Claymore II firmware update fails (doesn't recognize keyboard?)

**emkdrl07** · 01-12-2022 04:18 PM

Originally Posted by Nate152

Hi emkdr107

Welcome to the ROG forum.

Connect the dongle and the ROG Claymore II with cable to two motherboard usb ports.

Open device manager and click keyboards. Right click on all keyboards and select uninstall device.

Restart your pc and open Armoury Crate, does it let you perform the update?

Hey man, firstly i want to say thanks for reply me. Then i did you said but has not changed. Then i push "All Update" button(button 1 in the Picture) and has worked the update. May be problem is "Update" button(button 2 in the Picture). If anyone is experiencing my problem, you can try this. Have a nice day.

Click image for larger version.

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**Nate152** · 01-12-2022 06:05 PM

Thank you for replying back, good to see you're updated and all is well.

**xfridgewizardx** · 01-14-2022 12:18 AM

I'm having the same issue. Dongle is plugged directly into back IO on the Motherboard and I have USB C Cable plugged into the USB C port on my Motherboard with the Keyboard Power Switch turned off with USB Passthrough turned on. I have claymore II, and Spatha X Mouse. I currently have FW Version 11.71.14.

I am running Windows 11 is that matters (it may).

I have not uninstalled ArmoryCrate yet since that solution seems to be hit or miss on this thread.

**marksmith85** · 01-14-2022 01:40 PM

Same issue I had to press update all button to get this to update.

Asus really really need to work on your software. Hardware is excellent but software is a real struggle.

**peterwangtao0** · 01-21-2022 04:16 AM

I've tried every permutations of dongle inserted vs out, wired mode on vs off, cable connected vs not. As well as removing the keyboard from Win 11 Settings and re-inserting. I keep getting this message

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Been like this for 2 versions now, not sure what's going on here.

**Nate152** · 01-21-2022 11:55 PM

Hi peterwangtao0,

Were you able to get your ROG Claymore II updated?

Try one more time with your ROG Claymore II connected with the cable and the wireless dongle connected to two motherboard usb ports, set the wireless switch on the keyboard to On then run the update.

If it's still not updating, I will suggest uninstalling Armoury Crate with the uninstall tool and reinstalling.

You get the uninstall tool from the ASUS Support Center, select your OS then click "See All Downloads", it's the second download.

https://www.asus.com/us/supportonly/...Desk_Download/

You can let the cable and dongle connected with the wireless switch On when reinstalling. Once installed, log in and check for updates at the update center.

I hope to hear some good news.

**peterwangtao0** · 01-22-2022 12:23 PM

I ended up having to uninstall and reinstall armory crate. Not sure if it's picking up on the latest firmware still. Hope this means it's working.

**Nate152** · 01-22-2022 12:37 PM

It should install the latest update, let me know how it went.

Thank you.

**peterwangtao0** · 01-24-2022 07:19 AM

Originally Posted by Nate152

It should install the latest update, let me know how it went.

Thank you.

My device kit for the Claymore II is currently on 2.1.2.3. I think it's the latest. Thank you.

**Nate152** · 01-24-2022 09:49 AM

Yes that is the latest, thank you for letting me know you're updated.

emkdrl07 PC Specs
Laptop (Model)	ASUS
Motherboard	MSI MEG X570 ACE
Processor	AMD Ryzen 5 3600X
Memory (part number)	G-SKILL TRİDENT Z NEO DDR4-3600Mhz 16GB
Graphics Card #1	MSI RTX 3070 GAMING X TRIO
Monitor	Samsung Odyssey G7 32"
CPU Cooler	MSI MPG CoreLiquid K240
Case	ASUS ROG Strix Helios
Power Supply	ASUS ROG Thor 850W 80+ Platinium RGB
Keyboard	ASUS Claymore II
Mouse	Corsair Dark Core RGB SE
Headset	Steelseries Arctis Pro Wireless
Mouse Pad	Corsair MM1000 Qi

Nate152 PC Specs
Motherboard	ROG Maximus IX Code
Processor	i7-7700k 5.2GHz Delidded
Memory (part number)	16GB G.Skill Trident Z - 3600MHz 16-16-16-36-2T
Graphics Card #1	Titan Xp - EKFC waterblock
Sound Card	ROG SupremeFX 2015
Monitor	HP ZR30w
Storage #1	Toshiba VX500 256GB
CPU Cooler	Swiftech Apogee GTZ
Case	Thermaltake Armor+ VH6000
Power Supply	PCP&C Turbo Cool 1200w
Keyboard	ROG Falchion NX / Strix Flare II
Mouse	ROG Chakram X/Chakram Core/Spatha X
Headset	ROG Delta S Animate
Mouse Pad	Steelseries Prism XL + ROG Scabbard II
OS	Windows 11 Home
Accessory #1	Asus optical drive
Accessory #2	Koolance ERM-2K3U

xfridgewizardx PC Specs
Motherboard	ROG STRIX B450-F GAMING
Processor	Ryzen 5 3600 (OC to 3800)
Memory (part number)	T-Force Delta RGB 16x2GB (32 GB) 3200MHz
Graphics Card #1	NVIDIA GeForce RTX 3070 Ti
Monitor	LG 34GL750-B
CPU Cooler	IDCooler Dual Fan Tower Cooler
Power Supply	EVGA B5 Series 850W
Keyboard	Claymore II
Mouse	Spatha X
Headset	XBOX Wireless Headset
OS	Windows 11

marksmith85 PC Specs
Motherboard	Asus ROG Strix X570-E Gaming
Processor	AMD Ryzen 9 5900x
Memory (part number)	Crucial Ballistix RGB 32 GB (2 x 16 GB) DDR4-3600 CL16
Graphics Card #1	Asus Strix 3080ti OC
Monitor	Acer Predator x34p
Storage #1	Seagate 530 500GB
Storage #2	Seagate 530 2TB
CPU Cooler	Asus ROG RYUJIN II 360
Case	Corsair 5000d Airflow
Power Supply	Corsair 1000RMx
Keyboard	Asus Claymore 2
Mouse	Logitech G403
Headset	Logitech G935
Mouse Pad	Logitech G440
Headset/Speakers	Logitech Z130 5 W 2.0 Channel Speakers
OS	Windows 11 Pro
Network Router	TP Link Archer A7
Accessory #1	7x Phanteks PH-F120T30 67 CFM 120 mm Fan

peterwangtao0 PC Specs
Motherboard	Aorus x570 Elite Wifi
Processor	AMD Ryzen 5950x
Graphics Card #1	EVGA FTW ULTRA 3090
Monitor	ASUS ROG Strix XG-UQ
CPU Cooler	NZXT Z73
Case	NZXT H510

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