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  1. #1
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    Why do games crash so much on my laptop?! (ASUS STRIX-G17-G713QR-HG022T)

    Hi

    I'm seeking your help because I'm facing a recuring problem that I just don't know how to try to fix anymore. My laptop is the ASUS STRIX-G17-G713QR-HG022T (AMD Ryzen 9 5900HX, 16Go RAM, GeForce RTX 3070 8Go).
    Basically, most games I try to play on my computer crash. After some time playing, the image freezes and a few seconds later, I'm back to desktop.
    Far Cry 6, Forza Horizon 6, Batman Arkham Knight, DOOM Eternal, Far Cry Primal, Far Cry New Dawn,... Some of them have had less crashes and I've been able to finish them. Some of them (Far Cry 6...) I just gave up on because I couldn't advance anymore. Sometimes I can play an hour without crashes. Sometimes I'll start and after 10 minutes it crashes. I think the only game I had no crash on is... Football Manager. Which might indicate it's a graphical issue, maybe? FM doesn't require anything graphic-wise.

    Before playing, I plug the laptop in, put the turbo mode in Armoury Crate and reboot the laptop.
    I didn't do anything to the laptop (change anything or put any weird setup). Basically it's the computer as I bought it.
    I updated my drivers. The graphic card driver is definitely updated (I know it's the most common answer given to people with crashes).
    Games crash even in the lowest graphical settings. With or without vertical synchronization (I read some people can get issues with it).
    I tried maxing everything in Armoury Crate (https://i.imgur.com/QgOh4Qy.jpg) (not that I understand any of it, but it crashed anyway)
    I disabled the overlays in Steam, Geforce,...
    I did a memory test, it says 100% health.
    I read people who had a lot of crashes while running games on Turbo mode. So I did play in the middle mode (I think it's Performance in english). And it was fine for 4 gaming sessions! But I just got a crash in Forza Horizon 5... so I'm skeptical. I need more testing.

    I asked on many different platforms, different companies (game developers, Nvidia,...), I still couldn't fix anything.

    Someone told me to try to "turn off xmp/docp". But I couldn't find the option. I asked Asus and they told me their laptop doesn't support XMP so I guess turning it off isn't an option for me.

    I just don't know what to do anymore. I want to play, but I can't. It's just disheartening when you get into it and it crashes, and that you know that if you relaunch the game, it will crash again.

  2. #2
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
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    If this happens every 10 minutes there may be some sort of hardware issue. I would send it to ASUS or exchange it with your retailer if you still can.
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  3. #3
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    It can happen after 2 minutes of playing, or after 40 minutes, or sometimes it doesn't happen

  4. #4
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
    MotherboardMSI x470 Gaming Plus
    ProcessorAMD 2600X
    Memory (part number)16GB Crucial Ballistix Elite 3600
    Graphics Card #1ASUS GTX 1080 Strix
    MonitorBenQ BL3200PT
    Storage #1Intel 600p NVMe
    CPU CoolerWraith
    Casecustom Antec 900
    Power SupplyCorsair HX1000
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    Mouse Logitech MX500
    Headset Plantronics 777 with Oregon Aero upgrade
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    What tool did you use to perform the memory test? I tend to use HCI memtest. With the free version you can run multiple copies to fill up available memory and let it run overnight.
    * Support disease research with Folding@Home *

    < < < Click the drop-down above my avatar for my PC specs!

  5. #5
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    Help me

    I have the same exact problem with my PC (It's the same laptop model). It showed signs of trouble three days after I first used it.
    I am not doing anything stupid with it and I use it for studying and gaming.
    Quite often I require a break from studying and I do some gaming for a break, but I cannot because games crash. The error message blames the videocard itself or the driver.
    What should I do, did you manage to repair the PC or should I remove this PC from my inventory and instead purchase a PC from ACER?
    I reinstalled every single driver and reinstalled them again and performed a reset of the PC which is by now, 11 days old.
    (Don't answer with: "Dedicate more time to studying" (or similar) because already I am top in class student)

    I appreciate your help very much

  6. #6
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    Gaming Laptop Heating

    Heating is a very common issue for a gaming laptop. Sometimes it heats up due to the lack of resources, while another time it just happens because of excessive gameplay.
    Last edited by MasterC@ROG; 04-12-2022 at 08:25 AM. Reason: Warning: DO NOT redirect to promote another site

  7. #7
    Administrator Array MasterC@ROG's Avatar
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    This laptop has high specs, and so a lot of heat would be expected as veenajha3200 mentioned. In the original post, it was mentioned that the laptop ran without issues for longer after changing the mode from Turbo to Performance, this would indicate that it may likely be a heating issue.

    A few points to consider:
    Place the laptop on the desk, not on the bed or anything soft - some of the air vents may be blocked/suffocated.
    Clear some space around the laptop, is hot air trapped around the laptop?
    For testing purposes, turn up the aircon or place a fan nearby and see if there's a difference.
    Does the laptop crash without a heavy load? Only open documents and such without background processes running.
    If only certain games crash, check online to see if others are facing the same issue and is the driver a possible root cause.
    Check your game video settings, Try lowering the detail settings (anti-aliasing, etc.)

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