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  1. #21
    ROG Member Array emkdrl07 PC Specs
    emkdrl07 PC Specs
    Laptop (Model)ASUS
    MotherboardMSI MEG X570 ACE
    ProcessorAMD Ryzen 5 3600X
    Memory (part number)G-SKILL TRİDENT Z NEO DDR4-3600Mhz 16GB
    Graphics Card #1MSI RTX 3070 GAMING X TRIO
    MonitorSamsung Odyssey G7 32"
    CPU CoolerMSI MPG CoreLiquid K240
    CaseASUS ROG Strix Helios
    Power SupplyASUS ROG Thor 850W 80+ Platinium RGB
    Keyboard ASUS Claymore II
    Mouse Corsair Dark Core RGB SE
    Headset Steelseries Arctis Pro Wireless
    Mouse Pad Corsair MM1000 Qi

    Join Date
    Dec 2014
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    Quote Originally Posted by Nate152 View Post
    Hi emkdr107

    Welcome to the ROG forum.

    Connect the dongle and the ROG Claymore II with cable to two motherboard usb ports.

    Open device manager and click keyboards. Right click on all keyboards and select uninstall device.

    Restart your pc and open Armoury Crate, does it let you perform the update?
    Hey man, firstly i want to say thanks for reply me. Then i did you said but has not changed. Then i push "All Update" button(button 1 in the Picture) and has worked the update. May be problem is "Update" button(button 2 in the Picture). If anyone is experiencing my problem, you can try this. Have a nice day.
    Click image for larger version. 

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  2. #22
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Strix Z690-F Gaming WiFi
    Processori7-12700KF
    Memory (part number)Kingston Fury Beast 16GB (2x8GB) 6000MT/s (KF560C40B)
    Graphics Card #1ROG Strix 3090 Ti LC OC
    Sound CardROG SupremeFX
    MonitorHP ZR30w
    Storage #1Seagate Firecuda 530 1TB
    CPU CoolerEK Quantum Velocity2
    CaseThermaltake Tower 900
    Power SupplyEVGA Supernova 1600 T2
    Keyboard ROG Falchion NX / Strix Flare II
    Mouse ROG Chakram X/Chakram Core/Spatha X
    Headset ROG Delta S Animate
    Mouse Pad Steelseries Prism XL + ROG Scabbard II
    OS Windows 11 Home
    Accessory #1 2x Swiftech Maelstrom X300 D5 V2
    Accessory #2 2x Hardware Labs SR2 560 MP radiators
    Accessory #3 Lamptron FC-5 V3 fan controller
    Nate152's Avatar
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    Thank you for replying back, good to see you're updated and all is well.

  3. #23
    New ROGer Array xfridgewizardx PC Specs
    xfridgewizardx PC Specs
    MotherboardROG STRIX B450-F GAMING
    ProcessorRyzen 5 3600 (OC to 3800)
    Memory (part number)T-Force Delta RGB 16x2GB (32 GB) 3200MHz
    Graphics Card #1NVIDIA GeForce RTX 3070 Ti
    MonitorLG 34GL750-B
    CPU CoolerIDCooler Dual Fan Tower Cooler
    Power SupplyEVGA B5 Series 850W
    Keyboard Claymore II
    Mouse Spatha X
    Headset XBOX Wireless Headset
    OS Windows 11

    Join Date
    Jan 2022
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    1

    Same Issue :'-(

    I'm having the same issue. Dongle is plugged directly into back IO on the Motherboard and I have USB C Cable plugged into the USB C port on my Motherboard with the Keyboard Power Switch turned off with USB Passthrough turned on. I have claymore II, and Spatha X Mouse. I currently have FW Version 11.71.14.

    I am running Windows 11 is that matters (it may).

    I have not uninstalled ArmoryCrate yet since that solution seems to be hit or miss on this thread.

  4. #24
    ROG Member Array marksmith85 PC Specs
    marksmith85 PC Specs
    MotherboardAsus ROG Strix X570-E Gaming
    ProcessorAMD Ryzen 9 5900x
    Memory (part number)Crucial Ballistix RGB 32 GB (2 x 16 GB) DDR4-3600 CL16
    Graphics Card #1Asus Strix 3080ti OC
    MonitorAcer Predator x34p
    Storage #1Seagate 530 500GB
    Storage #2Seagate 530 2TB
    CPU CoolerAsus ROG RYUJIN II 360
    CaseCorsair 5000d Airflow
    Power SupplyCorsair 1000RMx
    Keyboard Asus Claymore 2
    Mouse Logitech G403
    Headset Logitech G935
    Mouse Pad Logitech G440
    Headset/Speakers Logitech Z130 5 W 2.0 Channel Speakers
    OS Windows 11 Pro
    Network RouterTP Link Archer A7
    Accessory #1 7x Phanteks PH-F120T30 67 CFM 120 mm Fan

    Join Date
    Jan 2018
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    10
    Posts
    18

    Same issue I had to press update all button to get this to update.

    Asus really really need to work on your software. Hardware is excellent but software is a real struggle.

  5. #25
    New ROGer Array peterwangtao0 PC Specs
    peterwangtao0 PC Specs
    MotherboardAorus x570 Elite Wifi
    ProcessorAMD Ryzen 5950x
    Graphics Card #1EVGA FTW ULTRA 3090
    MonitorASUS ROG Strix XG-UQ
    CPU CoolerNZXT Z73
    CaseNZXT H510

    Join Date
    May 2021
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    Question Claymore II firmware update fails (doesn't recognize keyboard?)

    I've tried every permutations of dongle inserted vs out, wired mode on vs off, cable connected vs not. As well as removing the keyboard from Win 11 Settings and re-inserting. I keep getting this message

    Click image for larger version. 

Name:	firmware_fail.jpg 
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    Been like this for 2 versions now, not sure what's going on here.

  6. #26
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Strix Z690-F Gaming WiFi
    Processori7-12700KF
    Memory (part number)Kingston Fury Beast 16GB (2x8GB) 6000MT/s (KF560C40B)
    Graphics Card #1ROG Strix 3090 Ti LC OC
    Sound CardROG SupremeFX
    MonitorHP ZR30w
    Storage #1Seagate Firecuda 530 1TB
    CPU CoolerEK Quantum Velocity2
    CaseThermaltake Tower 900
    Power SupplyEVGA Supernova 1600 T2
    Keyboard ROG Falchion NX / Strix Flare II
    Mouse ROG Chakram X/Chakram Core/Spatha X
    Headset ROG Delta S Animate
    Mouse Pad Steelseries Prism XL + ROG Scabbard II
    OS Windows 11 Home
    Accessory #1 2x Swiftech Maelstrom X300 D5 V2
    Accessory #2 2x Hardware Labs SR2 560 MP radiators
    Accessory #3 Lamptron FC-5 V3 fan controller
    Nate152's Avatar
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    Hi peterwangtao0,

    Were you able to get your ROG Claymore II updated?

    Try one more time with your ROG Claymore II connected with the cable and the wireless dongle connected to two motherboard usb ports, set the wireless switch on the keyboard to On then run the update.

    If it's still not updating, I will suggest uninstalling Armoury Crate with the uninstall tool and reinstalling.

    You get the uninstall tool from the ASUS Support Center, select your OS then click "See All Downloads", it's the second download.

    https://www.asus.com/us/supportonly/...Desk_Download/

    You can let the cable and dongle connected with the wireless switch On when reinstalling. Once installed, log in and check for updates at the update center.

    I hope to hear some good news.

  7. #27
    New ROGer Array peterwangtao0 PC Specs
    peterwangtao0 PC Specs
    MotherboardAorus x570 Elite Wifi
    ProcessorAMD Ryzen 5950x
    Graphics Card #1EVGA FTW ULTRA 3090
    MonitorASUS ROG Strix XG-UQ
    CPU CoolerNZXT Z73
    CaseNZXT H510

    Join Date
    May 2021
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    I ended up having to uninstall and reinstall armory crate. Not sure if it's picking up on the latest firmware still. Hope this means it's working.

  8. #28
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Strix Z690-F Gaming WiFi
    Processori7-12700KF
    Memory (part number)Kingston Fury Beast 16GB (2x8GB) 6000MT/s (KF560C40B)
    Graphics Card #1ROG Strix 3090 Ti LC OC
    Sound CardROG SupremeFX
    MonitorHP ZR30w
    Storage #1Seagate Firecuda 530 1TB
    CPU CoolerEK Quantum Velocity2
    CaseThermaltake Tower 900
    Power SupplyEVGA Supernova 1600 T2
    Keyboard ROG Falchion NX / Strix Flare II
    Mouse ROG Chakram X/Chakram Core/Spatha X
    Headset ROG Delta S Animate
    Mouse Pad Steelseries Prism XL + ROG Scabbard II
    OS Windows 11 Home
    Accessory #1 2x Swiftech Maelstrom X300 D5 V2
    Accessory #2 2x Hardware Labs SR2 560 MP radiators
    Accessory #3 Lamptron FC-5 V3 fan controller
    Nate152's Avatar
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    It should install the latest update, let me know how it went.

    Thank you.

  9. #29
    New ROGer Array peterwangtao0 PC Specs
    peterwangtao0 PC Specs
    MotherboardAorus x570 Elite Wifi
    ProcessorAMD Ryzen 5950x
    Graphics Card #1EVGA FTW ULTRA 3090
    MonitorASUS ROG Strix XG-UQ
    CPU CoolerNZXT Z73
    CaseNZXT H510

    Join Date
    May 2021
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    Quote Originally Posted by Nate152 View Post
    It should install the latest update, let me know how it went.

    Thank you.
    My device kit for the Claymore II is currently on 2.1.2.3. I think it's the latest. Thank you.

  10. #30
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Strix Z690-F Gaming WiFi
    Processori7-12700KF
    Memory (part number)Kingston Fury Beast 16GB (2x8GB) 6000MT/s (KF560C40B)
    Graphics Card #1ROG Strix 3090 Ti LC OC
    Sound CardROG SupremeFX
    MonitorHP ZR30w
    Storage #1Seagate Firecuda 530 1TB
    CPU CoolerEK Quantum Velocity2
    CaseThermaltake Tower 900
    Power SupplyEVGA Supernova 1600 T2
    Keyboard ROG Falchion NX / Strix Flare II
    Mouse ROG Chakram X/Chakram Core/Spatha X
    Headset ROG Delta S Animate
    Mouse Pad Steelseries Prism XL + ROG Scabbard II
    OS Windows 11 Home
    Accessory #1 2x Swiftech Maelstrom X300 D5 V2
    Accessory #2 2x Hardware Labs SR2 560 MP radiators
    Accessory #3 Lamptron FC-5 V3 fan controller
    Nate152's Avatar
    Join Date
    Feb 2013
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    Yes that is the latest, thank you for letting me know you're updated.

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