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  1. #11
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    same problem but not solved

    I installed keyboard on notebook installed Armory Create same error does not update firmware
    on my pc maximus xi windows 11 motherboard the same
    changed usb ports removed installed software
    deleted keyboard from device manager
    nothing has given result
    the keyboard is connected both usb and wireless dongle
    thanks for your help

  2. #12
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Maximus IX Code
    Processori7-7700k 5.2GHz Delidded
    Memory (part number)16GB G.Skill Trident Z - 3600MHz 16-16-16-36-2T
    Graphics Card #1Titan Xp - EKFC waterblock
    Sound CardROG SupremeFX 2015
    MonitorHP ZR30w
    Storage #1Toshiba VX500 256GB
    CPU CoolerSwiftech Apogee GTZ
    CaseThermaltake Armor+ VH6000
    Power SupplyPCP&C Turbo Cool 1200w
    Keyboard ROG Falchion NX / Strix Flare II
    Mouse ROG Chakram X/Chakram Core/Spatha X
    Headset ROG Delta S Animate
    Mouse Pad Steelseries Prism XL + ROG Scabbard II
    OS Windows 11 Home
    Accessory #1 Asus optical drive
    Accessory #2 Koolance ERM-2K3U
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    Hi luca.travelli@

    Welcome to the ROG forum.

    Try it on your Maximus XI.

    Go ahead and connect the dongle and the ROG claymore II with the cable, preferably to two motherboard usb ports, turn the switch on and try the update.

    If it doesn't update, run the Armoury Crate Uninstall tool from the ASUS Support Center, select your operating system then click "Show All".

    https://www.asus.com/supportonly/Arm...Desk_Download/

    After running the uninstall tool, install Amoury Crate.

    In Armoury Crate, go to the Update Center and click "Check for Updates" at the top right, it should let you perform the updates.

  3. #13
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    Quote Originally Posted by Nate152 View Post
    Hi luca.travelli@

    Welcome to the ROG forum.

    Try it on your Maximus XI.

    Go ahead and connect the dongle and the ROG claymore II with the cable, preferably to two motherboard usb ports, turn the switch on and try the update.

    If it doesn't update, run the Armoury Crate Uninstall tool from the ASUS Support Center, select your operating system then click "Show All".

    https://www.asus.com/supportonly/Arm...Desk_Download/

    After running the uninstall tool, install Amoury Crate.

    In Armoury Crate, go to the Update Center and click "Check for Updates" at the top right, it should let you perform the updates.
    thanks for your help
    but it brought no result
    the main pc i use the keyboard and with maximus xi motherboard
    i tried with the hp notebook because i didn't know what to do anymore
    I also tried your solution and moved the usb ports
    the problem is not solved
    if you have other ideas i'm here to try
    thank you

  4. #14
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Maximus IX Code
    Processori7-7700k 5.2GHz Delidded
    Memory (part number)16GB G.Skill Trident Z - 3600MHz 16-16-16-36-2T
    Graphics Card #1Titan Xp - EKFC waterblock
    Sound CardROG SupremeFX 2015
    MonitorHP ZR30w
    Storage #1Toshiba VX500 256GB
    CPU CoolerSwiftech Apogee GTZ
    CaseThermaltake Armor+ VH6000
    Power SupplyPCP&C Turbo Cool 1200w
    Keyboard ROG Falchion NX / Strix Flare II
    Mouse ROG Chakram X/Chakram Core/Spatha X
    Headset ROG Delta S Animate
    Mouse Pad Steelseries Prism XL + ROG Scabbard II
    OS Windows 11 Home
    Accessory #1 Asus optical drive
    Accessory #2 Koolance ERM-2K3U
    Nate152's Avatar
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    Have you tried uninstalling Armoury Crate with the uninstall tool and reinstalling?

  5. #15
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    Quote Originally Posted by Nate152 View Post
    Have you tried uninstalling Armoury Crate with the uninstall tool and reinstalling?
    hi i used uninstaller armory crate
    and new installation
    strangely
    I find myself 4 keyboard in device manager

  6. #16
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Maximus IX Code
    Processori7-7700k 5.2GHz Delidded
    Memory (part number)16GB G.Skill Trident Z - 3600MHz 16-16-16-36-2T
    Graphics Card #1Titan Xp - EKFC waterblock
    Sound CardROG SupremeFX 2015
    MonitorHP ZR30w
    Storage #1Toshiba VX500 256GB
    CPU CoolerSwiftech Apogee GTZ
    CaseThermaltake Armor+ VH6000
    Power SupplyPCP&C Turbo Cool 1200w
    Keyboard ROG Falchion NX / Strix Flare II
    Mouse ROG Chakram X/Chakram Core/Spatha X
    Headset ROG Delta S Animate
    Mouse Pad Steelseries Prism XL + ROG Scabbard II
    OS Windows 11 Home
    Accessory #1 Asus optical drive
    Accessory #2 Koolance ERM-2K3U
    Nate152's Avatar
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    Thank you,

    Device manager can be a little strange, my mouse shows up as a keyboard, there are no errors or problems so I just ignore it.

    Do you have any errors in Device manager?

    Were you able to update your ROG Claymore II?

  7. #17
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    Not have error in device manager all ok

  8. #18
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Maximus IX Code
    Processori7-7700k 5.2GHz Delidded
    Memory (part number)16GB G.Skill Trident Z - 3600MHz 16-16-16-36-2T
    Graphics Card #1Titan Xp - EKFC waterblock
    Sound CardROG SupremeFX 2015
    MonitorHP ZR30w
    Storage #1Toshiba VX500 256GB
    CPU CoolerSwiftech Apogee GTZ
    CaseThermaltake Armor+ VH6000
    Power SupplyPCP&C Turbo Cool 1200w
    Keyboard ROG Falchion NX / Strix Flare II
    Mouse ROG Chakram X/Chakram Core/Spatha X
    Headset ROG Delta S Animate
    Mouse Pad Steelseries Prism XL + ROG Scabbard II
    OS Windows 11 Home
    Accessory #1 Asus optical drive
    Accessory #2 Koolance ERM-2K3U
    Nate152's Avatar
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    Great to hear all is well, thank you for reporting.

  9. #19
    ROG Member Array emkdrl07 PC Specs
    emkdrl07 PC Specs
    Laptop (Model)ASUS
    MotherboardMSI MEG X570 ACE
    ProcessorAMD Ryzen 5 3600X
    Memory (part number)G-SKILL TRİDENT Z NEO DDR4-3600Mhz 16GB
    Graphics Card #1MSI RTX 3070 GAMING X TRIO
    MonitorSamsung Odyssey G7 32"
    CPU CoolerMSI MPG CoreLiquid K240
    CaseASUS ROG Strix Helios
    Power SupplyASUS ROG Thor 850W 80+ Platinium RGB
    Keyboard ASUS Claymore II
    Mouse Corsair Dark Core RGB SE
    Headset Steelseries Arctis Pro Wireless
    Mouse Pad Corsair MM1000 Qi

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    hi, i bought asus claymore II red switch keyboard yesterday. The keyboard is very nice but the device does not update. I did everything you said. I uninstalled AC with Armory_Crate_Uninstall_Tool then reinstalled. I connecting the dongle to a usb port on your pc and connecting the ROG Claymore II to your pc with the cable. But the same annoying message. Please help me.
    Click image for larger version. 

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  10. #20
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Maximus IX Code
    Processori7-7700k 5.2GHz Delidded
    Memory (part number)16GB G.Skill Trident Z - 3600MHz 16-16-16-36-2T
    Graphics Card #1Titan Xp - EKFC waterblock
    Sound CardROG SupremeFX 2015
    MonitorHP ZR30w
    Storage #1Toshiba VX500 256GB
    CPU CoolerSwiftech Apogee GTZ
    CaseThermaltake Armor+ VH6000
    Power SupplyPCP&C Turbo Cool 1200w
    Keyboard ROG Falchion NX / Strix Flare II
    Mouse ROG Chakram X/Chakram Core/Spatha X
    Headset ROG Delta S Animate
    Mouse Pad Steelseries Prism XL + ROG Scabbard II
    OS Windows 11 Home
    Accessory #1 Asus optical drive
    Accessory #2 Koolance ERM-2K3U
    Nate152's Avatar
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    Hi emkdr107

    Welcome to the ROG forum.

    Connect the dongle and the ROG Claymore II with cable to two motherboard usb ports.

    Open device manager and click keyboards. Right click on all keyboards and select uninstall device.

    Restart your pc and open Armoury Crate, does it let you perform the update?

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