Asus Rog Claymore II battery charge and discharge issue (Solved)

[drbtt]

Hi!

I'm having some battery issues that after the lastest firmware, before the update it was working fine. i'll explain:

- im using usbc to usba (3.2) from the back io (asus rog b450-e)
- keyboard firmware: 20.12.01 / 1.00.14 / 1.00.12

When charging it stops incrementing percetage in armoury crate, says "charging" but it keeps randomly stuck at any % until i replug it againg. Same with the keyboard battery level indicator. I tried to drain the battery till 1%, then charging and got stuck at 11% and 90% until i replug the cable.

Once is fully charged it quickly discharges in a few minutes to 90%, it gets stuck a few hours at this point, then drop quickly to 86%. if i recharge again from this point it does quickly but once i unplug the cable, again drops quickly to 90% and 86%. From 86% to 16% seems to be just fine, but at 16% it gets stuck again for a period and then starts dropping normally again.

I did this process 3 times and seems to do the same every time.

i'd like to know is someone is having a similar issue after the lastest firmware or is a faulty battery before make a RMA, but as i metion before, it appeared since the lastest firmware.

Thanks!

[Nate152]

Hi drbtt,

Welcome to the ROG forum.

I'm using the ROG Falchion NX, with the latest update I haven't noticed anything odd with the charging level.

Maybe someone with an ROG Claymore II will chime in to help confirm.

[Holair]

I have almost the same issue with charging ROG Claymore 2 battery. But for me it won't charge past 71%. Keyboard charge level always stucks at this points and it doesn't matter if I unplug and plug back charging cable, charge level in Armoury Crate always shows 71%. Led indicator at the keyboard shows 3 stripes. The issue appeared after the last firmware update.

[drbtt]

I have almost the same issue with charging ROG Claymore 2 battery. But for me it won't charge past 71%. Keyboard charge level always stucks at this points and it doesn't matter if I unplug and plug back charging cable, charge level in Armoury Crate always shows 71%. Led indicator at the keyboard shows 3 stripes. The issue appeared after the last firmware update.

Thanks Holair for your confirmation, lets see if Asus can take a look and solve this issue.

Also, It would be nice if someone else can confirm.

[Holair]

Sorry for the desinformation earlier, I've tried today to unpug and plug back charging cable and my keyboard charged up to 100%. So now I can confirm that my issue is the same like topic starter written. My stuck points are 71% and 75%.

[drbtt]

Hi! new updates about the issue:

Actually seems to work as expected again but i also made some changes:
1. I formatted my pc due to new motherboard and cpu.
2. removed the numpad because i dont really use it.

After those changes, now i'll keep checking if the issue is present when numpad is connected or it was an armoury crate issue as i formatted my pc.

off thread: Another issue from the numpad: is not recognized properly by aura creator. Only works fine in 80% mode, otherwise not all keys are lighted up when using aura creator (armoury crate it's ok)

[vincimouse]

I got the same issue, I tried multiple cables, chargers, latest version updated firmware, always stuck to 70%

[laucribella]

I have the same problem, mine stuck to 69% after which it stays that way. I also tried different cables, chargers etc. It's the second keyboard I have, the first one did the same and I sent it back. I don't know what to do with this, it's clearly a software issue. Everything was fine until the last update.

P.S. 10.03.2022 - after the latest update, everything seems to be fine. (Device kit 2.1.3.0, HAL 1.1.79.0)

[solariandrea]

Was there an update on 10. March? Haven't seen any so far. Just updates in Armoury Crate modules.
Have similar issues with my new Claymore Ii, I'm on 20.32.02 firmware.

[jacksonhk]

Mine one too stuck at 70%, tried different power source e.g. power bank, power supply, USB A / USB C
I sent my one to the repair centre but somehow they tested they were able to charge it to 100%
The only way works for me is to keep plug/unplug and connect to my PC directly, it has a very low chance can charge up to 100%
Pretty disappointed to see I'm not the only one, that means it could be firmware or battery issues within the same lot of parts