Asus Rog Claymore II battery charge and discharge issue (Solved)

[drbtt]

Hi!

I'm having some battery issues that after the lastest firmware, before the update it was working fine. i'll explain:

- im using usbc to usba (3.2) from the back io (asus rog b450-e)
- keyboard firmware: 20.12.01 / 1.00.14 / 1.00.12

When charging it stops incrementing percetage in armoury crate, says "charging" but it keeps randomly stuck at any % until i replug it againg. Same with the keyboard battery level indicator. I tried to drain the battery till 1%, then charging and got stuck at 11% and 90% until i replug the cable.

Once is fully charged it quickly discharges in a few minutes to 90%, it gets stuck a few hours at this point, then drop quickly to 86%. if i recharge again from this point it does quickly but once i unplug the cable, again drops quickly to 90% and 86%. From 86% to 16% seems to be just fine, but at 16% it gets stuck again for a period and then starts dropping normally again.

I did this process 3 times and seems to do the same every time.

i'd like to know is someone is having a similar issue after the lastest firmware or is a faulty battery before make a RMA, but as i metion before, it appeared since the lastest firmware.

Thanks!

[Nate152]

Hi drbtt,

Welcome to the ROG forum.

I'm using the ROG Falchion NX, with the latest update I haven't noticed anything odd with the charging level.

Maybe someone with an ROG Claymore II will chime in to help confirm.

[Holair]

I have almost the same issue with charging ROG Claymore 2 battery. But for me it won't charge past 71%. Keyboard charge level always stucks at this points and it doesn't matter if I unplug and plug back charging cable, charge level in Armoury Crate always shows 71%. Led indicator at the keyboard shows 3 stripes. The issue appeared after the last firmware update.

[drbtt]

I have almost the same issue with charging ROG Claymore 2 battery. But for me it won't charge past 71%. Keyboard charge level always stucks at this points and it doesn't matter if I unplug and plug back charging cable, charge level in Armoury Crate always shows 71%. Led indicator at the keyboard shows 3 stripes. The issue appeared after the last firmware update.

Thanks Holair for your confirmation, lets see if Asus can take a look and solve this issue.

Also, It would be nice if someone else can confirm.

[Holair]

Sorry for the desinformation earlier, I've tried today to unpug and plug back charging cable and my keyboard charged up to 100%. So now I can confirm that my issue is the same like topic starter written. My stuck points are 71% and 75%.

[drbtt]

Hi! new updates about the issue:

Actually seems to work as expected again but i also made some changes:
1. I formatted my pc due to new motherboard and cpu.
2. removed the numpad because i dont really use it.

After those changes, now i'll keep checking if the issue is present when numpad is connected or it was an armoury crate issue as i formatted my pc.

off thread: Another issue from the numpad: is not recognized properly by aura creator. Only works fine in 80% mode, otherwise not all keys are lighted up when using aura creator (armoury crate it's ok)

[OMGDrAcula]

Just want to add mine is having issues with charging. USB-C to C it will charge to full purple lights to full and upon unplugging it it will drop right down to 80 or even quickly to red. Using C to A charged it perfectly fine.

[maffy]

Hi guys!

Did the latest firmware version (2022.05.16) solve the charging and battery drain problems?
Thanks!

[drbtt]

Hi guys!

Did the latest firmware version (2022.05.16) solve the charging and battery drain problems?
Thanks!

hi maffy!

im still facing the same issue, once the keyboard fully charges, it drops around 90% but thats the only issue, charging is fine and dropping from 90% its also ok.

Another issue i found in the last ~2 months, in wireless mode the traybar icon stops showing my claymore II battery level. This happens when the keyboard goes to sleep but even when it wakes up, the traybar icon still showing as "keyboard not connected", so the battery level does not appear until you plug the cable or restart your pc. My rog chakram works perfectly fine in the traybar icon.

Today got a new firmware update, i'll be checking if its solved after a few charges.

[drbtt]

Hi, after the lastest updates seems to be working almost fine but not perfect.

- Sometimes instantly drops to 93% and sometimes works fine from 100% after charging, its random.
- It nevers gets stuck anymore while charging. Perfect.
- the tray bar icon works way way better but the only concern is that sometimes it stops reloading the battery percentage until you reopen armoury crate.