Claymore II firmware update fails (doesn't recognize keyboard?)

**Tekamine** · 05-06-2022 06:14 AM

Originally Posted by Nate152

You're welcome

The best I can do is have you call and talk to someone from ASUS directly from the France region.

This is the France telephone number from the ASUS "Call Us" page.

Attachment 92958

Hey, I have called and they do not know what I am talking about, any idea where to find them in whatever store online in Europe ? (except UK coz of custom fees).

Thank you Nate

**Tekamine** · 05-06-2022 06:16 AM

Originally Posted by Tekamine

Hey, I have called and they do not know what I am talking about, any idea where to find them in whatever store online in Europe ? (except UK coz of custom fees).

Thank you Nate

Nvm, I just found them on Amazon.fr

**Nate152** · 05-06-2022 05:33 PM

Great to hear Tekamine, thank you for letting me know.

**Tekamine** · 08-03-2022 06:13 AM

Hey again @Nate and the support team.

Since the last firmware ? (i'm not so sure), I am not able to use the Euro symbol (AltGr + E) or (Ctrl + Alt + E) on the french AZERTY layout.
The only way to use it is doing the combinaison : Alt + 0128 which is not really convenient as you can imagine ..
Would you please take note of that issue to the support team.

To every french users of this keyboard, do you still manage to use the Euro symbol ? I am on win 11 pro, latest updates.
Is there also, anywhere, on windows a section where those kind of shortcut are handled ?? I've been on sticky keys and so on... Nothing is working so far.

Thanks for your help

**MasterC@ROG** · 08-03-2022 06:49 AM

We'll look into it. Thanks for letting us know.

Originally Posted by Tekamine

Hey again @Nate and the support team.

Since the last firmware ? (i'm not so sure), I am not able to use the Euro symbol (AltGr + E) or (Ctrl + Alt + E) on the french AZERTY layout.
The only way to use it is doing the combinaison : Alt + 0128 which is not really convenient as you can imagine ..
Would you please take note of that issue to the support team.

To every french users of this keyboard, do you still manage to use the Euro symbol ? I am on win 11 pro, latest updates.
Is there also, anywhere, on windows a section where those kind of shortcut are handled ?? I've been on sticky keys and so on... Nothing is working so far.

Thanks for your help

**Tekamine** · 08-05-2022 05:55 AM

Hello Mr C@rog.

I've noticed something new and weird, sometimes it's working (yesterday, it worked the whole day), today the AltGr + E is not working anymore again ... I really wonder from where it could come from ? the keyboard or windows ??? But on my other setups, with the same win 11, i have no issue at all.

Thank you for taking care of it!

**MasterC@ROG** · 08-05-2022 06:14 AM

It's difficult to determine the problem with the info provided, could be as simple as Windows being set to a different language (could check and verify), or it could be a translator or some other software installed on this particular system. If you don't have any issues on other systems, then perhaps check what extra software (exists only on this system) could be causing this issue. Also, does this happen in specific applications or everything?

**Tekamine** · 08-08-2022 11:15 AM

Originally Posted by MasterC@ROG

It's difficult to determine the problem with the info provided, could be as simple as Windows being set to a different language (could check and verify), or it could be a translator or some other software installed on this particular system. If you don't have any issues on other systems, then perhaps check what extra software (exists only on this system) could be causing this issue. Also, does this happen in specific applications or everything?

I found the issue and it was pure luck

, the combinaison "Alt + E" isn't working anymore when Asus display widget is opened, somehow, It is again one of those mysteries of hardware/software interference ... I did not create any shortcuts or anything close to it so far, but Asus display was launching on every boot (I have an Asus monitor XG279AQM) and after closing it, the combo is working again...

At least, since it is an asus software still, besides my keyboard, it might help others using that display soft in case they are troubleshooting the same problem.

Cheers and thx for your help.

**Nate152** · 08-08-2022 09:08 PM

Good to see you got it solved Tekamine.

Thank you for providing your solution.

**Tekamine** · 08-10-2022 07:15 AM

Welcome.

Tekamine PC Specs
Laptop (Model)	Dell Inspiron 7400 (i7 11th/16gb ddr4 3600/14,5'' IPS 350nits/1.1kg/Aluminum case
Motherboard	Asus Formula Maximus XII Foruma/Bios 2403
Processor	Intel i9 10900KF@5.2Ghz All cores 1.32v
Memory (part number)	Gskill Trident Royale DDR4 4200CL16 1.48v
Graphics Card #1	EVGA RTX 3080Ti FTW3 ultra (+120core/+900 Mem)
Graphics Card #2	AMD RX 6700XT Sapphire Nitro + (wife rig ^^)
Graphics Card #3	Zotac GTX 1080Ti AMP Extreme
Sound Card	Asus essence STXII + Sennheiser GSX1200 Pro
Monitor	Asus ROG Strix 27" XG27AQM (QHD/0.5ms/270hz/G-sync)
Storage #1	Crucial P5 Nvme 1TB
Storage #2	Samsung 970 Evo+ nvme 500GB
CPU Cooler	NZXT Kraken X73
Case	Bequiet Dark Base Pro 900
Power Supply	Seasonic Prime Titanium TX94+ 1000W
Keyboard	Asus ROG Claymore II
Mouse	Glorious Model O- wireless/Finalmouse Starlight 12 (TBD)
Headset	Sennheiser g4me One/Sennheiser HD650
Mouse Pad	Asus ROG Sheath
Headset/Speakers	Q acoustics 3020i + Marantz CR-611
OS	Win 11 pro
Accessory #1	Asus ROG PG279Q
Accessory #2	Streamdeck Elgato + Logitech C922 + Elgato HD60 Pro + Asus Claymore I
Accessory #3	Streaming rig : i9 10870k/Msi MPG gaming Edge/16Gb Kingston hyper X fury 3200C15/EVGA GTX 980 FTW3

Tekamine PC Specs
Laptop (Model)	Dell Inspiron 7400 (i7 11th/16gb ddr4 3600/14,5'' IPS 350nits/1.1kg/Aluminum case
Motherboard	Asus Formula Maximus XII Foruma/Bios 2403
Processor	Intel i9 10900KF@5.2Ghz All cores 1.32v
Memory (part number)	Gskill Trident Royale DDR4 4200CL16 1.48v
Graphics Card #1	EVGA RTX 3080Ti FTW3 ultra (+120core/+900 Mem)
Graphics Card #2	AMD RX 6700XT Sapphire Nitro + (wife rig ^^)
Graphics Card #3	Zotac GTX 1080Ti AMP Extreme
Sound Card	Asus essence STXII + Sennheiser GSX1200 Pro
Monitor	Asus ROG Strix 27" XG27AQM (QHD/0.5ms/270hz/G-sync)
Storage #1	Crucial P5 Nvme 1TB
Storage #2	Samsung 970 Evo+ nvme 500GB
CPU Cooler	NZXT Kraken X73
Case	Bequiet Dark Base Pro 900
Power Supply	Seasonic Prime Titanium TX94+ 1000W
Keyboard	Asus ROG Claymore II
Mouse	Glorious Model O- wireless/Finalmouse Starlight 12 (TBD)
Headset	Sennheiser g4me One/Sennheiser HD650
Mouse Pad	Asus ROG Sheath
Headset/Speakers	Q acoustics 3020i + Marantz CR-611
OS	Win 11 pro
Accessory #1	Asus ROG PG279Q
Accessory #2	Streamdeck Elgato + Logitech C922 + Elgato HD60 Pro + Asus Claymore I
Accessory #3	Streaming rig : i9 10870k/Msi MPG gaming Edge/16Gb Kingston hyper X fury 3200C15/EVGA GTX 980 FTW3

Nate152 PC Specs
Motherboard	ROG Strix Z690-F Gaming WiFi
Processor	i7-12700KF
Memory (part number)	Kingston Fury Beast 16GB (2x8GB) 6000MT/s (KF560C40B)
Graphics Card #1	ROG Strix 3090 Ti LC OC
Sound Card	ROG SupremeFX
Monitor	HP ZR30w
Storage #1	Seagate Firecuda 530 1TB
CPU Cooler	EK Quantum Velocity2
Case	Thermaltake Tower 900
Power Supply	EVGA Supernova 1600 T2
Keyboard	ROG Falchion NX / Strix Flare II
Mouse	ROG Chakram X/Chakram Core/Spatha X
Headset	ROG Delta S Animate
Mouse Pad	Steelseries Prism XL + ROG Scabbard II
OS	Windows 11 Home
Accessory #1	2x Swiftech Maelstrom X300 D5 V2
Accessory #2	2x Hardware Labs SR2 560 MP radiators
Accessory #3	Lamptron FC-5 V3 fan controller

Tekamine PC Specs
Laptop (Model)	Dell Inspiron 7400 (i7 11th/16gb ddr4 3600/14,5'' IPS 350nits/1.1kg/Aluminum case
Motherboard	Asus Formula Maximus XII Foruma/Bios 2403
Processor	Intel i9 10900KF@5.2Ghz All cores 1.32v
Memory (part number)	Gskill Trident Royale DDR4 4200CL16 1.48v
Graphics Card #1	EVGA RTX 3080Ti FTW3 ultra (+120core/+900 Mem)
Graphics Card #2	AMD RX 6700XT Sapphire Nitro + (wife rig ^^)
Graphics Card #3	Zotac GTX 1080Ti AMP Extreme
Sound Card	Asus essence STXII + Sennheiser GSX1200 Pro
Monitor	Asus ROG Strix 27" XG27AQM (QHD/0.5ms/270hz/G-sync)
Storage #1	Crucial P5 Nvme 1TB
Storage #2	Samsung 970 Evo+ nvme 500GB
CPU Cooler	NZXT Kraken X73
Case	Bequiet Dark Base Pro 900
Power Supply	Seasonic Prime Titanium TX94+ 1000W
Keyboard	Asus ROG Claymore II
Mouse	Glorious Model O- wireless/Finalmouse Starlight 12 (TBD)
Headset	Sennheiser g4me One/Sennheiser HD650
Mouse Pad	Asus ROG Sheath
Headset/Speakers	Q acoustics 3020i + Marantz CR-611
OS	Win 11 pro
Accessory #1	Asus ROG PG279Q
Accessory #2	Streamdeck Elgato + Logitech C922 + Elgato HD60 Pro + Asus Claymore I
Accessory #3	Streaming rig : i9 10870k/Msi MPG gaming Edge/16Gb Kingston hyper X fury 3200C15/EVGA GTX 980 FTW3

Tekamine PC Specs
Laptop (Model)	Dell Inspiron 7400 (i7 11th/16gb ddr4 3600/14,5'' IPS 350nits/1.1kg/Aluminum case
Motherboard	Asus Formula Maximus XII Foruma/Bios 2403
Processor	Intel i9 10900KF@5.2Ghz All cores 1.32v
Memory (part number)	Gskill Trident Royale DDR4 4200CL16 1.48v
Graphics Card #1	EVGA RTX 3080Ti FTW3 ultra (+120core/+900 Mem)
Graphics Card #2	AMD RX 6700XT Sapphire Nitro + (wife rig ^^)
Graphics Card #3	Zotac GTX 1080Ti AMP Extreme
Sound Card	Asus essence STXII + Sennheiser GSX1200 Pro
Monitor	Asus ROG Strix 27" XG27AQM (QHD/0.5ms/270hz/G-sync)
Storage #1	Crucial P5 Nvme 1TB
Storage #2	Samsung 970 Evo+ nvme 500GB
CPU Cooler	NZXT Kraken X73
Case	Bequiet Dark Base Pro 900
Power Supply	Seasonic Prime Titanium TX94+ 1000W
Keyboard	Asus ROG Claymore II
Mouse	Glorious Model O- wireless/Finalmouse Starlight 12 (TBD)
Headset	Sennheiser g4me One/Sennheiser HD650
Mouse Pad	Asus ROG Sheath
Headset/Speakers	Q acoustics 3020i + Marantz CR-611
OS	Win 11 pro
Accessory #1	Asus ROG PG279Q
Accessory #2	Streamdeck Elgato + Logitech C922 + Elgato HD60 Pro + Asus Claymore I
Accessory #3	Streaming rig : i9 10870k/Msi MPG gaming Edge/16Gb Kingston hyper X fury 3200C15/EVGA GTX 980 FTW3

Thread: Claymore II firmware update fails (doesn't recognize keyboard?)

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