the keyboard and with maximus xi motherboard
i tried with the hp notebook because i didn't know what to do anymore
I also tried your solution and moved the usb ports
the problem is not solved
if you have other ideas i'm here to try
thank you

[Nate152]

Have you tried uninstalling Armoury Crate with the uninstall tool and reinstalling?

[luca.travelli@]

Have you tried uninstalling Armoury Crate with the uninstall tool and reinstalling?

hi i used uninstaller armory crate
and new installation
strangely
I find myself 4 keyboard in device manager

[Nate152]

Thank you,

Device manager can be a little strange, my mouse shows up as a keyboard, there are no errors or problems so I just ignore it.

Do you have any errors in Device manager?

Were you able to update your ROG Claymore II?

[luca.travelli@]

Not have error in device manager all ok

[Nate152]

Great to hear all is well, thank you for reporting.

[emkdrl07]

hi, i bought asus claymore II red switch keyboard yesterday. The keyboard is very nice but the device does not update. I did everything you said. I uninstalled AC with Armory_Crate_Uninstall_Tool then reinstalled. I connecting the dongle to a usb port on your pc and connecting the ROG Claymore II to your pc with the cable. But the same annoying message. Please help me.

[Nate152]

Hi emkdr107

Welcome to the ROG forum.

Connect the dongle and the ROG Claymore II with cable to two motherboard usb ports.

Open device manager and click keyboards. Right click on all keyboards and select uninstall device.

Restart your pc and open Armoury Crate, does it let you perform the update?