Results 1 to 7 of 7
  1. #1
    ROG Enthusiast Array
    Join Date
    Feb 2018
    Reputation
    10
    Posts
    45

    Apex overclocking Issues

    Hello,

    I have a 2021 batch Apex that I've been having issues with support wise in regard to it being not able to run anything over 5800Mhz memory speed. I have QVL approved memory that is 6400Mhz rated Team force flavor. I have purchased 3 different CPU's and three different memory kits to try to alleviate these issues to no avail so far. I started seeing issues mentioned like the ones I'm having online after starting to dig into the issue myself which is time consuming as you could imagine. Here's a buildzoid video, well renowned reviewer complaining of the same issues.

    https://www.youtube.com/watch?v=pRw-...ture=emb_title

    I also started noticing that Asus employees like @safedisk were sending " certain " people online, Engineering Samples of the motherboard
    " Apex " handpicked that could magically do 7000+ Mhz memory speed that were happening to have the same issues at the time people started noticing these issues similar to mine, I'm sure some of these people just reached out to Asus directly instead of posting online about it first but, some customers / people of the community have posted online first not being Normals to Asus's special people community yet.

    I opened up a rma in regard to my motherboard about the same time I started noticing this to get it replaced as have others in my shoes with this motherboard. I've been getting attacked online by certain users quiet viciously about these issues recently. Mostly by people who seem to have been sent nice new free ES motherboards. Has anyone else noticed this peculiar behavior?

    I right now as it stands have been offered a full refund for the motherboard but, have asked instead that it be fixed / replaced. I have yet to hear anything back about the replacement / fix for it today and figured I'd start asking on here if anyone else has had similar experience with this motherboard as of recently?

    Thank you for your opinions / contribution to this inquiry.

  2. #2
    ROG Enthusiast Array
    Join Date
    Feb 2018
    Reputation
    10
    Posts
    45

    I've been getting silenced hard everywhere about it now too. The issues are not going away try as you may. Two weeks and still no motherboard replacement or repair from asus and now stores are out everywhere. People on overlock.net are taking notice despite admins and paid users trolling hard.

  3. #3
    ROG Enthusiast Array
    Join Date
    Feb 2018
    Reputation
    10
    Posts
    45

    Asus is replacing my unit!

    Thank you Asus! I appreciate the help seriously. Your team here, took care of me and I greatly appreciate it.

  4. #4
    ROG Enthusiast Array
    Join Date
    Feb 2018
    Reputation
    10
    Posts
    45

    Is there anyway for me to get your team to get me an update on the status of my rma? People are receiving shipping notifications and I have yet to receive an update on my rma status?

  5. #5
    Moderator Array
    Join Date
    Apr 2019
    Reputation
    66
    Posts
    1,682

    Hi thewebsiteisdown,
    May I have the serial number and RMA number via PM?
    I'll inform our local team to check the RMA status.
    Thank you.

  6. #6
    ROG Enthusiast Array
    Join Date
    Feb 2018
    Reputation
    10
    Posts
    45

    Quote Originally Posted by STARRAIN@ROG View Post
    Hi thewebsiteisdown,
    May I have the serial number and RMA number via PM?
    I'll inform our local team to check the RMA status.
    Thank you.
    I still have yet to receive a tracking number for my motherboard replacement. I know that other people were sent new ones instead of refurbs at this point. I'd really like to have your team get me a replacement sent out please. My status still shows as repair on the rma tracking site despite me being told that they determined my board is defective via email and that they would be getting me a replacement motherboard of the same model sent out.

    Thank you for your time on this issue as always.

  7. #7
    ROG Enthusiast Array
    Join Date
    Feb 2018
    Reputation
    10
    Posts
    45

    I got the tracking number today after posting here! Thank you guys!

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •